Jay Dropbox Community Moderator

The 300k file limit is a soft limit depending on the machine itself. Are you able to use selective sync to prevent entire folders from syncing to the site to see if this helps?

Hi @"joekur", thanks for bringing this to our attention. When you reinstalled the app, did you do an advanced re-installation by following these steps? This will help me to assist further!

Hi @"AxelG", could you try disconnecting the Excel app, or Microsoft Office from this page, and then try opening Excel on the web again to reconnect it? Is the default on this page to open via Excel on the web, or via Google Sheets?

Hi @"Luc-FJ", thanks for bringing this to our attention. Are you editing files from the same location, or various locations or devices? Does it occur on any document you're editing, or just in certain file locations? This will help me to assist further!

Hi @"setterstudios", I'd recommend creating a new idea in the Replay Ideas section for this suggestion to be voted on to be suggested to the dev team. This article contains 10 useful tips on how to post an idea. 

Glad to hear it's resolved now, @"pasharinho"! If you need any further assistance in future, please let me know. Enjoy your week!

Hi @"Rimpulo", thanks for bringing this to our attention. Are you certain these are emails from official Dropbox domains? Could you attach a screenshot with an example email you're getting, while hiding any personal info? This will help me to assist further!

Hi @"wuthelotus", thanks for the screenshots. Currently, it isn't possible to share files or folders in a backup, for your own security and privacy. If you want to share files, you'll need to move or copy them to a folder outside of the Backup elsewhere on your Dropbox account.

Thanks for the info. In general, saving files with the same name would keep the shared link active. The only issue might arise from an OS update which instead of allowing the file to be overwritten, first deletes the file (which deletes it from Dropbox and the shared link as well) and then adding the file again with the…

Hi @"RSpencer", Dropbox is primarily a syncing service instead of a backup service. This means that any changes to files, including deletions, would be synced to the site. This would occur on any location that the Dropbox folder is located. I/O errors would also mean that files are unreadable, meaning they 'don't exist'…

Thanks for the update, I've moved this thread to the appropriate forum for you to receive more specialist help.

Hi @"evgenbaranenko", thanks for messaging the Community! In Windows, it isn't possible to rename a drive letter to a word. Only the 'descriptive name' would change, which according to your screenshot is 'BASE'. Renaming that wouldn't affect your Dropbox folder since the drive would still be located on e:. If you need any…

Thanks for the info. We appreciate the feedback in relation to this feature on how to improve the Dropbox services.

Hi @"ARCHIVOfis", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"delraybeachplasticsurgery", thanks for bringing this to our attention. If you're using the camera upload feature, all images will have the '2022-04-07 17.07.01' format, whereas images uploaded via the manual upload feature, or by dragging and dropping, will have the original filename on them, which could be similar to…

Hi @"Quuzuu", my colleague mentioned locating it by searching in Explorer directly, since you didn't mention searching there, only on the Dropbox site itself. When you do find the files with the same name, could you try their steps to resolve this behavior?

Hi @"kaitling2structures", are they on the same email domain as your own company, or are they using a different domain?

Hi @"AA58", thanks for messaging the Community! This sounds like a version of the Dropbox desktop application pre-installed on your machine when you bought it. Is this on a laptop by any chance, since they usually provide these versions of the Dropbox app with promotional quota available? This will help me to assist…

Hi @"RohanRaman", thanks for messaging the Community! Just for clarification, is this your own app accessing the Dropbox API in order to connect to the service? This will help me to assist further!

Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

Is it occurring for any of these files, or just files of certain sizes?

Hi @"pasharinho", thanks for providing these details. Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully. Could you check your payments page to see if it appears there? Keep me updated with any progress!

Hi @"TBirds", could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, does it state ‘syncing’, ‘up to date’ or any other messages?

Does this error occur immediately or after a few minutes of waiting for the file to open when they doubleclick an online-only file?

Hi @"DenisM5", could you confirm that you deleted the external drive backup from the Dropbox site directly? Any screenshots of the messages you're getting would also be helpful.

Hi @"silvi3", thanks for posting today! It seems like they're trying to share a link to a folder, which is only possible as a view-only link. In order to share a folder to you, they need to follow these steps. Keep me updated with any progress!

Hi @"mev9313", in order to understand what you're experiencing, could you attach a screenshot of what you're seeing on your machine?

No worries, please let us know if you experience this issue again, or have any other queries!

Hi @"DrStuart", thanks for bringing this to our attention. Are you able to locate folder on this page? What about on the events page? This will help me to assist further!

Hi @"cleberdecampos", what version of Mac OS and the Dropbox desktop application are you running on your devices?