Jay Dropbox Community Moderator

Hi @"jkarp1010", if the other users can upload into your folders, then it could be a shared folder which would take up quota on your account and theirs. Let me know if you need any more info.

I'm glad to hear that they were able to locate and resolve the issue. If you need any further assistance in future, please let us know. Enjoy your weekend!

Currently, it should be technically possible to do what you're doing, however, it would require you to manually change all the local drives to be the same, and configure the Dropbox desktop application to move the Dropbox folder to those specific locations. Even when doing so, there may still be unexpected events that…

Hi @"cbarnett88", thanks for contacting us. You can have a look through this article on our site, as well as the security whitepaper for more information on how the Dropbox service works. Let me know if you need any more info!

Hi @"nikaymateo", if you want to change the email on your account, you can do so from this page. Bear in mind that the email to which you're switching should not already be associated with another Dropbox account. If you need any further assistance, please let me know.

Hi @"Bluebicycle", what version of the Mac OS are you all running? Do any of your users have the Dropbox folder stored on the ~CloudStorage folder on their device?

Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.

Hi everyone, currently there are no updates as of yet, I recommend checking this help center article for any new information that may arise in future.

Hi @"YZYkithomes", I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID, please let me know the number here so I can locate it here.

Hi @"rishab27", just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer. In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.

If youre clients are receiving this issue, then it might be related to their connection somehow. Could you try downloading the file to see if it does load in a local application to preview it?

Hi @"Alejandro A Diaz", could you clarify what you're experiencing? Cookies wouldn't affect your navigation or usage of the Dropbox site in general.

Hi @"besser26", thanks for bringing this to our attention. Could you try quitting the Dropbox desktop application, rebooting your machine, and then starting it up again to see if this resolves the issue? Keep me updated with any progress!

Hi @"koolson", thanks for your message! Secondary emails are only used for sharing files, and can't be used to sign into your account. Regarding changing your email, as you received the message that an account already exists there, it means what it says, so you do have another Dropbox account under that new email. Try…

Hi, @"HealingRayne", I've sent you an email, please could you reply to it as soon as possible.

Hi @"sharmila pun", is this a shared link from your account, or another user's shared link?

Hi @"lindamarea", could you clarify the exact file types you're experiencing this behavior with? Are you able to click the download button to download and view it locally?

Hi @"Melou", thanks for the ticket ID, I can see that a specialist has assisted you on this matter. If you require any further assistance, please let us know.

Unfortunately, it wouldn't be possible for support to assist you if you've lost your recovery words, as Dropbox Passwords uses a zero-knowledge encryption system, so Dropbox never stores the decryption key. I'm sorry I can't be more helpful on this matter.

Hi @"aisb", from the ticket ID, it appears you're in communication with a specialist, so they would be better placed to assist you further. I've gone ahead and prioritized the ticket in order to expedite matters on your behalf.

Hi @"nadz67", thanks for posting. I've merged your post to this thread, which has the answer to your query. If you need any further assistance, please let me know!

Hi @"sparkster", thanks for the ticket ID. I've gone ahead and prioritized it to expedite matters on your behalf.

Hi @"makerstrang", thanks for messaging the Community! The file request 50 GB limit should be per file, not per link, as multiple users can upload to the same link. If you need any further assistance, please let me know!

Hi @"mtkrimi", thanks for posting today. It is possible to upload Live Photos by enabling that option in the Videos section of the camera upload settings. If you need any further assistance, please let me know!

Hi @"pmjzzz", thanks for bringing this to our attention. In general, file should remain offline on your device, unless you remove them manually. What device are you using and what version is the OS and Dropbox mobile app? This will help me to assist further!

Hi @"kalbrandon", thanks for bringing this to our attention. Are you referring to a thumbnail preview of the file itself in the icon, or the actual icon used for InDesign files? Any other info or screenshots would be helpful!

As you mentioned you're on an Android device, could you try ensuring that the Dropbox app isn't in any battery saver features which would prevent the app from running in the background.

Hi @"nomadism", I've sent you an email, please could you reply to it as soon as you get a chance!

Hi @"AM1981", I've sent you an email, please could you reply to it as soon as possible to look into this further?

Hi @"socksinacan", I've emailed you directly, could you reply to the email to assist further?