Jay Dropbox Community Moderator

Hi anonymous, what happens if you tap 'I don't have my other device'?

Hi @"Learningtech", could you attach a screenshot showing the naming convention for that folder?

Hi @"jlaguna", as of this version, the Dropbox desktop application is available in 64 bit for Windows OS. The rollout is ongoing, and if your OS is 64 bit, it will automatically upgrade your version.

Hi @"janeclimber", what version of Mac OS are you running on your device? What options do you see when right clicking a file?

Have you tried reinstalling the Dropbox desktop application without uninstalling it first from here?

Hi @"Mrs Erlich", thanks for messaging the Community. What is the current status of your plan on this page? On the payments page, does it show the cancellation of the trial? This will help me to assist further!

Hi @"Filip H", thanks for contacting us! Have you tried applying to the beta for Dropbox Spaces? Were you given a specific reason for not being added to the beta, if you received any communication back? This will help me to assist further!

What version of Windows are you running on your device? Does this issue occur when you use any other service to upload to a site in general?

Hi @"Turki Al Nassib", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Cissi", are the files visible on the Dropbox site? Are you using a Windows or Mac device?

Hi @"Middlebrook", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

According to the ticket, you're already in contact with a specialist team. They're the ones who would be able to assist further on this matter.

Hi @"shabsn86", thanks for messaging the Community! You can find the latest stable offline installer for the Mac from this page. If you need any further assistance, please let me know!

Hi @"BlackBird11", currently, there isn't a direct method to inform users of a new file in a shared folder. 

No worries, I'm glad to hear you were able to rename the folders so they could sync to your computer. Enjoy your week!

When you do manual uploads, the date and time would be of the moment you upload. Using the automatic camera upload feature would have the correct date/time of the file.

Do you have the computer in tablet or touchscreen mode? Given that your Dropbox folder could indicate it was mounted, have you associated the SD card with a folder on your machine, instead of with a separate drive letter?

Hi @"liz_brady", thanks for bringing this to our attention. Do any of the folders have any incompatible characters which Windows is unable to process, and thus can't sync them? Keep me updated with any progress!

Hi @"STUOS", thanks for bringing this to our attention. Have you tried checking the events page or the deleted files page on the Dropbox site to recover the missing files? Did you cancel the Dropbox Backup prior to cancelling the trial or make any other changes on your machine? This will help me to assist further.

Hi @"tammy1999", thanks for messaging the Community. Are you referring to a shortcut to open the app itself, or to open the Dropbox folder located on your machine? This will help me to assist further!

Hi @"Norfolk VHF", if you download the file, does it play correctly?

Hi @"Hyoga79", if you're uploading photos manually, then Dropbox would get the name of the photos from your phone, which isn't determined by Dropbox. If this has changed recently, then it's possible it could be due to any upgrade or other setting change on your phone.

The files would remain on your computer, and the Dropbox folder wouldn't be syncing while the app is uninstalled and unlinked. When you reinstall, since it's the default location, the Dropbox desktop application would detect it and sync changes. 

Hi @"trebbi", when you're uploading files via a file request, it isn't possible to remove the username from the file itself to ensure that files can be associated with the person who uploaded them. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"Jayson L.", thanks for bringing this to our attention. Could you attach a screenshot showing the full options you get when right clicking a file or folder in the Dropbox folder? Could you also confirm the version of the Dropbox desktop application you're running on your device? This will help me to assist further!

What account is your plan on currently according to this page? Do you see any recent or attempted payments here?

Hi @"KRichardson", it most likely seems to be a codec issue, since the video appears normal on an iPhone, but not on another device or a desktop machine. Have you tried using different media players to view the video, or exporting the file from the Dropbox app to another app?

Hi @"fridebidehu", thanks for bringing this to our attention. We've not heard of other users experiencing this same download speed issue. Do you have the bandwidth settings restricted in any way in the app? Does this same behavior occur with any browser you're using to download files? This will help me to assist further!

If you uninstall the Dropbox desktop application, the folders will remain on the Dropbox site. When you reinstall the app, you would need to set up selective sync again to prevent those folders from downloading to your computer. Regarding upgrading to Windows 11, this would be up to you and isn't necessary, since the…

Hi @"Catalyst-of-Awesomeness", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains and preventing the upgrade from going through?