Jay Dropbox Community Moderator

As you're referring to the German language, there is this thread for others who have experienced this issue. They might have more specific info related to your issue.

Glad to hear you were able to resolve this matter! Enjoy your week ahead.

Hi @"inkane", could you clarify where you see the syncing message for 'all devices, this device or the net only'?

Okay, so just for clarification, you've enabled camera uploads on your Dropbox mobile app, and also separately on the Dropbox desktop application, is that correct?

Hi @"Norfolk VHF", if the files are marked as online-only, then you'd see the name of the file in your Dropbox folder, but it physically wouldn't take up any space on your laptop. Local files however, would sync normally. You could also use selective sync (which is device specific) to prevent entire folders to sync to your…

Just for clarification, are these two photos created at the moment the photo was created, or is the second photo created when uploaded to Dropbox?

Hi @"HealthFreak", are you adding any filters or changes in the camera app, even modifying the file to be in portrait mode?

Hi @"MarcSheldon", have you already tried reinstalling the Dropbox desktop application using this link?

Is it possible that some of the folders on the site have incompatible characters which can't sync down to a Windows PC?

No worries, keep me updated when you get a chance to test it out on that machine!

Hi @"jhedleyj", do you have any files that are currently in use, which might prevent them from being uploaded to the site?

Do you have selective sync enabled in the Dropbox desktop application, which prevents entire folders from syncing to your machine?

The plan page I suggested you visit would show your full quota usage. This would usually be the 2 GB plus the 3.25gb GB you've earned. 

Hi everyone, we apologize for the delay in our response as we were investigating this matter. It's expected to receive this display limit error when trying to view or scroll through a large amount of files via the Dropbox app. As a workaround, we'd recommend using the Dropbox site via a browser.

Hi @"gibbonsl", it's still possible to mark entire folders as offline, so that they have the green tick on them.

Hi @"jay-dragon", thanks for contacting us. In general, if you're the team admin of a Dropbox Business team, when you delete the user, they can't access the account online and you can also remotely wipe their device of the Dropbox folder. You can also transfer the user's documents to another member on the team during the…

Hi @"hexabandi", according to the site, how much quota do you have in total, and how much are you using? A screenshot of this would help greatly.

Yes, if the account is overquota, it wouldn't be possible to sync files. You'd need to either increase your quota or delete files on your account. If you need any further assistance, please let me know!

Hi @"Claudio DErrico", are you searching for information on files that are online-only, or that are located on your machine with a green tick?

Hi @"Anlaila", what is the exact error you're getting? Is this only when logging into the Dropbox desktop application, or also on the Dropbox site?

Hi @"Richard007", thanks for bringing this to our attention. Is the Dropbox desktop application showing syncing, up to date, or another message when you hover over the icon in the system tray on both devices? Does the Dropbox site show the correct data? This will help me to assist further!

If this is what the support team requires, then you'd need to provide that information in order for them to assist you further. Do you have the ticket ID in order to locate it on the system?

Hi @"Keyonkk", thanks for bringing this to our attention. The 6 digit security code is used when you access the Dropbox account from a different location for security purposes. Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt…

Hi @"klegreid1", you can disable the computer backup which would give you the option to move the files back to their default locations, so they no longer take up quota on your account. However, this wouldn't affect the amount of space it takes up on your machine, since those files are already located there. Have you tried…

Since you're getting network errors, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you're downloading them directly from the site, could you try switching browsers to see if this helps?

Hi @"TERGUS", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try using incognito/private browsing mode without any extensions running, clearing your cache and even…

Thanks, I've sent you an email, please could you reply to it as soon as you get a chance!

Just for clarification, have the files now been restored on your account, and are they visible on the site, but not your machine?

Hi @"HKelley", it does sounds like there's something on this particular machine that is preventing you from accessing the Dropbox site fully. Some brief research has determined that other users get this issue with random sites after updating to Windows 11. Do you have any proxy, security software, or even ISP/router…

Assuming you have printed out your recovery words, are you certain you've completely removed the Dropbox Passwords app from the Dropbox site in your last image?