Jay Dropbox Community Moderator

Hi @"Laus", do you have any backups on your account, either from an external drive or computer backup?

Hi @"pambarnes01", have you followed these steps to disable the computer backup feature?

If the files were synced to the site and then were deleted, since it's been longer than 30 days, it wouldn't be possible to recover them from Dropbox, unfortunately. Regarding the virus/malware, provided you installed the official app from the Dropbox site, it isn't possible for the app itself to install anything like…

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"dsw0513", thanks for contacting us! As @"Mark" said, file requests do require a name and email when uploading. However, the names are just for differentiating who uploaded files to your account. It doesn't need to be correct or even a name. Likewise, with the email, this is only for their benefit so they know the file…

Hi @"GotThePassports", thanks for bringing this to our attention. In general, via the Dropbox site, it would be possible to upgrade a trial early. As you've started the trial via the iOS app, the process might be different. What options do you see on the subscription page in the iOS app? What plan are you upgrading to?…

How long has it been since your files went missing? Was it over 30 days ago? What plan are you on currently?

Just for clarification, are you accessing it from the Dropbox site directly, or via another app, such as the Dropbox for S Mode app?

If the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Hi @"Steve S.77", thanks for bringing this to our attention. Could you clarify exactly what you're experiencing on the site? A screenshot of this would help us greatly and will help me to assist further!

Hi @"LZiegler1", @"MrColJ", thanks for bringing this to our attention. It sounds like your Dropbox Business team has recently upgraded to the new team space. Your team admin would've received an email about this change and how to prepare the team for the upgrade. You can read more about the team space in this article on…

Hi @"ryanmouttet", I've merged you to this thread which has other users asking the same question, along with the solution. If you need any further assistance, please let me know!

What option did you see when you viewed the desktop app preferences? Are you able to locate the missing files on the Dropbox site directly on the Backups page?

Hi @"jkperona", thanks for the info. I'd recommend getting in contact with the support team directly for further assistance on this matter with the Passwords extension.

Hi @"RIC4life", just for clarification, have you disabled the computer backup from the Dropbox desktop application? Which folders in particular are syncing to the site? Regarding the business files that aren't syncing, are those visible on the Dropbox site?

Hi @"sadagopal", I've sent you an email, please could you reply to it when you get a chance!

Thanks, I've replied to your email just now. Feel free to reply when you get a chance.

Hi @"Tobyh", it does sound like the Dropbox desktop application is still attempting to sync the files across. We'd recommend waiting for the process to continue. If you experience any further issues, try getting in contact with the support team directly for further assistance.

Hi @"casatik", I've sent you an email, please could you reply to it as soon as possible to look into this further?

Hi @"amyonline15", we appreciate the update. We'd recommend continuing your communication with the support agent via email, as they are a part of the specialist team which could assist you in more detail than we can provide on the community.

Hi @"usrx", we appreciate the feedback on this matter. The camera upload feature currently doesn't allow any customization when it comes to renaming the files during the upload process. If you wish, you can suggest this change as a new idea for other users to vote on, in order to pass it onto the dev team for their…

Hi @"lennartl", thanks for the update. I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Thanks for the update, I'd recommend getting in contact with the support team directly for further assistance on this matter.

Thanks for the info, I'd recommend getting in contact with the support team directly for further assistance. Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

Hi @"le_avion", how many files do you have in the Dropbox account overall? Is it over 300k files for instance?

Hi @"Henk M.", what versions of Safari and Firefox are you running on your Mac, and what OS version are you on?

Hi @"Diego Baragiola", thanks for bringing this to our attention. Are you able to uninstall and reinstall the app to see if this resolves the behavior? Keep me updated with any progress!

Do you have the ticket ID in order to locate it on our system?

Hi @"rachoo78", the Dropbox desktop application still exists, and has always been around since it was introduced. The only thing that changed was the relatively recent file navigator in the desktop app, which was introduced and then discontinued later. The icon in the system tray/menu bar is technically the Dropbox desktop…

Hi @"Larry Placido", if you hover over the Dropbox icon in the system tray/menu bar, does it state Syncing, up to date, or any other messages?