Jay Dropbox Community Moderator

Hi @"podusa", currently, if you're on the new version of the Dropbox desktop application, it wouldn't be possible to move the Dropbox folder to an external drive (or any other location) as this feature is no longer supported by macOS. We wouldn't have any information on if this would be possible in future releases of the…

Hi @"pafreeman", thanks for bringing this to our attention. What type of file are you downloading? Is this a restriction in the program you're opening itself, or is it a mention from Dropbox? Any other info or screenshots would be helpful!

Hi @"bri_guy", thanks for bringing this to our attention. Do the files have a cloud icon next to them, or a green tick? Are you searching for the file name, or a keyword inside the file itself? This will help me to assist further!

Hi @"lisamdun", thanks for bringing this to our attention. Could you try tapping the Share option and see if the option to export is there? Just for clarification, is this occurring on files, and not folders? This will help me to assist further!

Hi @"FrankGaz", if you're interested, you can comment and vote on this idea in the forum for boolean operators in the search bar.

Okay, could you try marking the file as offline first, then export the file to your phone directly into the file system. Afterwards, rename it so it has the same name that it should have in the Keepass database (if it is very specific with filenames) and then import it into Keepass. 

Just for clarification, you get this error when you use your mobile device, or your PC, when trying to import into Keepass? If you export the file to a location outside of Dropbox (as in, another folder entirely) and then import it into Keepass, do you get the same error?

Hi @"AverageVillageIdiot", @"Paulzzz", to view the file, could you try exporting the file to another app on your device using these steps?

If you've upgraded to a Dropbox Professional plan, you can add the shared link to your account from the site when you're signed in. This will add the file to your account, which the Dropbox desktop application will then download automatically.

Are you the team admin on the account in order to try to locate the deleted folder or version history?

Hi @"Alex Ximea", thanks for bringing this to our attention. Just for clarification, are you able to see the previous folder on the events page or the deleted files page? This will help me to assist further!

Hi @"John S.160", the rollout to the 64 bit Windows version is ongoing, so it might not be rolled out to your device yet. 

Thanks for the update, enjoy your weekend!

The app itself should be able to detect any missing or recently deleted files on your machine, so it isn't necessary to specify a location to check. If you see any familiar files, then it should be related to the Dropbox folder.

No worries, glad to have helped out, enjoy your weekend!

Glad to have helped out, enjoy your weekend!

Hi @"TERRACE_87", is the Dropbox desktop application running, and with syncing unpaused, when you're right clicking files to see the context menu from a file directly in the Dropbox folder (and not via a search window)?

Hi @"Seager1", is the option for Dropbox system extension enabled on this page? Could you attach a screenshot showing what you're seeing in Finder when you right click a file in your Dropbox folder?

Hi @"mikerain99", when the emails are forwarded, are the files in an attachment, or are they visible in the body of the email?

Hi @"agusvon", if the missing files weren’t syncing to your account, then it wouldn’t be possible to recover them from the site. However, it might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so.

Hi @"caikj001", provided that this copy of your photos library isn't the live version, then it should be a folder filled with files, which is relatively easy to backup using the external drive backup. The photos library should be a package file (similar to a zip) so while it looks like a single file, it's actually a folder…

The photos would be imported twice, because they are separate instances of the camera upload feature. The mobile version doesn't know what files the desktop version has uploaded, and vice versa, so only one should be enabled at any time. If the Mac uploads are showing more of the image somehow, then it must be related to…

Thanks for the update. Only one post can be the official solution, and would generally be the post that helped you the most. However, you can still give kudos to any post that you feel also assisted you in the resolution.

Hi @"TerenceC", @"Mantas212", @"rusdom", @"arigoldfilms", @"leandrosilva", @"William F.5", @"jackprest", @"ppadmin", @"Joseph R.15", @"michael tan". Thank you for sharing your feedback. Our Product and Design teams are continuing to work on this experience and your feedback is very important to us. Our team is going to…

Hi @"klundq1", thanks for bringing this to our attention. Are you searching for the file name itself, or is the keyword something located in the file itself? This will help me to assist further!

Hi @"Steve52", it shouldn't make a difference if you do it before or after you move the folder back. However, since you mentioned you're having space issues on your C drive, perhaps enabling selective sync first would be helpful, since it would physically delete those folders from the Dropbox folder. After that, moving the…

Hi @"GB13", are you using a public email provider, or a private domain? Are you receiving any emails in the junk/spam folder?

Hi @"renzullk", we appreciate the feedback on this matter. We take all comments into consideration in improving the Dropbox service and features. If you have any further queries, feel free to message back.

If you have separate email addresses, then it means you might have more than one Dropbox account. When you delete a file from your Dropbox folder, and you get that message, it should be a normal message from Dropbox saying the files would be deleted on the site, and thus from any connected device. To be certain of this,…

Hi @"lukaszwolenski", could you try marking the folders as online-only, and then mark it as offline again?