Jay Dropbox Community Moderator

Have you tried unchecking all notifications within the preferences page in the desktop app?

The red dot means it hasn't been read. Could you click on it, or the option on the top right to Mark all as read? This should remove the desktop notification.

Hi @"Stef10", thanks for posting today! Could you clarify what you mean by backing up new images when you open the app? The camera uploads feature should automatically do the backup in the background when a new photo is detected in the camera roll, unless something is preventing the app from doing so. This will help me to…

Hi @"TargetMain2022", thanks for bringing this to our attention. Do you see any successful receipts (not invoices) of payment on this page? This will help me to assist further!

Hi @"chccmessage", thanks for bringing this to our attention. When you're using the email to Dropbox feature, the email attachments have to be literally attachments. If the 'attachments' are embedded into the main body of the email, then it isn't detected as an attachment. For images, Apple Mail generally pastes it in the…

Hi @"Mattmum", thanks for messaging the Community! Currently, Dropbox Capture will only capture audio from a connected microphone or input device. It won't capture audio from the computer itself. If you have any further queries, feel free to message back.

Hi @"Pshin", thanks for bringing this to our attention. When was the last time you accessed or saw these videos on your account? If you're not seeing the missing files on the deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a…

Hi @"geryit", thanks for bringing this to our attention. If you click the notification bell icon, do you see any messages in yellow there? This will help me to assist further!

Do they have any icon on them at all, or just no green ticks? Is the Dropbox desktop application installed on your machine?

Hi @"riccardo28", @"Amacc1920", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"dsilva", we appreciate the feedback regarding the Dropbox desktop application. We take all comments into consideration when improving the app and service!

It does still sound like there's an issue with connecting to the specific Dropbox page for payments. Could you try using a different computer network entirely (not via your mobile device) to see if you're able to upgrade your account?

Hi @"GretaB", thanks for bringing this to our attention. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Could you first try disabling the computer backup from Dropbox using the steps in the above article to see if this helps? Afterwards, you'll get the option to move…

Hi @"Rustboy", it seems that something is preventing access to the Dropbox site. Are you certain that you don't have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? The same could also apply to browser extensions, even if they're…

Hi @"rmundell", @"vegasesq", the Dropbox registry entries all need to be in the top positions, and right now in both your images, they're not showing up at he top of the list. Given that OneDrive and GoogleDrive are taking up the earlier spots (by using extra spaces) this prevents the Dropbox syncing icons from appearing.…

Hi @"Neda_Ivanova", thanks for bringing this to our attention. Currently, we're not experiencing any upgrade issues on the site or mobile app. Are you using your device on the same network connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to…

Did you install the file directly, or did you try to uninstall the app and then install using the offline installer?

Hi @"cavega", what version of the Dropbox mobile app are you running on both your devices?

Hi @"Rob6185", what OS are you running on your device?

Hi @"EventHorizon", there isn't any option to prevent files from being deleted, unless you're in a shared folder with read-only access. You would still have some time to restore files via the events page or the deleted files page.

Is this file in a shared folder or a private folder? Are you viewing this file from the list, or only while the file is open?

Downgrading to an older version of the app wouldn't help in this instance, since the app itself would automatically update to the latest version more or less immediately. 

Is this a message in a yellow bar that appears in Word or Excel? If so, this might be the normal security warning that Microsoft shows when you open a downloaded file from the web, for your own security.

When you tap the ellipsis next to a file in the Dropbox mobile app, could you list all the options available to that file in the main context menu that appears?

Hi @"AnitaNixon", on the free plan, files can be recovered 30 days after their deletion from the site. If an account is deleted instead, then the files are deleted permanently. When you say the files remained on the cloud, are they still visible when you login to the site?

Hi @"Lola136", currently it isn't possible to merge personal Dropbox accounts, only for two Dropbox Business teams.

Hi @"Peleela", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"dashingdan" do the files have a green tick on them when you view the files in Finder?

HI @"alinabo12", when the Dropbox desktop application attempts to run, you should get a message with an error log. Could you copy and paste that log in your reply in order to assist further?

Hi @"podusa", currently, if you're on the new version of the Dropbox desktop application, it wouldn't be possible to move the Dropbox folder to an external drive (or any other location) as this feature is no longer supported by macOS. We wouldn't have any information on if this would be possible in future releases of the…