Jay Dropbox Community Moderator

Hi @"Robert46", thanks for bringing this to our attention. What is the exact file type you're trying to preview on your device? Is it a doc file or a docx file? Is the error in the Dropbox mobile app, or the Word app (when opening via Dropbox)? This will help me to assist further!

Hi @"JasonB2", are you clicking on the initials in the Dropbox desktop application, when you click the system tray/menu bar icon?

Hi @"Peggysue", glad to hear you were able to find your files. Since your username is different, I assume this is the Dropbox account you were using previously. Enjoy your weekend!

Hi @"lesleydd", thanks for bringing this to our attention. Are the files that you've synced from the Windows machine appear on the Dropbox site? Do the files in Explorer have a green tick on them? What is the current status of the app when you hover over it in the system tray? This will help me to assist further!

Hi @"BB27", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"Movin", in order to use Excel on the web, since it uses the Office site to edit files via Dropbox, it's asking for permission to access the files on Dropbox. This would only be when you choose to edit files. If they don't want to do that, they could install the Dropbox desktop application, allow the files to sync to…

Hi @"Steven-in-OC", since it's affecting both cloud services, which are now required to use the CloudStorage folder, it's possible there may be a specific issue with Finder on your device, since we haven't experienced this issue, and rebooting it seems to work.

Hi @"Bhang", thanks for bringing this to our attention. Is this a shared folder which is added to a Dropbox account, or a shared link which can be accessed from the browser? This will help me to assist further!

Glad to have helped out, let us know if you have any further questions in the future!

Just for clarification, when you say when other team members create files and they're online-only, are you referring to the file status on their machines, or own your own? Are these only occurring in shared folders with those users?

Hi @"pmkdatabase", thanks for messaging the Community! It sounds like you're inside the folder you're trying to delete. Have you tried selecting the folder from the root level, by ticking the checkbox next to it, and then getting the option to delete the folder from the ellipsis menu? Keep me updated with any progress!

No worries, glad to have helped out. Enjoy the rest of your week!

I'm glad to hear that the issue appears to be resolved now. If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

Since you've already uninstalled the Dropbox desktop application previously, the system folders may be elsewhere. Could you try these steps to restore their original locations?

Hi @"David M.293", as a test, could you temporarily reduce the size to 100% to see if this helps load the app?

Hi @"Emily D.5", it isn't possible to manually move those folders since they're system folders on your device and are required to stay in the same position. However, you can use Dropbox Backup to have the Dropbox app move the Desktop, Downloads and Documents folders into the Dropbox folder to sync to the site.

HI everyone, do you happen to have any second monitors attached to your devices, or any custom resolution or DPI settings on your devices?

Hi @"Paulbert", thanks for bringing this to our attention. If you're not seeing the missing files on the deleted files page, and you just switched phones, then most likely you've created a new Dropbox account, and your files are under another Dropbox with a different email address. If you own another email, try logging…

Hi @"jacherian", thanks for bringing this to our attention. Just for clarification, have you already performed an advanced reinstallation when you experienced this issue on your device? This will help me to assist further!

Have you tried rebooting the device to see if this helps?

What is your current plan according to this page? Are you trying to update an existing card, or purchase a new subscription entirely?

Do you have any options in the Dropbox desktop application preferences for the files to be available offline?

Hi @"HVS", thanks for bringing this to our attention. The audio inputs for Dropbox Capture would only be those for the microphone attached to the machine. If you have any further queries, feel free to message back.

Hi @"betazero", thanks for bringing this to our attention. Have you tried using a different browser to download the file to see if this helps? Keep me updated with any progress!

Hi @"Francis L.4", thanks for bringing this to our attention. If you right click the entire Dropbox folder itself and choose the option to Available Offline, does this help with new files and folders appearing on the site downloading as normal? This will help me to assist further!

Hi @"sarasvanberg", thanks for bringing this to our attention. Are you upgrading your account via the Dropbox site, or via the Dropbox mobile app? Which country (and currency) are you upgrading from? This will help me to assist further!

Hi @"fredricstewart", thanks for bringing this to our attention. Could you try reinstalling the app (without uninstalling it first) by clicking this link? This will help me to assist further!

Hi @"twid", thanks for bringing this to our attention. Are you clicking a link to open the app via the browser? Have you tried reinstalling the app from this link? This will help me to assist further!

Hi @"dompac", if you navigate to the location in the Dropbox folder, are these files all in the same location, or randomly located? 

Have you tried unchecking all notifications within the preferences page in the desktop app?