Jay Dropbox Community Moderator

Hi @"ulba", did this occur after updating to the Ventura 13.1 beta version?

Are you certain you're signing into the same account as the one on your main machine? Does this only occur for PDF files, or any other file you have tried to open?

You're viewing the Dropbox site, and not the Dropbox folder on the desktop machine. You need to right click files and folders in the Dropbox folder in Finder/Explorer.

Hi @"manbad", thanks for messaging today! Is there a particular reason you'd like to purge the sync history on your account? Currently, there isn't a method to manually clear it. Regarding the number of files syncing, the Dropbox desktop application syncs one file at a time, and there isn't an option to increase this. If…

Hi @"koizpad", thanks for bringing this to our attention. Where are you overwriting your files? Is this on the Dropbox site directly, or via Explorer/Finder on your machine? This will help me to assist further!

Hi @"Styline", thanks for bringing this to our attention. Could you clarify exactly what's happening when you accept an AirDrop on your device? If you quit the Dropbox desktop application, does the issue persist? Any other info or screenshots would be helpful!

Hi @"ckjmm", thanks for bringing this to our attention. We've not experienced this on our devices. In general, the OS itself should be able to determine the default app for which app to use to open files. If it isn't doing so automatically, then there may be a setting on the system which has changed. Have you tried…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"ANDRE S.7", could you clarify which steps you find vague in order for us to assist further?

Hi @"spacefield", thanks for bringing this to our attention. Do you have any device currently connected to your Dropbox account, such as a computer of mobile device? This will help me to assist further!

Hi @, thanks for bringing this to our attention. Do you have the Dropbox desktop application installed? Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted? This will help me to assist further!

Hi anonymous, thanks for bringing this to our attention. Do you see any deleted backups on the site itself confirming that they have been removed? A screenshot of this page (while hiding any persona info) would be helpful for us!

Hi @"k w yuen", thanks for messaging today! You can view your quota usage on your account from this page. Once you delete enough files on your account to get below the maximum quota, the files will start to sync again. If you need any further assistance, please let me know!

Hi @"DREAMSLOTH", thanks for bringing this to our attention. Do you see the missing file on the events page or the deleted files page? This will help me to assist further!

Hi @"elainemorrison", when you right click a file in your Dropbox folder while the Dropbox desktop application is running, you should see different options there. Could you attach a screenshot showing these options in order to assist you further?

We appreciate the feedback on this matter. Currently, this isn't supported by the Dropbox system, as creation dates are not stored for folders. Depending on your file system, if your Dropbox desktop application is running and installed, then you can see the folder creation dates from within Explorer/Finder.

Hi anonymous, how large are the attachments you're trying to send via email? What email program, website, or service are you using to send the email? Are these images being attached, and do they appear in the body of the email itself (as in, within the text) or are they separate attachments to the email itself? 

Hi @"Kronisk", thanks for bringing this to our attention. Are you referring to the Dropbox folder being visible in the CloudStorage location on the Mac? If you're not seeing it there while the Dropbox desktop application is running, could you attach a screenshot in order to view it on our end?

Hi @"hmaskell", thanks for bringing this to our attention. Are you part of a Dropbox Business team or using an Google business-level SSO credentials? Did you originally sign up to Dropbox using Google SSO, or the original email with a password and then later switched to SSO? This will help me to assist further!

Have you tried manually adding the drive to the backups list from the Dropbox site directly by clicking Manage Backups?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"3sen", thanks for bringing this to our attention. Could you clarify if you're referring to the Dropbox site, mobile app, or using the local Dropbox folder on your computer (when at desktop app is installed)? This will help me to assist further!

Hi @"thebattina", thanks for bringing this to our attention. If you've been deleted from a Dropbox Business team by the admin, then it isn't possible for you to recover the account directly. You'll need to ask the admin to recover your account to the team, provided it hasn't been longer than 7 days, since that is the time…

Could you try these steps to restore the purchase on your mobile app?

It looks like you're trying to share the file via Dropbox, and not add it to your Dropbox account. When you preview a PDF file, you should get an option at the bottom to 'Save to my Dropbox'. Do you see that option when you immediately preview the file? I don't see this image in your reply.

It sounds like this is a specific Excel error that is unrelated to Dropbox, since the Dropbox site is able to load the comments normally. It's possible that the version of Excel 2007 might be too old to view the comments created on newer versions, if the certain parts are incompatible with Excel 2007.

What app are you using to open the PDF files on the mobile device, the Dropbox app itself, or a third party app?

Hi @"MarkMM", what kind of processor does the Surface Pro X have?

Hi @"MelindaBuffet", thanks for bringing this to our attention. It sounds like you've reach the shared folder limit for that folder. Do you get this error with any other shared folders on your account? This will help me to assist further!

Hi @"natangberuq", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com to your contacts list and try accessing your account again? Could you also check the junk or spam folder on your email account? This will help me to assist further!