Jay Dropbox Community Moderator

Hi @"AndreaAS", currently, I don't have any update on this matter. I've gone ahead and prioritized the ticket to expedite your request.

Hi @"AndreaAS", thanks for your message. We appreciate your patience in relation to this matter. The support agent will get back to your ticket as soon as possible to assist you with the upgrading problem you're experiencing. 

Thanks for the update, I'm glad to hear that this helps to solve this issue. If there's anything else we can assist with, feel free to reply back here. Enjoy your week!

Hi @"MsDClark", prior to doing any deletion, please check that the Dropbox desktop application is linked to a normal Dropbox folder elsewhere on your machine in the preferences. Once you're certain that it isn't linked to the CloudStorage folders, and you're certain that the files in CloudStorage are old and don't need to…

Hi @"DiSharko", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"yuretto", thanks for messaging the Community! Just for clarification, the method used to resolve the behavior doesn't work for other distros, is that correct? This will help me to assist further!

Hi @"JAB3", thanks for messaging the Community! Currently, it isn't possible to manually change the order of files as they appear in a shared folder. However, you can change the order by adding numbers at the beginning of files with a leading zero, such as 01 test.txt, 02 abc.txt, and so on. In alphabetical order, the…

Hi @"mrrssy", thanks for bringing this to our attention. If you have a selective sync conflict, this means that you have previously deselected certain folders in the selective sync prompt. Afterwards, you manually deleted those local folders, and then later recreated the same folders under the same name. When you…

Hi @"Tim M.46", thanks for providing these details! Just for clarification, are you trying to sign out of the Dropbox desktop application, or the Dropbox site? Do you have any password manager when using your browser, which could be automatically signing you into the Dropbox site? This will help me to assist further!

Hi @"jking1", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Thanks for the update, and I'm glad to hear that this resolved your situation with the file syncing on your device. Enjoy your week ahead!

Hi @"spinmaker", thanks for contacting us. As you've mentioned, currently Dropbox doesn't support server OSes, and as such the amount of support we can provide is limited. Are the files available locally on the device, in order for them to preview? This will help me to assist further!

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"eludlow", thanks for messaging today! When you say you tried to download en masse, do you mean by right clicking the Dropbox folder and choosing the Available offline option? This will help me to assist further!

Thanks for the info. Have you tried contacting the support team for Synology as to what could be causing this? I'll leave this post open for other users to comment in with their suggestions.

Hi @"WhiteDwarf500", thanks for messaging the Community! As this is related to a third party application and integration, the amount of support we can provide is limited. Have you tried disconnecting the Synology app from your Dropbox account on this page, and then reconnecting it? Keep me updated with any progress!

Thanks for the info, I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you. You can submit a ticket to the team via this link while logged into your Dropbox account.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"Jrocchio", thanks for providing these details! Do you have any proxy, VPN, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Thanks for the update. Once the Dropbox desktop application has finished syncing, I want you to try to make these files available offline by following these steps. This will ensure that the files are physically on your machine, in order to test if they open correctly.

Hi @"Mitz1", the green icon next to the files indicates that they are already available offline. Is this only occurring for the Excel files? Are they only for files in this folder, or does it occur for new files that you create within the Dropbox folder? Regarding the message about being out of memory, are you referring to…

Yes, delete the app first, as that is one of the steps in the advanced reinstallation. After you complete the reinstallation, the message you saw should go away.

Hi @"daniclroses", as the referrals are already marked as ineligible, then it wouldn't be possible to re-use them if they install the Dropbox desktop application on their home networks. In general, we would recommend that users activate referrals from a different network as the sender, in order to prevent this from…

Hi @"fred2019", thanks for messaging the Community! If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

Hi @"sas6", thanks for messaging the Community! You should be able to unlink your Dropbox Business account from your personal account via this page on your account. Once it's unlinked, you can connect it to your new Dropbox Business account. If you need any further assistance, please let me know!

So, just to clarify, is this only occurring in new documents that you have created?

Hi @"FrankSmeets", thanks for messaging the Community! From the screenshot you provided, I can't see any sync icons available. Could you try checking to see if the Dropbox desktop application is installed and running on your machine? Regarding the Dropbox Vault, this feature was discontinued back in March 2025, and any…

Hi @"Comanche", thanks for bringing this to our attention. Do you know approximately when this change occurred on your documents? Do any of your older documents experience the same behavior? This will help me to assist further!

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

HI @"dandid", the best method to determine how many files you have on your account is to have them sync as online-only onto your computer. Once that is complete, you can then use the Get info prompt on the Dropbox folder to count the number of files for you. Currently, there isn't a method to count the number of files from…