Jay Dropbox Community Moderator

Hi @"npt_box", thanks for taking the time to message us! Do you have any files or folders that you've shared previously which could fall into any category in this article? Since when have you been receiving this message on your account? I look forward to your response!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try temporarily disabling them to see if this helps?

Hi @"georho31", thanks for posting today! As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From…

Hi @"Strahan", thanks for posting on the Community. When you select the day you want to rewind to, are you seeing the option for the blue line as mentioned in this article? Could you attach a screenshot showing what you're seeing, while hiding any personal info, in order for us to assist further?

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hi @"Jack420", thanks for bringing this to our attention. Could you try switching browsers to see if this makes any difference? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. This way, we'll be able to determine…

Just for clarification, what happens when you click on the 'Free up storage' option on the prompt? Is this occurring every time you reboot your machine when the desktop app loads, or are you seeing it on the Dropbox site as well?

Hi @"vincentsit", thanks for updating us on this matter and for letting us know that your issue has been resolved. Enjoy the rest of your week!

No worries, glad to have helped out. Enjoy the rest of your week!

Hi @"PGB99", thanks for messaging the Community! In general, the Dropbox desktop application would only sync files if there was some change made to them, as in any new files, deletions, or edits to files. If you're archiving old mails, which are still accessible via Thunderbird, then it's possible that Thunderbird itself…

Hi @"dphilip", thanks for joining the Community! To start with, we need to know how you connect your Songbook app to Dropbox on both devices. It sounds like you signed in to Dropbox within Songbook on your master tablet. Have you done the same with your second tablet? From some brief research on the web, I found this…

Hi @"KimSB", I've sent you an email, please could you reply to it when you get a chance?

Hi @"'- -.4", you can access the browser version of Dropbox Paper at this link. You should be able to create and edit documents from there once you log in to your account.

Hi @"bluespiano", thanks for posting today! Are the files marked as online-only in Explorer? You can tell this by the sync icon next to the files. What is the current status of the Dropbox desktop application? You can see this when clicking the icon near the clock in the system tray. This will help me to assist further!

No worries, glad to have helped out and that you're able to open the new file now. If there's anything else we can assist with, feel free to reply back here!

Hi @"Marcel3", thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

If the issue is with one specific file, then it means that for some reason, that file is unable to be opened on the mobile app on Excel on your device. Could you try creating a new Excel file and copying the data from this non-working file to the new one, and see if it opens then?

Hi @"kiuzjhtgrefwds", I followed the steps you provided on an Android device, and wasn't able to reproduce the same behavior you experienced. Could you create a screen recording of your steps and show us exactly how it happens on your device?

Thank you for sharing your idea. We have looked into this, but it is not something we are actively working on at this time. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for the feedback. The desktop is undergoing some minor visual changes and is being rolled out slowly, so you might be seeing a slightly different version of it. Let me know if you need any more info in the future!

If you're referring to the Dropbox folder, and not the actual Dropbox program itself, then yes, you can move the Dropbox folder to another drive by following these steps. Bear in mind that this would only work for internal and external drives, and not for mounted network drives, as the latter aren't supported for the…

Hi @"Tracy T.9", thanks for contacting us! In addition to what @"Mark" was saying, uploading via the Dropbox site would also overwrite the creation date of the photos, since the time of upload would equal the creation date of said files. The only way to retain the original creation date of the files would be to move or…

Hi @"KimSB", thanks for messaging the Community. As you've noted, if a user attempts to accept a referral from the same network as the referee, then the referral would be considered ineligible. In order to prevent this in the future, we would recommend for those users to accept the referrals from a different network…

Hi @"Keith15", thanks for bringing this to our attention. Could you try using incognito/private browsing mode without any extensions running to see if you experience the same issue? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following…

Hi @"Chppy ", thanks for messaging the Community. Is this occurring for all Excel files, or just a certain file in particular? Are you able to preview the Excel file within the Dropbox mobile app before opening it in another app? This will help me to assist further!

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Thanks for the detailed information. As you've noted, Dropbox is primarily a syncing program, so that the website and all your devices would contain the same content on it at all times. This means that uploading files directly to the site via the desktop app isn't an option, as it would sync them both ways. Cancelling the…

Hi @"cvhmanchester", thanks for contacting us. As it sounds like you're using the Dropbox desktop application, could you clarify how you are attempting to upload the same files that you already have on your account? Were the files from the site not previously synced to your machine? Any other info or screenshots would be…

Hi @"nelliheinimo", thanks for posting today! It sounds like you might still have some folders or files that contain a large amount of data, if you're not using the Dropbox Backup feature. You can check the sizes of the folders on your account online by following these steps. Once you locate these files, you can delete…

Thanks for the ticket ID, I've gone ahead and prioritized that request to expedite matters on your behalf. In the meantime, if there's anything else we can assist with, feel free to reply back here!