Jay Dropbox Community Moderator

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

No worries, glad to have helped out! Enjoy your week!

Hi @"SGalbraith", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @"marktb1961", thank you for your feedback relating to the new syncing behavior on Dropbox for macOS. As with any operating system (OS), macOS is updated regularly and with that, we must keep the Dropbox desktop app aligned with any requirements set out by an OS. Keeping aligned to those requirements ensures that the…

Hi @"g v.", are you referring to a change in the iOS Dropbox mobile app? Could you attach a screenshot showing this prompt you mentioned to review the images?

Hi @"judybirkenhead", if you're not able to share from your normal Dropbox folder, then you might be experiencing this behavior. You you clarify the exact error message you're getting? Is this for creating new shared links, or even accessing your previous shared links online?

Hi @"jhedleyj", it sounds like you already have a backup on the Dropbox account. Could you check this page to see if it's visible there and then try to disable it?

If the payment is being taken by Dropbox directly according to your bank statement, you can use the card lookup tool to locate which account it belongs to.

If you were using a Mac which was running the older Intel chip, then it would work normally. However, on Macs with the M1 chip, only the S Mode version of the app would run on Windows when using Parallels on that device.

Since it sounds like Windscribe itself is blocking the internet because it reconnects and blocks all traffic, this does affect the Dropbox desktop application. There isn't much I can suggest except to quit and restart the app when your VPN has to reconnect.

Hi @"Robinb91", have you tried using Ctrl+Click on the Dropbox icon in the system tray to access the preferences? From there you can choose the Dropbox folder location in the Sync tab.

Hi @"eam3666", it does sound like it wouldn't be possible to recover those files since they were deleted so long ago from the Dropbox site. In the future, we'd recommend downloading the files to another internal drive location, ensure that they have the correct size to them, and then move them to an external drive…

Hi @"bradipo", this would work for folders mainly, since any files inside folders marked as available offline would automatically be downloaded as well.

Hi @"audrey111", as you're running Windows on a Mac with an M1 chip, this is an ARM chip, which isn't supported for the Dropbox desktop application on Windows.

That's correct, since the new version of the Dropbox desktop application for Mac OS, files added online or from other devices will default to online-only on your machine. You can still mark entire folders as available offline, and files within there should download as local copies.

Hi @"NunzaumedeinRoss", if the files in your local Dropbox folder are the only copy remaining, I'd recommend as a precaution to move them to another folder entirely first. After that, choose the option to Rename the Dropbox folder from this prompt, and allow the app to sync the files from the site. Once that's done, you…

Currently, it wouldn't be possible to change it to make all files local on the new version Mac OS version of the Dropbox app. You should still be able to mark folders as available offline by right clicking them in Finder and choosing that option.

It's possible there's something affecting the upload on a cellular network, hence why I want to try a WiFi network, to further investigate what could be occurring.

That's correct, though aside from this, there are other items that Dropbox uses to detect a suspicious login attempt.

Hi @"AntoineHlmn", as it looks like you're running the new version of the Dropbox desktop application for Mac OS, all files added via the site or other devices would be downloaded as online-only by default. 

Hi @"eagle123", thanks for bringing this to our attention. If you're receiving this error message from the iCloud service, then it could be a restriction from iCloud itself, and not Dropbox. Could you attach a screenshot showing this error? Thanks!

Hi @"RStephens", thanks for bringing this to our attention. In general, only a team admin would be able to access the admin console for the Dropbox Business team. Is it not possible to recreate the email address? Is it part of a private business domain name, or a public email provider? Currently, we only provide incoming…

Hi @"gilpactores", thanks for bringing this to our attention. Could you let us know more information about the security code? Was this sent via email, or a prompt on the machine? Any other info or screenshots would be helpful!

Yes, the password for the account doesn't need to be correct in order to receive this email. 

Hi @"jhedleyj", just for clarification, did the Dropbox version revert to an earlier version of the app, or did it remain on the new version this time?

Hi @"Launna - Brain Brew Whiskey", thanks for posting today. You can create shared links to folders for other people without Dropbox accounts to access. view and download the files. I would recommend being aware of the daily bandwidth limits for files, which can be found here. If you have any further queries, feel free to…

As I'm not aware of what this app does, I can't be certain of why it's trying to prevent locked files. However, the Dropbox desktop application is only affecting files within its own folders, so it might be best to whitelist these folders to prevent further messages in the future, if that's possible.

Hi @"MathewCross", are you on the latest version of your OS? It sounds like you're on the new version of the Mac OS Dropbox app, on which files are defaulted to online-only. @"marktb1961", is this for all files on the site, or just certain files aren't syncing down? Do they have a compatible file name to allow for the…

Hi @"TomFuller", as the Silicon chip used by Apple is actually an ARM chip, for the full Dropbox app, this is not supported for any installation of Windows, so only the S Mode app can be installed. Since you're using Windows 11 as a VM on that hardware, this is why you can only install that version of the app.

Hi everyone, the correct password isn't required in order for the one time code to be sent via email. For security reasons we can't provide any information as to what methods Dropbox uses to identify a login as suspicious.