Jay Dropbox Community Moderator

Hi @"thedbuser", thanks for bringing this to our attention. Are the files re-appearing on the Dropbox site as well? According to the events page and version history of one of the files, are the files being added to the site from the Linux device or another device? This will help me to assist further!

Hi @"Walt805", a Dropboxer is a person who is employed by Dropbox. This article might help to answer your various questions. In general, files are not compressed when you upload them, so the original size is preserved. The only exception would be when uploading HEIC and HEVC files, for which you have an option to choose a…

Thanks for the info, I'm not seeing anything odd with those file names, aside from the fact that they're the same, and could both be affected by something. Could the file be read-only, when you view the Properties (or Get Info) on the files in Explorer/Finder, prior to uploading? Could you also attach a screenshot of your…

Hi @"mibble", thanks for bringing this to our attention. Have you tried installing the Dropbox desktop application and tried moving the file into the Dropbox folder to sync to the account online? This will help me to assist further!

Could you clarify if you're on the new team structure which has a team space and private space?

Hi @"pesjb", as @"Rich" has mentioned earlier, SOC2 reports are available for Dropbox Business and Education teams according to the information on this page.

Hi @"Sarah Contreras", I've located your ticket and have prioritized it to expedite matters on your behalf.

Hi @"carlieransom", if you don't have access to the email at all, and can't access the preferences in the Dropbox desktop application, you can perform an advanced reinstall of the app using the steps in this link. Afterwards, you'll be able to sign into your current Dropbox account, which would be under a different email…

HI @"montgojd", my colleague was asking for a screenshot showing the Dropbox folder in Finder, which if the move was performed successfully should be under the Locations section on the left. Could you click on the Dropbox folder and then provide a screenshot showing this page, while hiding any personal info?

|Are any other users experiencing this same issue when uploading to your file request link, or just this particular client?

Does the filename have any special characters in it, or is different in any way, such as being a very large size or something else? Could you type the filenames here for the files that do and don't work, if they don't have any personal info in them?

Hi @"jacobg6", to add onto what @"Rich" said, when an app developer uses their own app folder in the Apps location, this folder unlike others in the Dropbox account cannot be shared to any other user, as it is private to your account.

Hi @"ptetta", we appreciate your sharing of a solution that worked for you. To everyone else in this thread, could you try these steps and let us know if the issue persists afterwards?

Hi @"Admin_InsightSeminars", thanks for bringing this to our attention. Just for clarification, are you experiencing this behavior for any file you're trying to open on your device, in any folder? This will help me to assist further!

Could you try disabling it and then re-enabling the automation?

Hi @"Alison2-77", how many files are in the folder itself? How many people are you trying to share the folder to?

Hi @"MCCExeter", thanks for bringing this to our attention. Could you try disabling and re-enabling the camera upload feature on your device to see if this helps? Keep me updated with any progress!

Hi @"seamusvibe", when the Dropbox desktop application launches, there are several processes that are run to allow the app to function as it should. This would be normal behavior for there to be more than one Dropbox process for the app.

Hi @"Credible_Media", are they using a private email domain, or a public email provider?

Hi @"ajw1100", the space should've been freed up immediately, since deleted files don't take up any quota. Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

Hi @"Steve A.13", have the files successfully finished syncing to your device? Do you require any further assistance?

Hi @"Scanlon44", could you try reinstalling the app without uninstalling it first by using this link?

Could you attach a screenshot showing the exact options you get, as there should be an option to download the folder?

Hi @"gigaday", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"deterpiu1", thanks for bringing this to our attention. Is this a private email domain, or a public email provider service? This will help me to assist further!

No worries, enjoy your weekend!

Hi @"atvuong", do you know if this issue occurred after a recent update to the Chrome browser?

Hi @"doctormacc", what options do you get when right clicking the file? Are you able to make it available offline?

Hi @"omarjhorta", do you have access to the old email, or any way to recreated it?

Hi @"aperkins", are these private folders or shared folders you're trying to copy?