Jay Dropbox Community Moderator

Do you have the ticket ID from the email in order to locate it on the system?

You can check if your backups are enabled from this page on your account. An advanced reinstall would be the best way to go about this, since it would fully remove the app from your device and unlink it at the same time, allowing you to reinstall it under the user account. Once the app is installed, the files on the site…

Since there could be account-specific issues preventing them from accessing their files while logged in using Google SSO, I'd recommend having them contact the support team directly using this link, while signed into their account, for the team to investigate the matter further.

No worries, this is a change for users who have the Dropbox folder on the CloudStorage location. If you need any further assistance in the future, please let me know.

Thanks for the info, as you're running the new version of the Dropbox desktop application for Mac OS, context menus for Dropbox should only appear when you're right clicking files in the Dropbox folder itself. You shouldn't get any Dropbox options for files outside the Dropbox folder.

Hi everyone, have you already tried to contact the support team directly regarding this matter?

@"LRicci", could you attach a screenshot showing your menu bar as it currently is at this time? Have you tried quitting any existing apps already on the menu bar to see if this helps?

This means that it should be working properly, since no icons on files means that they're 'available' as per the link in my previous post. If you edit a file, does the small circular syncing icon like that on the article appear, even if momentarily?

Thanks for the info, Could you try rebooting the device and immediately trying the computer backup setup for this folder?

It doesn't matter what file you open, and which program you use, the Dropbox desktop application should detect that the file is being requested and download it for it to be viewed. You can see this with txt files, PDFs, images, and videos, so it isn't restricted to Office files. Could you clarify how you're opening the…

Hi @"KobusMe", are you connected to a work network or your home internet connection?

No worries, glad to have helped out, enjoy the rest of your week!

If you mark files as available offline, do they show any green ticks? Do any of these icons appear instead?

Hi @"marcvarc", generally, the files and folders should've been moved into the CloudStorage location during the migration, however, it looks like it didn't complete for this folder. Could you check the Dropbox Backups page just in case to see if the files with the green tick are visible on the site, showing that the backup…

It sounds like you enabled the computer backup feature on Dropbox, which syncs certain folders to the Dropbox site, which you later disabled. If you have any further queries, feel free to message back.

Are you referring to the automatic camera upload feature which is on the mobile app, or the desktop? Do these steps help in disabling it for you?

Hi @"dropitlikeitshot1", thanks for bringing this to our attention. Could you confirm the current location of the Dropbox folder? Is it located in the CloudStorage folder, or your User folder? This will help me to assist further!

Glad to hear it! If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

Thanks for the info, we appreciate this feedback on how to improve the info provided to our users. We take all comments into consideration, and if you have any further suggestions, we'd be happy to hear them!

Hi @"Jeff Marks", as it seems that you have a Dropbox Business account, have you already tried contacting the support team directly for further assistance?

Okay, then it shouldn't make a difference in this instance, since uninstalling the app would result in it being removed from the devices list. I'd recommend uninstalling it from the admin account just in case, since it was installed from there.

Is the device you're having issues with one of the 3 devices, or is it a separate one?

Hi @"DiMarco", thanks for bringing this to our attention. Have you tried disabling this option in the Dropbox desktop application preferences? Keep me updated with any progress!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This wouldn't be the case, since if any app or service attempts to access an online-only file, the file would download in order to be used and it would become 'Available', which is different to available offline. Could you confirm that opening a file in an app doesn't result in the file getting downloaded? How large is the…

Hi @"irenesf", would you be changing files directly from the Dropbox folder itself, or via the alias you created? Have you already tried testing it on a sample file?

Hi @"James R.5", you can disable external drive backups by following these steps on the site.

Hi @"Alan Jazak", having the Dropbox desktop application installed means that you have a local copy of your Dropbox folder somewhere on your device. You can determine where it is by viewing the preferences in the desktop app under the Sync tab. You can also click the folder icon next to the globe icon to be directed there.

Hi @"cloudstoragelover", could you clarify if this behavior is only occurring on the one Mac OS device? Is the Dropbox folder located in the CloudStorage location for all your devices, or just this one?

Hi @"RRRarchit", when was the last time you accessed your account? If you're not seeing the referrals on this page, then it means that this specific account never had them, which would indicate that either there was another account, or the original account was deleted and recreated later under the same email. @"manngroup",…