Jay Dropbox Community Moderator

Hi @"Sarah Contreras", I've located your ticket and have prioritized it to expedite matters on your behalf.

Hi @"carlieransom", if you don't have access to the email at all, and can't access the preferences in the Dropbox desktop application, you can perform an advanced reinstall of the app using the steps in this link. Afterwards, you'll be able to sign into your current Dropbox account, which would be under a different email…

HI @"montgojd", my colleague was asking for a screenshot showing the Dropbox folder in Finder, which if the move was performed successfully should be under the Locations section on the left. Could you click on the Dropbox folder and then provide a screenshot showing this page, while hiding any personal info?

|Are any other users experiencing this same issue when uploading to your file request link, or just this particular client?

Does the filename have any special characters in it, or is different in any way, such as being a very large size or something else? Could you type the filenames here for the files that do and don't work, if they don't have any personal info in them?

Hi @"jacobg6", to add onto what @"Rich" said, when an app developer uses their own app folder in the Apps location, this folder unlike others in the Dropbox account cannot be shared to any other user, as it is private to your account.

Hi @"ptetta", we appreciate your sharing of a solution that worked for you. To everyone else in this thread, could you try these steps and let us know if the issue persists afterwards?

Hi @"Admin_InsightSeminars", thanks for bringing this to our attention. Just for clarification, are you experiencing this behavior for any file you're trying to open on your device, in any folder? This will help me to assist further!

Could you try disabling it and then re-enabling the automation?

Hi @"Alison2-77", how many files are in the folder itself? How many people are you trying to share the folder to?

Hi @"MCCExeter", thanks for bringing this to our attention. Could you try disabling and re-enabling the camera upload feature on your device to see if this helps? Keep me updated with any progress!

Hi @"seamusvibe", when the Dropbox desktop application launches, there are several processes that are run to allow the app to function as it should. This would be normal behavior for there to be more than one Dropbox process for the app.

Hi @"Credible_Media", are they using a private email domain, or a public email provider?

Hi @"ajw1100", the space should've been freed up immediately, since deleted files don't take up any quota. Could you check your quota usage again, and attach a screenshot of it here? Is it possible you have shared folders on your account taking up quota?

Hi @"Steve A.13", have the files successfully finished syncing to your device? Do you require any further assistance?

Hi @"Scanlon44", could you try reinstalling the app without uninstalling it first by using this link?

Could you attach a screenshot showing the exact options you get, as there should be an option to download the folder?

Hi @"gigaday", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"deterpiu1", thanks for bringing this to our attention. Is this a private email domain, or a public email provider service? This will help me to assist further!

No worries, enjoy your weekend!

Hi @"atvuong", do you know if this issue occurred after a recent update to the Chrome browser?

Hi @"doctormacc", what options do you get when right clicking the file? Are you able to make it available offline?

Hi @"omarjhorta", do you have access to the old email, or any way to recreated it?

Hi @"aperkins", are these private folders or shared folders you're trying to copy?

Hi everyone, are you experiencing the same behavior as listed in this article when searching on the new Mac OS version of the Dropbox desktop application?

Hi @"AndrewW1", what options do you get when you click on the ellipsis on the right for one of the folders? Are you not able to select all folders by clicking the checkbox next to 'Name'?

Hi @"AlvaroHuertas", currently, there isn't a method to do as you request without using the Dropbox API using webhooks. If you have any further queries, feel free to message back.

Have you been in contact with Affinity to see if they have any info on what you experienced on your device?

Hi @"tbeers", thanks for messaging the Community! The Dropbox Transfer page is separate from your normal shared links and Dropbox files. Deleting or moving the original file won't affect the files in the transfer, as they are in their own separate system. You can test this by creating a simple text file, creating a…

When you reinstalled the app, did you perform an advanced reinstallation of the app, or a basic reinstall from the site?