Jay Dropbox Community Moderator

No worries, glad to have helped out. If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

Hi @"Juancho227", is the Dropbox Backup feature enabled on your current device? Is the Dropbox desktop application still installed and running as normal?

Hi @"thenowak", thanks for bringing this to our attention. In general, the option to ignore files from syncing would require that they have a file extension. Otherwise, it would seem like you're trying to ignore a folder itself. Just for clarification, you are amending the filepath in the example you gave for the sake of…

You could restore the deleted files via that page, and they would be recovered in the original locations they were deleted from. Currently, it isn't possible to avoid restoring duplicate files. 

Hi @"Nyarlth", thanks for bringing this to our attention. Could you try adding no-reply@dropbox.com and try logging into your account again? This will help me to assist further!

Hi @"Saledeptung", did you the follow the steps in the article my colleague @"Nancy" posted in order to calculate the size of the folders on your account?

HI @"Telmasaf", could you attach a screenshot showing exactly what options you get when right clicking the Dropbox folder on your machine?

Hi @"zx80", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application using this link to see if this helps? Keep me updated with any progress!

Hi @"johnlink", thanks for bringing this to our attention. When using Dropbox Rewind, as it sounds, it would rewind the entire account or folder you're selecting to an earlier date. Any changes made since that date would be lost, so I'd recommend making a copy of those files you want to keep and saving them elsewhere that…

Hi @"eladioroos78", thanks for bringing this to our attention. It sounds like you were deleted from a Dropbox Business team, meaning that your account was deleted. This would prevent you from logging into your account entirely In order to reactivate the account, if it hasn't been longer than 7 days since the account…

When you're on the Photos tab in the mobile app, you should see a status message saying that it's scanning for new photos, or uploading images.

 Thanks for the info, for the both of you, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

How large is the document in general? If you duplicate the file, does the duplicate open?

Okay, so have you got another email address on which you could have a Dropbox account? In general, when a team disbands, the option to pair the two accounts, personal and work, is removed, so only one account remains on the machine. The other account should still be accessible from the site, assuming they didn't delete…

This means there's something specific on that machine which is preventing connections to Dropbox, and generating this error from there. Do you have another computer profile, or login, on the machine, in order to see if that profile can access Dropbox?

Do the other users trying to access the file get the same error?

Thanks for the reply, I just wanted you to try this on a few photos to see if they were being downloaded to the phone, and then if they could be previewed from there, and then we can continue troubleshooting.

Hi @"Builda", just for clarification, did you actually join with your current email address and merge your files with the team, or did you create a new separate Dropbox account under a different email to store your personal files there? Do you have any other emails that you own? Could you try logging into Dropbox with…

Hi @"janieva", that seems to be a very old version of the Dropbox desktop application, since the current version is 168.4.4802. Could you try installing the app again?

Hi @"BBCjustin", thanks for bringing this to our attention. What mobile device are you using currently? Are you able to mark the files as offline and then view them? This will help me to assist further!

There isn't a difference in the plan itself. Since it has already expired by over a month, it wouldn't be possible to reactivate the old plan, so upgrading to the current Plus plan is the only way forward.

From the screenshot you sent, in the background it looks like the last payment was in December, meaning that the monthly subscription has already expired. You should already be downgraded on a Basic account, otherwise the link I sent you wouldn't work. After the upgrade, you should be back on a Dropbox Plus plan.

Thanks for the images. Could you try directly navigating to this page to see if you can upgrade the plan from there?

I'm not able to access that link. Could you try copying and pasting the screenshot in your next reply itself?

Hi @"blurblobs_88", could you clarify the exact message you're getting when trying to login? A screenshot, while hiding any personal info, would help greatly. Is it referring to a code sent to your email, and SMS message, or a code from an authentication app?

Hi @"leandrosilva", the steps you mention were via the OS interface. Could you try manually opening the Dropbox app, pressing the + button and then uploading the image to a folder?

Hi @"AlexAroth", thanks for your message! Any device with camera uploads enabled on them, including the desktop app, will automatically have images uploaded to the Camera Uploads folder. This isn't separated by the number of devices, so any photo or video from devices would end up in the same if uploaded automatically via…

Hi @"Matt_G", thanks for your message! If you upgrade or downgrade, you won't lose any earned promotional quota on your account. The only thing that would change would be that existing and new referrals on the account, when upgraded, would be worth 1 GB each instead of 500 MB each on a Basic plan. Returning to a Basic plan…

Hi @"Azzamsheer", thanks for bringing this to our attention. What is your current location, and what currency are you trying to pay in? Could you attach a screenshot showing this error, while hiding any personal information?

Hi @"Norfolk VHF", since you previously experienced something similar with another site, the only common denominator was the browser. Since you've mentioned you're not using any antivirus, firewall or VPN, what about a proxy server, or custom settings in your router/ISP, such as a custom DNS? Do you have another desktop…