Jay Dropbox Community Moderator

Hi @"Dr-PC", is it possible that you enabled selective sync for that folder to not appear on your machine? What OS are you running on your computer, and does the folder name have any invalid characters in it?

Hi @"Ruslan_Taghiyev", we appreciate the feedback about the sharing of Paper files. Currently, it isn't possible to prevent the default sharing of all your Paper documents. 

My apologies, that screenshot didn't load on my end until now. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are you able to locate the Dropbox folder directly from the left navigation pane, and then access the files in the right hand pane?

Hi @"johnlink", thanks for messaging the Community! Is this a one-off download of the files to the external drive, or would it be a continuous syncing of files to that drive? This will help me to assist further!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @cccofre, if this is the case, I'd recommend getting in contact with the support team directly for them to assist you regarding this matter.

Do you have any extensions or built in features in the browser that could block cookies or scripts?

Thanks, @"vtay", I've resent my email to you, please let me know if you've received it.

No worries, glad to have helped out. If you need any further assistance in the future, please let me know. Enjoy your weekend!

Hi @"Batata1", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"stathis125", are you previewing a file while attempting to print it out? Are you clicking the print button in the preview window itself, or the print button in your browser toolbar?

Hi @"vtay", I've sent you an email, please could you reply to it as soon as possible!

HI @"WonderingAboutThat", I've sent you an email, please could you reply to it as soon as possible!

Hi @"Kolam Alur Survey", could you try contacting the support team directly for them to investigate this in more detail on their end?

Hi @"laserbeameyes", I'd recommend getting in touch with the support team directly on this matter, as they'll be able to investigate it in more detail.

Do you have any backups on your account which could be taking up quota?

Hi @"SPZero", to add onto what my colleague asked, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"HappyCake", thanks for your message! Just for clarification, are you looking to delete the original photos from your phone itself, and not in the Dropbox mobile app? Are you aware that deleting files from the Dropbox mobile app will also delete them from the site and your computer once the deletion is synced over?…

Hi @"gordon451", thanks for messaging the Community. It wouldn't possible to configure the Dropbox desktop icon in the system tray. In addition to this, we no longer support using the Dropbox desktop application on Windows 7 devices, as security updates are no longer provided for that version of Windows. If you have any…

Hi @"scy", thanks for bringing this to our attention. What OS version are you running on your machine? Do the files you're trying to open have a green tick icon next to them, or something else? This will help me to assist further!

Hi @"jlsdunn", is your account on a Dropbox Basic plan currently? If so, then there is no billing info to update, so you'd need to purchase the plan you want from this page.

Have you received emails from Dropbox previously to that email? Are you using any kind of email forwarder or a different inbox to access your emails?

Glad to hear we were able to resolve the issue. If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

If your account has been suspended by the team admin, there is nothing you can do to reactivate it, since you're only a team member. Only the team admin can reactivate your account from their end using the steps I previously mentioned in my earlier post.

It depends on the Wix app itself, if that app is responsible for transfer files from Wix to Dropbox, and no new files are being added into your Dropbox account (which you can check from the events page), then it means that the Wix app isn't working. As the app isn't developed by Dropbox, we wouldn't be able to assist…

Hi @"arnoaldoori", I've sent you an email, please could you reply to it as soon as possible!

Hi @"anneg35", if the email and files you're getting are from Wix, and now you've not been getting them, then it would be an issue with that app in particular. I'd recommend contacting Wix again for further assistance, since their app is the one sending you the emails and files.

There is a possibility that the Google sheet is somehow corrupted. Are you able to open it on the site using the Microsoft Excel feature, or by any other means?

Hi @"drmga", I'd recommend contacting the support team for them to look into this matter in more detail on their end.