Jay Dropbox Community Moderator

As the videos don't preview normally on the site, then it could be a codec issue preventing them from loading normally in a browser. Do the files preview normally when you download them?

You can check the Camera Uploads folder on your Dropbox account to see if the files are there, to confirm if it was using the camera upload feature. Regarding the SD card, you'll need to find a way to unmark it from being read-only in your OS-setting, as this isn't something that the Dropbox service would change on your…

Hi @"cgmotophoto", thanks for bringing this to our attention. The SD card shouldn't change to being read-only after any interaction with Dropbox. Did you enable the camera upload feature on the desktop for images and videos to be automatically synced to Dropbox, or did you enable the external drive backup? This will help…

Hi @"ikala", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"tko1908", since the recent change to the Mac OS verison of the desktop app, files will now automatically appear as online-only and will need to be marked as available offline to download fully to your machine. If you have folders, you could mark the folder as offline, and files within it would download.

Hi @"rachaelwoolston", thanks for bringing this to our attention. Are you uploading from your Mac device or an iOS device? Are you exporting or rendering a video from iMovie directly to Dropbox? Is this a built-in feature in the iMovie app? Any other info or screenshots would be helpful!

No worries, it's possible that it needed time to fully sync to and from the devices.

Thanks, it might also be worth adding a test file directly onto the Dropbox site to see if it sync to both machines you're using, just to see the behavior.

Hi @"Steve A.13", are you running a Windows or a Mac device? If the latter, is the Dropbox folder located in the CloudStorage folder?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"MarkK01886", what OSes are running on both devices? Are these files in specific folders, or just randomly located on the account? Do you have selective sync enabled on the new device by any chance?

Hi @"xRuruu", no files will be deleted when your promotional space expires. You can still access and download your files. However, any edits or new files will not sync to your account if you are overquota.

Hi @"atmegadriverrr", are you on a Dropbox Basic plan and do you have more than 3 devices currently connected to your account?

Hi @"peterv43", thanks for bringing this to our attention. Are you trying to preview this on the Dropbox mobile app, or the Dropbox site itself? This will help me to assist further!

Hi @"AndreiBarta", thanks for messaging the Community! You should be able to accomplish this by restricting access to folders by following these steps. Keep me updated with any progress!

Hi @"BB27", thanks for messaging the Community. I can see that one of my colleagues tried to contact you to which we received no reply. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

By default, new files added to the account from the site or another device would sync as online-only on your machine, but you can still mark them as available offline. Files will still sync as normal, and yes, you'd need to change your aliases if any apps of programs need to locate the Dropbox folder.

Hi @"DBMcNic", thanks for messaging the Community. The new version of the Dropbox desktop application on Mac OS will move the Dropbox folder into the CloudStorage folder primarily, and can only be stored on your local disk. You can find out more changes from this on this article. If you choose to upgrade or not, files will…

Thanks, I've sent you an email, please could you reply to it as soon as possible!

It is possible to select multiple files, or to download an entire folder from the site, and it would be zipped up to then be downloaded. However, this can fail if there are too many files, or too much data itself to be zipped. This could imply that compression doesn't occur on the server, since it would take a long time to…

Hi @"Sattva", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Done", since you are on a trial, you can try contacting support directly from the site if you have any further queries.

Hi @"thedbuser", thanks for bringing this to our attention. Are the files re-appearing on the Dropbox site as well? According to the events page and version history of one of the files, are the files being added to the site from the Linux device or another device? This will help me to assist further!

Hi @"Walt805", a Dropboxer is a person who is employed by Dropbox. This article might help to answer your various questions. In general, files are not compressed when you upload them, so the original size is preserved. The only exception would be when uploading HEIC and HEVC files, for which you have an option to choose a…

Thanks for the info, I'm not seeing anything odd with those file names, aside from the fact that they're the same, and could both be affected by something. Could the file be read-only, when you view the Properties (or Get Info) on the files in Explorer/Finder, prior to uploading? Could you also attach a screenshot of your…

Hi @"mibble", thanks for bringing this to our attention. Have you tried installing the Dropbox desktop application and tried moving the file into the Dropbox folder to sync to the account online? This will help me to assist further!

Could you clarify if you're on the new team structure which has a team space and private space?

Hi @"pesjb", as @"Rich" has mentioned earlier, SOC2 reports are available for Dropbox Business and Education teams according to the information on this page.

Hi @"Sarah Contreras", I've located your ticket and have prioritized it to expedite matters on your behalf.

Hi @"carlieransom", if you don't have access to the email at all, and can't access the preferences in the Dropbox desktop application, you can perform an advanced reinstall of the app using the steps in this link. Afterwards, you'll be able to sign into your current Dropbox account, which would be under a different email…