Jay Dropbox Community Moderator

Hi @"PG84", thanks for bringing this to our attention. Could you attach a screenshot showing the message you're receiving, so we can understand this in more detail? This will help me to assist further!

Since the normal uploading process is working fine from your machine and via syncing, this would indicate an issue either on the end of that app, or the connection from the app to Dropbox. Either the app isn't uploading the file correctly somehow, or the connection is failing for other reasons related to the Dropbox API,…

HI @"sgrab", are the three folders in their default locations on your drive according to Finder? Usually this would be /Users/Username/Desktop, and so on.

Hi @"SNWDPS2", are there any backups visible on the Dropbox site?

Hi @Tinman2, we appreciate the feedback on this idea. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"Niek Scholten", you'd need to open the Musicbox app itself and reconnect to Dropbox from there. This is how it forms the connection to Dropbox. The Dropbox app center is only for certain specific apps that have more integration with Dropbox.

Hi @"Frank P E.", currently, there isn't any info other than resetting the folder locations would move the system folders (Desktop, Documents, Downloads) back from the Dropbox folder into the default locations for your machine. Given that you've mentioned there are issues with the registry, and that I'm not certain how…

Hi @"cmwags", thanks for your message! I'm glad to hear you were able to resolve your issue. @"Schema", regarding this matter, are you definitely sending a shared link to a folder or file, or an invite to a shared folder? There are differences in how the file is shared, and if the person has been invited directly. What is…

Hi @"Sambath", thanks for posting today. Are you referring to shared links on your account that the QR codes are pointing to? Have you since deleted, edited or moved any of the files in question? This will help me to assist further!

Hi @"Sahidc", unfortunately, we don't have any more information to share, as the user was able to resolve it themselves. Have you enabled hidden folders in Explorer/Finder to try to locate this specific folder in your Dropbox folder?

Hi @"mpgga", thanks for bringing this to our attention. Are you able to upload the zipped files normally to the Dropbox site, without using that app? Did you receive any specific errors from the app itself regarding the upload? This will help me to assist further!

Hi @"BAPCO", thanks for messaging the Community. The Apps folder on the Dropbox site is a special folder that can only be accessed by your account, since you most likely have a third party app storing its files in there. This folder cannot be shared to other users, nor can it be moved out of the Apps folder for security…

Hi @"bhagmeister", thanks for bringing this to our attention. Are you logging back into the Dropbox site, or via the app itself? Have you followed all the steps in this article? We'd recommend keeping the mobile phone number connected in case you lose the Yubikey, as a backup method to login to the account, as without it…

Hi @"cacobina", thanks for bringing this to our attention. It does sound like there is still a computer backup of some sort on the site. Does this link bring up any potential backups? Keep me updated with any progress!

Hi @"UnhappyClient", thanks for bringing this to our attention. Could you clarify exactly what you see on the Dropbox site after the files were uploaded, and what happens when you try to open them? A screenshot of this would help greatly. This will help me to assist further!

Hi @"plasticmanc", thanks for messaging the Community. While this isn't a normal way to get users to access shared folders, since the owner usually knows all the email addresses for security reasons, there is a workaround for this. Following the info on this article, you can forward the email of the shared folder invite…

Hi @"CoachMu", thanks for bringing this to our attention. Could you clarify exactly what you mean by distorted? Is the size different, the colors, the audio, or something else? Is this occurring for all videos, or only those created via that program? Any other info or screenshots would be helpful!

Hi @"fedeboraxx", thanks for bringing this to our attention. Is this file in a shared folder when exporting from Adobe, or on their own cloud service? Does the app create a temporary copy of the file and then overwrite it during the export process? This will help me to assist further!

Hi @"rs1970", thanks for bringing this to our attention. Could you check the bandwidth settings for the Dropbox desktop application to ensure that there isn't a limit on them? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox…

Hi @"TrudyD1474", thanks for bringing this to our attention. It's possible that putting the display at a specific resolution or zoom could result in the Dropbox desktop application not appearing as it would normally. Could you try using Ctrl+Click on the Dropbox icon in the system tray itself? This will get you to the…

Hi @"GMoneyy", thanks for messaging the Community! If you choose 'Get info' on the folder in question, you would get the full file path. That is where you would replace the example files path in the command line for Terminal. If you have any further queries, feel free to message back.

Hi @"Rexxyboy", thanks for bringing this to our attention. How large are the files you're adding to the Dropbox folder? Is the Dropbox desktop application syncing normally during this process? This will help me to assist further!

If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Hi @"cmcintoshphoto", thanks for bringing this to our attention. Could you clarify how you're exporting files to your Dropbox folder specifically? Are you saving them manually there, or by some other process? What version of the Dropbox app are you running? You can see this when hovering over the icon in the menu bar. This…

Hi @"Lawjamesq", thanks for bringing this to our attention. Are you referring to the Dropbox desktop application wanting to upload files in system folders due to Dropbox Backup? Or, do you mean you have multiple files already in your Dropbox folder are trying to upload? Any other info or screenshots would be helpful!

Hi @"MajorHavoc", thanks for bringing this to our attention. Currently, the supported file systems that are supported on Mac OS for Dropbox Backup are HFS+, APFS, exFAT, and FAT32. There isn't any official workaround for these supported file systems, so if another user does provide one here, we would recommend caution when…

Thanks for the input, I'll add these comments onto the support ticket, as I believe at this point it's best for them to investigate further on their end, as it appears to be account-specific.

Are you on a work network or personal internet connection? Is it possible to create a file request link from a completely different network connection? If you have a colleague or friend with a Dropbox account, do they experience the same issue when creating file requests on their own account?

No worries, glad to have helped out! If you have any further queries in the future, please let us know. Enjoy your weekend!

Okay, and just for clarification, creating a file request directly on the Dropbox site in another browser or in incognito mode without any extensions running still results in the same incorrect URL being created, or just a blank page Do you have any proxy, VPN, firewall, or even ISP/router settings that could be…