Jay Dropbox Community Moderator

Hi @"Babba", thanks for messaging the Community. As you're a member of a Dropbox Business team, you would need to ask the team admin to convert your account back to a personal plan away from the team. Since you've already received a refund of the remainder of the year, this means that you will downgrade to a Basic plan…

Hi @"wdogmx", thanks for bringing this to our attention. When you say you re-installed the app, did you perform an advanced reinstallation, or by clicking this link? This will help me to assist further!

Okay, so from what you're describing, you don't want the Dropbox mobile app from knowing what is on your internal storage or your SD card at all. Currently, this isn't possible for the mobile app. If you don't want this to occur, then don't attempt to upload files from the mobile app, so it won't show what's in those…

Hi @"Ron D.7", thanks for bringing this to our attention. Just for clarification, are you not seeing the notification for the files being added to your machine, or are they not in the camera uploads folder? What is the current status of the Dropbox desktop application when you hover over the icon in the system tray/menu…

HI @"scare", we appreciate the workaround you've discovered. If you wish, you can submit a support ticket for the team to investigate this matter in more detail on their end.

Hi @"DaveYVR", this dialog window appears when a 3rd party app attempts to update files in your Dropbox for Desktop app on Windows. Based on the way the file system works, the existing file is deleted, and the new version is saved in its place. Dropbox is warning you of the initial deletion. In order to get rid of this…

IS the Dropbox desktop application running and syncing as normal, in order for the deletion to sync to the site? What message do you get when you hover over the Dropbox icon in the menu bar?

Thank you for your feedback and we apologize for any inconvenience caused by the deprecation of Vault on desktop. We understand that this change may have caught some users off guard and we want to assure you that we're exploring options for addressing your concerns. While the desktop support for Vault has been deprecated,…

The mobile app is mainly used to preview and upload files. It might take a short time for files to appear deleted from within the mobile app after they were deleted from the computer and site. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device,…

Have you calculated the size of your private folders on the Dropbox site? Do you have any particularly large files there?

Hi @"mapleforest", what authentication app are you trying to use now? Have you tried another method of verification instead, such as SMS?

Hi @"henklepz", I've merged you to this thread for users with similar questions.

Hi @"Rubydel", you can check your quota breakdown between private and shared folders on this page. You can also calculate the size of folders on your account by following these steps.

Hi @"SPZero", have you tried reinstalling the app using this link directly?

Thanks for the info, I'd recommend contacting the support team to look into this matter further.

Hi @"lane_RHL", you can ask them to create a file request so that you can upload files to their Dropbox account directly. A shared link to the folder will also allow you to view the files in that folder. 

Thanks for the info, I can see the ticket has been forwarded to the appropriate team. They'll be looking into this matter and will get back to you via email.

Hi @"Mika2", would it be possible to reach out to the email associated with your forum profile to investigate further?

Hi @"alitchfi", according to Finder, when you right click the Desktop and Documents folders, and then choose 'Get info', where is the exact location of these folders?

Hi @"brtmix", if you're still experiencing issues, feel free to contact the support team for them to investigate further on their end.

What is the ticket number you received so I can locate in on my end?

Thanks for the update, let us know if this occurs again in the future. Enjoy your week ahead!

Since you're on a paid plan, you should have had the option for live chat or email support. Do you have the ticket number you received from the automated email response from the chatbot?

Since the photo library needs to be moved, have you physically tried dragging the library to a folder outside of Dropbox?

Glad to have helped out, If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"Red Gerran", could you contact the support team when you get a chance to look into this matter further?

Yes, Dropbox doesn't know about the email's status on your end, so you could recreate the email, reset the Dropbox password for that account, login, and re-upgrade to whatever plan you have previously. Once you're certain that the team is back to normal, you can assign a new member to be the team admin, check they can…

Hi @"megc", thanks for bringing this to our attention. In general, only the team admin can contact the support team for phone support on Dropbox Business teams. Is the team admin's email part of a public email provider or part of a private domain? Is it not possible to recreate that email, even temporarily, in order to…

Hi @"BBarkalow", thanks for bringing this to our attention. Could you try using incognito/private browsing mode without any extensions running? This will help me to assist further!

Hi @"philosonista", thanks for bringing this to our attention. Are you uploading to the site directly, or by moving files into the folder on your machine when the Dropbox desktop application is installed? This will help me to assist further!