Jay Dropbox Community Moderator

Hi @"BD_CSB", thanks for bringing this to our attention. Could you try quitting and restarting the Dropbox desktop application? I'd also recommend rebooting the entire machine as well to see if this helps. Keep me updated with any progress!

Hi @"kleep", thanks for bringing this to our attention. If you're viewing the devices page from the Dropbox site on a desktop browser, you can hover your mouse over the i icon which will show the IP address, version number, and the current OS it's running. If you have any further queries, feel free to message back.

Did you try to update the Dropbox desktop application manually using this link?

Are all the images in the camera roll itself, or in other albums visible on the phone?

Hi @"beastie", have you changed the UAC settings on your machine to be more sensitive? Did you install the Dropbox desktop application with admin privileges by following these steps?

Hi @"shelshot", thanks for bringing this to our attention. It can take some time for that many images in the camera roll to upload to the Dropbox account. Is the mobile connected to a stable and reliable WiFi network? Are there any messages in the mobile app saying that it is uploading or anything else? This will help me…

Generally, any files in the Dropbox folder will be synced to the Dropbox site, as that is the primary function for the Dropbox desktop application. However, you could try these steps to ignore certain files, so that they won't sync to the site.

Hi @"lalessan", thanks for messaging the Community. Just for clarification, it sounds like you want certain files to be in your Dropbox folder, but not for them to sync to your account online which would take up your quota, is this correct? This will help me to assist further!

Hi @"SirLothar", we appreciate the feedback about the new Paper layout. We take all comments seriously when looking to improve the service we provide.

Hi @"gezille", as the promotional offer according to our site is for 6 months only we can confirm it is correct. We'd recommend contacting Lenovo if you require more information about this specific offer.

Hi @"ppan", according to your original command, you wrote Set-Content -Path twice, which is why this error is occurring. Try formatting the command correctly like so, and it should work. Set-Content -Path 'D:\Dropbox\x\x\x\x\options.ini' -Stream com.dropbox.ignored -Value 1

I can see that the ticket is still active on our system, and that it was previously already sent to a specialist team to investigate further. I've gone ahead and updated the ticket and the agent should get back to you as soon as possible.

HI @"YellowBear", does this occur for all videos on your account? What are the filetypes of videos you're playing and what size are they?

How large is the file you're trying to download?

Hi @"Redalong", if you reply to the email you received, the support agent would be able to see it in our system and then assist you further.

Hi @"ch4rl13", have you tried restarting your device entirely after clearing the cache?

Hi @"CathLG", is there anything special about these 3 folders? Are you already synced on your local machine? Do they have any special characters in the name, or are they shared folders? Any other info or screenshots would be helpful!

Hi @"Skylamar", thanks for your message. We appreciate the update, and I'm happy to see that you aren't getting the notification icon on your desktop app any longer. If you need any further assistance in the future, please let us know!

Hi @"carolecarre", just for clarification, is this memory zone an app on your phone? Do those files appear on the Dropbox site? Is there any documentation on the memory zone app on what happens if you delete files?

Hi @"ktmarket", thanks for bringing this to our attention. If the shared links are for separate images, then you would need to open and download the links individually. You could speed up the process by changing the end of the URL from dl=0 to dl=1, which will automatically download the files in that link. If you have any…

Hi @"matsuli", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress!

Hi @"Stephen S.32", thanks for contacting us. The computer backup feature only works with certain system folders on your machine, namely the Desktop, Documents and Downloads folder. The way it works is that it moves those folders into the Dropbox folder itself, and syncs them like it would with normal files in the Dropbox…

Hi @"mattiaa", thanks for bringing this to our attention. Could you check the site for that specific folder to confirm if a shared link has been created there? Does this occur when copying shared links for other folders or files on your account? Any other info or screenshots would be helpful!

Hi @"stefansant", thanks for bringing this to our attention. It looks like it's redirecting you to this page on our site. Do you still have two-step verification enabled on your device? Is the phone number on your account up-to-date, if you recently changed it? This will help me to assist further!

We are currently experiencing issues related to sharing, so it's possible it could be affecting previews on shared links.

Is the Dropbox preview pane required for your workflow? Does the preview without the pane show the full version of the file itself?

No worries, I'm glad to hear that you were able to locate what was causing this behavior. If you have any further queries in the future, feel free to message back!

Hi @"eddrop1", @"FWAtherton", could you try previewing the file while forcing it to render in the browser by changing dl=0 to raw=1 option in the shared link? Does this make a difference to the file?

Are you able to locate the Dropbox icon in the system tray near the clock? From there you'll be able to access the preferences.

Thanks, I've sent you an email, please could you reply to it when you've got a chance!