Jay Dropbox Community Moderator

No worries, glad to have helped out! If you have any further queries in the future, feel free to message back. Enjoy your week!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"anniele", changing the phone wouldn't make any difference. Were the images located on your Dropbox account originally?

Hi @"ercortes", if the files aren't visible in the events page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The files were permanently…

Glad to have helped out! Let me know if you have any further questions. Enjoy your week!

It should mean that an app of some sort is restoring the files into your Dropbox folder. When you're deleting the files, are you doing so from your computer and then deleting them from the Recycle Bin/Trash? This will rule out one possibility of files being restored from there directly.

Hi @"Sammy685", thanks for bringing this to our attention. Are you referring to the icon in the menu bar at the top near the clock, or when viewing in Finder? Have you tried reinstalling the app using this link? This will help me to assist further!

Hi @"nicozaga", thanks for bringing this to our attention. Regarding the searching in Spotlight, this could be related to the recent changes in the new Mac OS version. Could you clarify exactly what happens when you mark files as offline? Is the Dropbox desktop application trying to sync or download them? What icons do the…

Hi @"JGersh", thanks for bringing this to our attention. Are you able to tap the notifications individually to mark them as read on the device? This will help me to assist further!

If you wish, you can disable the external drive backup entirely, however, if you do want to back it up again, it would need to be resynced to the site. If you don't want to resync it, you could try rebooting your machine first to see if this helps.

Thanks, we appreciate the feedback on this matter and take all comments into consideration on how to improve our services.

Glad to hear that it seems to be working now! If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Thanks for the info about the Badge, this might help reduce the conflicted copies on your account. Regarding the links, since the Dropbox folder has moved, the location of local files are now different on your machine. Has the Dropbox folder moved for all your colleagues, or just on your machine? Are you able to create a…

Hi @"nicowijaya88", the Dropbox desktop application has never been supported on Windows Servers OSes. This doesn't mean that it doesn't work on those OSes, however, if there are any issues with the app or files syncing, then it isn't something we could assist with.

Hi @"stlcoplxa39", in order to edit Office files, you would need the separate official apps to be installed on your mobile device, since the editing can't be done inside the Dropbox mobile app, and it might not detect the 365 app itself.

Hi @"Chris E.8", as the team doesn't work on weekends, it would take at least a full 24 business hours for a reply, depending on your current plan.

Hi @"XOGIRD", what issue are you experiencing exactly in order to understand what behavior you're seeing?

Hi @"scottvorthmann", thanks for the message. Could you clarify this in more detail on how this would affect your workflow and any examples you can provide on what to improve?

Hi @"ercortes", thanks for bringing this to our attention. Are you able to recover the missing files from the deleted files page? Does the events page give any info on the deletion? This will help me to assist further.

Hi @"CP Chang", thanks for messaging the Community. Could you clarify how Dropbox automatically saves email attachments? Regarding emails, since the Dropbox service doesn't link to an email inbox specifically, it wouldn't be able to store emails directly. There may be some third party apps or services that can convert…

Is this file synced fully, and is it visible on the Dropbox site? Do you have any other files in the same folder with the missing context menu item?

Hi @"bri_guy", thanks for bringing this to our attention. Could you attach a screenshot showing the context menu options you get when right clicking the file? This will help me to assist further!

Hi @"Graph Architects", thanks for bringing this to our attention. If you perform an advanced reinstallation, you can also select the location of the folder in the Advanced Settings portion of the installation. Make sure to choose the 'parent' folder that the Dropbox folder will be residing, for example if your old folder…

Hi @"David H.78", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Barettaski", I can see that you've recently submitted a ticket of your own. I've added your comments to it in order to prioritize and expedite matters on your behalf.

Hi @"mmwoakaus", thanks for messaging the Community. Currently, the messages for shared links can't be stored and brought back at a later date. We appreciate the feedback you've given about the sharing experience. We take all comments into consideration when improving our apps and service, and thank you for the information…

Thanks for the update, different networks have different plans and upload speeds. I'm glad to hear it seems to be uploading well. Keep me informed of any changes or successes!

No worries, glad you were able to upload your file. Enjoy your weekend!

Hi @"SkarPadyn", you can take a screenshot and then attach it to your next reply. Regarding the uploading, do you see an option that says 'Create or upload file'?

Hi @"cindibear64", are you connected to a stable, reliable and fast WiFi connection, or via cellular data? How large is the video you're trying to upload in terms of MB?