Jay Dropbox Community Moderator

Hi @"mapleforest", what authentication app are you trying to use now? Have you tried another method of verification instead, such as SMS?

Hi @"henklepz", I've merged you to this thread for users with similar questions.

Hi @"Rubydel", you can check your quota breakdown between private and shared folders on this page. You can also calculate the size of folders on your account by following these steps.

Hi @"SPZero", have you tried reinstalling the app using this link directly?

Thanks for the info, I'd recommend contacting the support team to look into this matter further.

Hi @"lane_RHL", you can ask them to create a file request so that you can upload files to their Dropbox account directly. A shared link to the folder will also allow you to view the files in that folder. 

Thanks for the info, I can see the ticket has been forwarded to the appropriate team. They'll be looking into this matter and will get back to you via email.

Hi @"Mika2", would it be possible to reach out to the email associated with your forum profile to investigate further?

Hi @"alitchfi", according to Finder, when you right click the Desktop and Documents folders, and then choose 'Get info', where is the exact location of these folders?

Hi @"brtmix", if you're still experiencing issues, feel free to contact the support team for them to investigate further on their end.

What is the ticket number you received so I can locate in on my end?

Thanks for the update, let us know if this occurs again in the future. Enjoy your week ahead!

Since you're on a paid plan, you should have had the option for live chat or email support. Do you have the ticket number you received from the automated email response from the chatbot?

Since the photo library needs to be moved, have you physically tried dragging the library to a folder outside of Dropbox?

Glad to have helped out, If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"Red Gerran", could you contact the support team when you get a chance to look into this matter further?

Yes, Dropbox doesn't know about the email's status on your end, so you could recreate the email, reset the Dropbox password for that account, login, and re-upgrade to whatever plan you have previously. Once you're certain that the team is back to normal, you can assign a new member to be the team admin, check they can…

Hi @"megc", thanks for bringing this to our attention. In general, only the team admin can contact the support team for phone support on Dropbox Business teams. Is the team admin's email part of a public email provider or part of a private domain? Is it not possible to recreate that email, even temporarily, in order to…

Hi @"BBarkalow", thanks for bringing this to our attention. Could you try using incognito/private browsing mode without any extensions running? This will help me to assist further!

Hi @"philosonista", thanks for bringing this to our attention. Are you uploading to the site directly, or by moving files into the folder on your machine when the Dropbox desktop application is installed? This will help me to assist further!

Hi @"Dr-PC", is it possible that you enabled selective sync for that folder to not appear on your machine? What OS are you running on your computer, and does the folder name have any invalid characters in it?

Hi @"Ruslan_Taghiyev", we appreciate the feedback about the sharing of Paper files. Currently, it isn't possible to prevent the default sharing of all your Paper documents. 

My apologies, that screenshot didn't load on my end until now. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Are you able to locate the Dropbox folder directly from the left navigation pane, and then access the files in the right hand pane?

Hi @"johnlink", thanks for messaging the Community! Is this a one-off download of the files to the external drive, or would it be a continuous syncing of files to that drive? This will help me to assist further!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @cccofre, if this is the case, I'd recommend getting in contact with the support team directly for them to assist you regarding this matter.

Do you have any extensions or built in features in the browser that could block cookies or scripts?

Thanks, @"vtay", I've resent my email to you, please let me know if you've received it.

No worries, glad to have helped out. If you need any further assistance in the future, please let me know. Enjoy your weekend!