Jay Dropbox Community Moderator

Thanks for the update, let me know if you experience this behavior again!

Is the site still experiencing issues for you now? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running.

Hi @"DiamondKesawn", thanks for bringing this to our attention. What are you viewing on this page, the Dropbox site in general, a shared link, or something else? This will help me to assist further!

It's possible that the app you're using is unable to view the team space via the Dropbox API they're using. I'd recommend getting in contact with the developers of the app for more assistance on this matter.

Hi @"MarelP", thanks for bringing this to our attention. Are you on the new Dropbox Business team structure using the team space? This will help me to assist further!

Could you try moving the Dropbox folder to another location entirely, let the move complete entirely, and then see what's left in the C:/Users/name/Dropbox location?

When you try and move the folder, could you try moving it to C:/Users/name/, as this will then create the Dropbox folder name itself?

Hi @"DaveK1955", @"adgorn", what is the current resolution of your computer?

Hi @"richant", thanks for bringing this to our attention. Did you use the default installation options for the app when installing it? This will help me to assist further!

Hi @"TimNor", thanks for bringing this to our attention. What version of the Dropbox desktop application are you currently running on it? Is the Dropbox folder located in the CloudStorage location? This will help me to assist further!

Hi @"rs1970", could you try rebooting your machine to see if this helps?

Syncing can take a lot of time, especially with 50k files. You can try changing the bandwidth settings in the app, however, aside from that, there isn't anything else that can be done to speed things up.

Hi @"toonafish3D", thanks for bringing this to our attention. It sounds like the Dropbox desktop application has updated to the newer version for Mac OS. There are some changes that occur with the new version of the app. Depending on the number of files, it can take time for the app to finish indexing the Dropbox folder.…

Hi @"TH9", if files aren't taking up quota on the main Dropbox page, you can try checking the backups page to see if any backups are using the quota. Incidentally, the previous post from my colleague was back in 2020, prior to the newer version of the backup feature.

As it sounds like the files weren't uploaded to the Dropbox site, then it wouldn't be possible to recover them, unfortunately. I'm sorry I can't be more helpful on this matter.

Glad to hear it, enjoy the rest of your week!

Hi @"AnnGordon", thanks for bringing this to our attention. Could you try checking your backups page to see if you have any currently active? This will help me to assist further!

In the first image you posted earlier in this thread, there doesn't seem to be any Dropbox logos at all. Which URL is this one pointing, the longer or shorter one you gave just now?

There isn't a specific program doing the playing, it would only be using the existing codecs used by the browser to render the audio.

Thanks for the update, and I'm glad to hear it's working now. If you need any further assistance in the future, please let me know!

Hi @"Jilena", clicking on the Basic option wouldn't do anything to your account, since you can still access your files as normal from the files page. No files would be deleted from the site, unless you deleted them from the computer or site directly. If your account is overquota while on a Basic plan, edits and new files…

Hi @"rtonrhythm", the file on the site would be no different to the file downloaded to the computer. There may be a little bit of audio compression in the audio itself in the preview, however, there isn't a way to edit the audio itself directly.

Hi @"crthrockmorton", if you locate the file in Explorer/Finder, when was the last modification date according to the properties of the file? Is this occurring for all your files, or only certain ones?

Hi @"denwahwoo", keep us updated with their version apps as well for us to assist further!

Hi @"mcnrodriguez", I've sent you an email, please could you reply to it as soon as possible!

No worries, we're glad to have helped out. Enjoy your week!

Is this the backup for the specific computer you're using at the moment, or for another computer using the backup?

Thanks for the info, I'll move this thread the API forum as they may be able to assist further.

Hi @"Kristojanis", could you clarify the issue exactly? Are you not able to access the folders locally? Do you get an error when trying to view them? Or, are you referring to accessing the backup specifically, while on local devices?

Hi @"drop_dev", thanks for messaging the Community! Is this image from the Dropbox site, mobile app, or via a third party app? This will help me to assist further!