Jay Dropbox Community Moderator

Glad to hear you were able to resolve this issue, please let me know if you have any further queries in the future. Enjoy the rest of your week!

Hi @"Biska", thanks for bringing this to our attention. It sounds like your files have been affected by ransomware on your computer. You can follow these steps to recover your previous version of the files. Keep me updated with any progress!

Hi @"Caro27", thanks for bringing this to our attention. How did you upgrade the original subscription, via the site directly or using the mobile app? What about he second subscription? This will help me to assist further!

Hi anonymous, thanks for bringing this to our attention. As you're aware, sharing account credentials is a breach of the terms of service, and can result in account termination. Regarding the shared links, what error are they getting specifically? This will help me to assist further.

Hi @"fedeboraxx", have you tried marking the entire Dropbox folder as available offline, or bulk selecting all the files in the root folder to mark them the same way?

Thanks for the info. Regarding the notification that the files were being accessed and downloaded, can you provide any more information on exactly what the messages said, and where? A screenshot of this would help greatly.

Did you recently upgrade to a different OS, or did the Dropbox desktop application upgrade?

Glad to hear it was resolved, let us know if you have any further queries in the future!

Hi @"Enrico62", thanks for bringing this to our attention. Just for clarification, could you confirm the exact steps you take when opening and editing the app on your mobile device? Are you opening the Dropbox mobile app, and then tapping the Excel file to open in Excel, or are you trying to use Excel first to open the…

Hi @"roxyk", what is the current version of the Dropbox desktop application that you're running on your machine?

Hi @"doss", it depends on how the app you're using saves files. It could simply overwrite the existing file, thus preserving the link, or it could delete the original and save the new version, deleting the shared link. Upload the file directly to the site would overwrite it automatically and preserve the shared link.

Hi @"Deek", could you attach a screenshot showing Dropbox in Finder, while hiding any personal info, to fully understand what is occurring. Regarding AirDrop, is it possible that you've enabled the Dropbox Backup feature? The last section of this article might help out.

HI @"DropBozizzle", we appreciate the feedback on this matter on how to improve the Dropbox experience on the new Mac OS. We've noted your comments and take all feedback into consideration.

Thanks for the log, could you try the steps in this thread to resolve the issue on your device?

Hi @"Racquels", thanks for bringing this to our attention. Could you clarify how SMS messages are being backed up onto your device? Is this via a third party app? This will help me to assist further!

Hi @"FunwickC", thanks for bringing this to our attention. In order to make sure this is the case, do you get an error message when the app loads? Does it give you an error log via a blue link? If so, copying and pasting this info here will help me to assist further!

Hi @"alexanderwolfnyc", thanks for bringing this to our attention. Are the files and folders marked as available offline, or online-only, when you trying to make changes or delete files? This will help me to assist further!

Thanks for the image, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"rastro2", could you confirm the version of the Dropbox desktop application, and where your Dropbox folder is currently located?

HI @"irenesf", aside from using Terminal command, it wouldn't be possible to prevent files from automatically syncing to the Dropbox site. Regarding the shortcut, what exactly are you trying to achieve? Is this to access certain folders in Dropbox quickly via the desktop?

That sounds like good news. Just so you're aware, deleting files from the recycle bin/deleted files folder doesn't really affect the Dropbox account, since the space has already been freed up. However, it's good news that progress is being made on your account. If you need any further assistance, please let me know!

Hi @"rotello", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Thanks for the info, as the backup feature isn't detecting the drive correctly, I'd recommend contacting the support team for them to investigate this in more detail.

The external drive backup feature syncs files once every hour, after the drive is connected and sync. Did the drive sync correctly when it was connected?

Hi @"lahaina22", do you have any VPNs on your machine, as in my previous reply?

Hi @"GaleAbraham", the blue icon means the file is still trying to sync, and hasn't yet completed. As you mentioned you're using Windows 7, have you fully upgraded that OS, including all the Windows security upgrades?

Hi @"Lisa sinclair", could you try contacting the Dropbox Sign support directly using this link with your queries? They would be better placed to look into this matter further.

Could you try quitting the Dropbox desktop application and then deleting the folder in Explorer?

Hi @"roxyk", thanks for the info, I'd recommend contacting the support team directly for further assistance on their end.

Hi @"Graeme501", thanks for bringing this to our attention. Do you see any files related to Dropbox on the external drive in the root folder? Could you try unplugging and replugging the device, wait for it to be detected by the machine, and then open the Dropbox Backup settings? Keep me updated with any progress!