Jay Dropbox Community Moderator

Hi @"xleong91", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to enter an email…

There isn't a specific reason why this could've occurred to this file. Since you saw the version history, were there any edits made to the file that could've corrupted it at some point?

Hi @"Kevin Elstorp", thanks for bringing this to our attention. If the files were only deleted yesterday, and they weren't permanently deleted from the site, you can recover them, without having to upgrade, from this page. If you need any further assistance, please let me know!

Hi @"mblatz01", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then rebooting your device entirely? This will help me to assist further!

Hi @"KateRobert", thanks for bringing this to our attention. Could you confirm where your Dropbox folder is currently located on your machine? This will help me to assist further!

Hi @"hakkiocal", thanks for bringing this to our attention. It looks like you're running Mac OS 10.12, which is no longer supported for the Dropbox desktop application. In order to continue using the app, you'll need to upgrade the OS to a newer version. If you have any further queries, feel free to message back.

What happens if you attempt to delete the backup from the site directly?

Colons would never be used via camera uploads, as it is well-known that Windows cannot handle : and | symbols, along with others for many years. The files would always be renamed in the same format using dashes and dots.

Hi @"jdaisyd", just to clarify, are you trying delete the backup, or disable the computer backup entirely?

@"Rich" is correct, since the camera upload feature wouldn't keep any colons in the filenames, and since only Apple devices can read them, most likely the images were imported manually into Dropbox from a Mac or iPhone. The naming convention would be a workaround, however, you might lose the similar naming format for the…

Thanks for the feedback, the first option is already available in the Dropbox desktop application during installation, and afterwards when the app is running. For the other two features, feel free to suggest them on the Ideas page.

Hi @"mike2567", we appreciate the feedback on this matter. In general, if you have private files on your Dropbox account, and someone has access to a device of yours, then they can access anything on your account. Even with selective sync, if people know where to look, they can easily re-enable those folders to sync again.…

Did you use the camera upload feature, or did you upload images manually to the Dropbox site around the time of the change? Regarding renaming the files, you'll need to find a program or service to rename them in bulk from your Mac device.

Hi @"carlosp", are you certain that they sent the email to the correct address? Does the shared folder not appear on this page on your account?

Hi @"umi1", this could mean that too many attempts have been made to create an account with that email address or from the same location. 

There isn't really a way to do so, since modification dates are always visible on the Dropbox site. 

Hi @"XLRotor", thanks for messaging the Community! This is a limitation on Windows systems, as they don't support certain symbols in file or folder names. You'll need to change these files to remove the colon symbol to another supported character. If you have any further queries, feel free to message back.

Okay, so this should be a shared link that they can access. Currently, the shared links would allow you to view the modification date of the file, meaning if it was newly uploaded or changed, they would see this date on the site. It isn't possible to change or hide this date.

Hi @"Mediterranean Arts", thanks for bringing this to our attention. Did you create a shared link to a folder, or a shared folder that is added to an account? This will help me to assist further!

Hi @"cloudres", thanks for bringing this to our attention. How small is the image exactly, in terms of resolution and file size? This will help me to assist further!

Hi @"mbk34", during the installation process of the Dropbox desktop application, there should be an option for advanced settings, and this allows you to have the Dropbox folder in another location.

The Mail app specifically puts images into the body of the email, meaning it won't make them attachments. Currently, there isn't a method to allow files in the body of an email to be added to your account.

Yes, if images are pasted into an email, they aren't attached, so they're in the body of the email itself. This prevents them from being added to your account.

Hi @"Looking4File", thanks for bringing this to our attention. In general, deleting files would free up space on your machine once the deletions have synced to the site. Could you confirm how much quota is being used up on this page? This will help me to assist further!

Images should be allowed to be added via email. Are you certain that the images are attachments, and not images pasted in the body of the email?

Hi @"kdm", thanks for bringing this to our attention. Are you using a specific program to email the files? Are they saved as an attachment? Are you using the Mac OS or iOS Mail app? This will help me to assist further!

Could you try completing the get started steps on your account to see if this helps?

Hi @"ABC_999", could you try the steps in this thread to see if you can find the Dropbox icon? 

There isn't a method to do as you're asking. Are you certain that the original folder was fully copied into the Dropbox folder to begin with? Are there certain files or folders that have invalid characters that can't be read by Windows machines?

Hi @"Robert C.91", in order to understand what prompts you're seeing when you right click the folders on your machine, could you attach a screenshot showing this, as there should be more options available?