Jay Dropbox Community Moderator

No worries, glad to have helped out!

If they shared a link to the folder, then you can access it without a Dropbox account and download and view files whenever needed. However, there is a bandwidth limit depending on their account for shared links.

Even if they add the files to the shared folder, you won't see any changes since the new files won't sync into the shared folder on your account, as you're already overquota.

While we can't recommend any troubleshooting for other non-Dropbox apps, a normal step would be to uninstall the other app, reboot and then reinstall as a first step. If the issue persists, then there may be an option to contact their support team from within the app.

Hi @"JEPEDEWE", thanks for bringing this to our attention. It sounds like you're referring to a shared folder. If you're seeing it on the site, but not on your computer, either the folder itself has a special character that your OS cannot read, or you've disabled it using selective sync. Could you check both of these and…

Hi @"mikewill", thanks for bringing this to our attention. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Did you disable the computer backup from Dropbox before you uninstalled the app? This will help me to assist further!

Marking files as available offline means that they would download to your machine, and would stay there. As it sounds like you're on the newer version of the Mac OS Dropbox desktop application, this is a feature in order to free up space when the drive is low on space.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the Dropbox app, rebooting the device, and re-installing it to see if this helps?

Hi @"Jan MT", thanks for messaging the Community. If your account is overquota, then the files in the shared folder won't sync to the site, meaning you won't have the full 10 GB of data in that folder to download. Are you able to see the files in the folder already? This will help me to assist further!

Hi @"OliverHL", thanks for bringing this to our attention. Are you on a Windows or Mac OS device? Have you tried marking the entire Dropbox folder as available offline? This will help me to assist further!

Hi @"mike_7891", thanks for contacting us. It sounds like you want to get a list of files in shared folders. Currently, there isn't a method to do so on the Dropbox site directly. If you have any further queries, feel free to message back.

Hi @"wa4ywm" , thanks for bringing this to our attention. Just for clarification are you sharing a link to a folder, or are you sharing a folder directly to their account? This will help me to assist further!

Hi @"Ryabro6", thanks for bringing this to our attention. This sounds like there might've been a change with the Outlook app which is affecting the connection to Dropbox. Have you tried contacting the developers for further assistance on this matter? This will help me to assist further!

Hi @"raymond chang", thanks for messaging the Community. Currently, there isn't a feature to export the list of your files and folders on your account. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

At this time, there isn't a way to track the amount of traffic on your account, or which shared links could be causing the ban.

To host files means you want the photos to exist on your account, and others to access the content on your account via shared links or folders. 

HI @"Russel Driscoll", I can see you're still in communication with the support agent via email. I'd recommend continuing with them as they can provide more account specific assistance if required.

Thanks for the info. If the issue is still persisting, could you contact the support team directly for further assistance on this matter?

Hi @"DouglasInNewark", this would be generally the amount of RAM and processes that Dropbox would use when running. Could you clarify what OS you're currently running on your device?

Hi @"sgw1", thanks for bringing this to our attention. Currently, it isn't possible to reactivate shared links immediately after their deactivation. For the first ban, it would take a full 24 hours before the links work again. For each subsequent ban, then the expiry of the ban would grow exponentially. If you have any…

Thanks for the info, could you contact the support team for them to look into this in more detail?

Hi @"rr12", currently, this feature isn't available on the Dropbox site. You can try suggesting this idea using the link in my previous post.

Thanks, could you try contacting the support team for them to investigate this matter in more detail?

Thanks for the info on this matter. I'd recommend contacting the support team directly for further assistance to investigate further.

Hi @"vavelar", could you try contacting the support team directly for them to investigate this in more detail?

Hi @"hilje", can you try these steps to remove your access to the shared folder?

The Dropbox desktop application creates the folder in Explorer. You can't install the app without having it do so. If you want to remove the folder, you need to uninstall the Dropbox desktop application completely. To use Dropbox from then on, you'll need to use the Dropbox site, or the Dropbox for S Mode app.

Hi @"ScreamUser1", thanks for the info. The steps to calculate the folder size are available in this article as well, if you need further assistance.

Hi @"ashleywchism", have you tried using another browser when uploading files to see if the issue occurs again? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"tooontime", as to why the issue is occurring now, we couldn't say for sure. I'm glad to hear, however, that @"Hannah" was able to help assist you on this matter.