Jay Dropbox Community Moderator

Hi @"Keith Given", it isn't recommended to have your Dropbox folder located on a central location for all your user accounts on your machine, since this would result in permission issues, syncing performance, and potential file deletion. You can choose to have the folder somewhere easier (like D:\Dropbox) for the current…

As it sounds like you don't have access to your Dropbox Passwords account any more on any of your devices, this would mean that it wouldn't be possible to log back into your account without your recovery words. I'm sorry I can't be more helpful on this matter.

Hi @"julien-lapointe", we appreciate the feedback on this matter. We take all comments into consider when improving our services.

Hi @"Pheng", could you attach a screenshot showing the error you're getting, while hiding any personal info?

Hi @"meganh32", thanks for bringing this to our attention. The difference between the apps is that the mobile app is primary used to preview files on the site, so it's actively downloading the thumbnails to let you preview the files in full when you tap them, and the full file is then downloaded. Regarding the desktop, are…

Hi @"Jim R.23", thanks for bringing this to our attention. Are you able to see the older backup on the backups page when clicking 'Show deleted backups', or when clicking this direct link? Keep me updated with any progress!

Hi @"skadri", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? This will remove your current offline files, so you'd need to re-enable them again…

Hi @"stevanmacgregor", thanks for bringing this to our attention. The Dropbox Backup feature currently only works for desktop devices. Just for clarifications, are you referring to the backup of three folders on your machine, and not for an entire hard drive? This will help me to assist further!

Hi @"MrsP208", thanks for bringing this to our attention. Are you able to upload those missing images manually via the Dropbox mobile app into your account? Are any of these photos Live Photos if you're using an iOS device? This will help me to assist further!

Hi @"DropPossum", I've merged you to this thread which has similar questions regarding your query.

What about when you click 'show deleted backups', are any visible on that page?

Hi @"andry88", the phone might not have the latest information. Are you certain that it's logged into the same account as the one on the site?

Hi @"intelcorei7gaming", thanks for bringing this to our attention. Are you running Windows 7 with SP1 installed on it? Could you try reinstalling the app, without uninstalling it first, using this link? This will help me to assist further!

Could you check to see if there's a backup here, for PC devices, or here for Mac OS devices?

Hi @"EmmaL1", thanks for messaging the Community! Shared links remain valid indefinitely, provided you don't delete the link itself, or delete the files or folders that the link is referring to on your account. If you have any further queries, feel free to message back.

Hi @"elroy690", as it seems that the Dropbox desktop application doesn't detect this to be the same location, we can only recommend to allow the app to continue syncing the files down to your machine in the new location. 

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team for further assistance from the team.

Hi @"ramennoodles". it's possible that MAMP doesn't support the new location, so I'd recommend contacting them for further support on this matter. 

Hi @"Noi_Sela", thanks for bringing this to our attention. This is possible by having that user create a file request. You'll then be able to add files directly to their Dropbox account without taking up quota on your own account. If you have any further queries, feel free to message back.

Hi @"RaccoonLabs", thanks for bringing this to our attention. Are you able to use the commands to start syncing without installing the script, as stated on this page? This will help me to assist further!

Hi @"Jutjut", thanks for bringing this to our attention. What mobile device and OS version are you using, and what version of the Dropbox mobile app are you running currently? This will help me to assist further!

What is the file type for those recipes? What is the file extension at the end of the documents?

Could you attach a screenshot showing the exact message and prompt you're getting, while hiding any personal info?

Hi @"mehditk1231", thanks for bringing this to our attention. If you're not able to login to Dropbox Passwords with your details, have you tried using your recovery words? Do you have any other devices already logged into your Passwords account? This will help me to assist further!

At the moment, with Plus plans the only option would be to add it to your VAT ID to your invoices with these steps and then try to reclaim via your tax authorities.

Could you confirm the version of the Dropbox desktop application you're running? You can see this by hovering over the icon in the menu bar.

Hi @"Woodthorpe", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? It would be under a new ticket number.

Hi @"todt", just for clarification, when you are sending a copy, is this inside the Dropbox app, or the Adobe app. Is this when the conflict is created on the Dropbox end? Have you already contacted Adobe regarding this behavior?

Could you attach a screenshot showing the options you get when accessing that link from an incognito/private browsing window, since you shouldn't have to go through chatbox?

I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there you should be able to contact support. Make sure to enter an email address you can…