Jay Dropbox Community Moderator

Could you attach a screenshot showing the error message you mentioned when creating the link? Could you also confirm the current version of the Dropbox desktop application by hovering over the icon in the system tray?

Hi @"philipjhunt", in the Preferences in the Dropbox desktop application, on the Backups tab, there should be a checkbox for external drive backups. This is before you click the option to manage backups. Is the checkbox ticked or empty?

HI @"SubbaV", this means you can delete it from the site, as it isn't linked. This would free up the space on your account.

Hi @"honeycombk2000", how large is the Excel file? Is it greater than 40 MB in total?

Hi @"Casey4", could you try going onto the Account tab in the preferences window, and while holding the Option/Alt key, click 'Reset OS Folders' and let us know how it goes?

Thanks for the clarification. Currently, the automation feature will only allow files in that folder to be renamed. Any files in subfolders will not be renamed automatically, so you'd need to create an automation on that subfolder specifically, though you can't select the parent folder of the subfolder in the options.

Hi @"lmecchi", you can contact the support team directly for them to investigate this matter in more detail on their end.

Are the private files not visible on the normal Dropbox site? Is it possible that the Dropbox Backup feature has been enabled, and those backups are taking up space on the account?

Hi @"geob", you can contact the Dropbox Sign team regarding your refund request using this link. The team there will be able to assist further.

Hi @"ambern1023", it depends on how the formulas were created originally, and what type they are. In Microsoft Excel, you can create links in a workbook to another workbook or file on your computer using a formula that references an external location. When this link is created, it points to a location on your own hard…

Hi @"cevenhuis", if the status isn't showing as completed, then they haven't finished all the steps needed to activate the referral on their end. 

Hi @"RonL", when you hover over the Dropbox icon in the menu bar, what is the current status and version number of the app? If you add a file to the Dropbox site directly, does it sync down to your machine?

Hi @"dtivel", if you're getting this message, it could mean that there is a Dropbox account under that email address, and one that isn't on your team, hence the request to invite them to the team.

Hi @"Brian1231", shared files are those in shared folders on your account. Any other files that aren't in shared folders would be considered standard, or private, files.

Hi @"TurquoiseWoman", could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

Hi @"trezaveliimgmt", it depends on what type of content the seller made and the restrictions involved. Bear in mind that the Dropbox Shop will end on July 7th, so if you're not getting the content you need, you might need to ask the seller to send you the files another way.

Hi @"mrdry", thanks for messaging the Community. It is possible to do this with the automation feature, using the 'Set a rule that renames files' and then 'Parent folder' for the renaming rule. You can place it before or after the file name. If you have any further queries, feel free to message back.

Hi @"bnoize", thanks for bringing this to our attention. Have you enabled the computer backup or external drive backup feature on your account by any chance? This will help me to assist further!

Since it sounds like you're on Windows, click the Start button and then look for Dropbox in the left, and run the app.

Following the previous suggestions in the thread, the other user permanently deleted the file and then re-uploaded the file to the site. Are you using any desktop app at all in this instance?

No, I'd like you to quit the app from the system tray/menu bar, and then reboot it, to see if this helps.

Hi @"erichurtrez", could you try quitting the Dropbox desktop application and then make any changes, moves or so on in the Dropbox folder to see if the behavior continues?

No worries, glad to have helped out. Enjoy your weekend!

Hi @"JoolzM", could you try deleting the file permanently on the site and see if the re-uploaded version has the same preview on the site?

Hi @"sspaeth", is this a company-managed device? Have you installed the Dropbox desktop application with admin rights?

Hi @"RoxanneRB", if there is a blue syncing symbol, then it means it is still in the process of syncing, and hasn't completed yet. Could you try quitting the Dropbox desktop application completely and then restarting it?

If the restore option isn't there, then it means it wouldn't be possible to recover the files, even from our end, unfortunately. I'm sorry I can't be more helpful on this matter.

Following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. There are some things you can check to ensure that the migration and the re-sync is still progressing and not stuck. * Click the Dropbox icon…

Hi @"danielarce", these are old instructions specifically for Windows devices due to how permissions work on those devices. Could you clarify what issue you're experiencing on your Mac device?

Were the files in a shared folder between the two accounts? Do you see any changes on the events page?