Jay Dropbox Community Moderator

Hi @"SteveBraff", could you clarify exactly what hyperlink you were using, and how it opened in Finder on your Mac?

Hi @"AN2023", thanks for bringing this to our attention. Could you clarify what you mean by your login credentials? Are you referring to user logins on a Dropbox Business team, or the actual login information for your account? This will help me to assist further!

Thanks for the info, currently, it isn't possible to specify which folder you want to upload from, as the mobile app detects all images on your device. As a workaround, you could try uploading via the Android file file system by choosing the images you want, and then using the send/share button on your OS choose the option…

Thanks for the image, could you check if there are any notifications in the bell icon? Could you also check that there aren't any shared files on this page?

Hi @"yhakim716", could you try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely? to see if this helps?

HI @"persprof", I can see that the file is located in the Dropbox cache folder, which isn't meant to be the place to open, edit or save files. Most likely, you're trying to edit a cache copy, hence all the permission issues. Could you try locating the real file in your Dropbox folder and try editing it from there instead?

Hi @"Franb1", has the behavior changed from you used to have in the Android app? Were you able to previously select which albums on your phone you wanted to upload from?

Hi @"sgvenega", thanks for bringing this to our attention. Just for clarification, is this payment on your current account? Are you able to see any transactions on this page? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

In order to understand what you're seeing on your end, could you attach a screenshot from the mobile app, while hiding any personal info, of the upload options?

How many files do you have on your account? Have you recently upgraded to a newer version of the Dropbox desktop application?

Hi @"hudsontw3141", that's correct, you'd need to upgrade to a paid plan to be able to add the shared folder to your account. You can instead ask them to create a shared link to the folder in order for you to view the files on the site, without adding to any account.

Hi @"Aloha1", since you mentioned the Documents folder, it sounds like you enabled the computer backup feature. Could you try disabling it using these steps to help free up the space on your Dropbox account?

Hi @"korall", how long has the Dropbox desktop application been indexing files for?

Hi @"fcaco", there shouldn't have been a number to call, unless you were the team admin of a Dropbox Business team. After adding that email, could you try checking your spam folder as well to see if the email went there?

Hi @"tonyr2023", thanks for bringing this to our attention. Could you attach a screenshot showing what you're seeing on the mobile device, while hiding any personal info? This will help me to assist further!

It's likely this was related to our earlier download issue on the Dropbox site and services. Are you experiencing any further issues currently?

Could you try using raw=1 for the shared link to see if this helps for that site?

Hi @"Dave1234441", thanks for bringing this to our attention. Is this the first time you're trying to upload photos from your phone to Dropbox? If you enable the automatic camera upload feature, the images and videos would upload into a folder called Camera Uploads on your account. If you have any further queries, feel…

Hi @"Franb1", we appreciate your comments about uploading files in the mobile app. We take all feedback into consideration when improving the service.

What is the specific error that you're getting, or that the site is reporting?

Just for clarification, is this only occurring on the Android TV, or it is also on the normal site when downloading an opening files?

Hi @"hsiktas", thanks for bringing this to our attention. We appreciate this report and have forwarded it to the appropriate team. If you have any further queries, feel free to message back.

Hi @"Alex_evst", thanks for bringing this to our attention. What error are you getting when the link is displayed on that site? Does the link work normally when you access it directly via the site? This will help me to assist further!

Hi @"TommyZW", thanks for bringing this to our attention. Are you viewing these images on the Dropbox site or in the mobile app? This will help me to assist further!

Hi @"GrahamP", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in…

Hi @"Alexeyborisowich", thanks for bringing this to our attention. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me updated with any progress! --- Привет,…

Hi @"MikePDX", thanks for bringing this to our attention. What type of file are you trying to download? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me…

Most likely there's a setting in Safari regarding the rendering of videos which is causing this issue. I'd recommend looking into this matter in more detail with Apple directly, or their support page for which setting could be causing this.

Hi @"Susan D.11", thanks for bringing this to our attention. Just for clarification, when the folder went to the limited access, it disabled all access to those members currently invited to the folder, is that correct? This will help me to assist further!

Hi @"SHJAIA", this seems like it could be a codec issue with the browser viewing the video. As the video works when downloaded, this would indicate that the browser can't play the video. Does it work when using another browser entirely to see if this helps?