Jay Dropbox Community Moderator

Could you try marking the whole folder itself as Available offline in order to get the files downloaded?

Hi @"rofilmmedia", you can see this when hovering over the Dropbox icon in the system tray. Also, in the preferences of the app, the version number would appear at the bottom.

No worries, glad to hear you were able to resolve the issue. If you need any further assistance in the future, please let me know! Enjoy your weekend!

There should be a camera icon in the reply box. If not, you can copy your screenshot and paste it into your reply. In the meantime, what version of iOS and the Dropbox mobile app are you running currently?

Is there definitely no version history to revert to, in order to see if any comments would return?

Hi @chrisgal, thanks for bringing this to our attention. Could you attach a screenshot showing this information? This will help me to assist further!

Hi @"jbrad11", I've sent you an email, please could you reply to it as soon as possible!

Hi @"Malayvanh", are you trying to earn free quota on your account, or to delete files to free up space?

Hi @"sdelittle", were you able to see the invite for the shared folder on your account from this page?

Are you using Dropbox Replay to track each version of your video, or is this a normal video in your Dropbox account?

Could you try testing this with another new test Excel file, just to see if the Badge opens up on its own? In the desktop preferences, is it set to always show, or only when others are present?

Hi @"giulialatini", if the account has been inactive for over 12 months, then it would've been deactivated by Dropbox. This means it wouldn't be possible to recover the files within the account. I'm sorry I can't be more helpful on this matter.

Hi @"jakub_t", thanks for the update. It's best to leave this thread here in case others might find the information helpful. Just for clarification, when you said the browser upscaled it, what browser setting was it exactly which caused this behavior?

Is this occurring on any Excel file you're using? Is it only in this shared folder? What about other Office files, like Word documents, does the Badge appear there? What OS version and Office version are you running currently?

Is the Dropbox desktop application have the syncing paused, or is it quit entirely? Is the Excel file and xls or xlsx file? Is it disabled in the preferences of the desktop app?

Are you seeing the badge next to your documents when you edit them in Excel? Are the other users editing the file from Excel on the machine, or via the Dropbox site?

Hi @"ksl0588", thanks for bringing this to our attention. Are you referring to the Dropbox Badge that appears on Microsoft Office documents? What type of file are you trying to edit? This will help me to assist further!

Thanks for the info, for any API queries, It needs to be in the appropriate forum, so I'll move this post there.

Hi @"Goldmine", thanks for bringing this to our attention. You can navigate to a folder on the site, and then when you search, it will be limited to that folder. If you have any further queries, feel free to message back.

Hi @"sscnz", thanks for bringing this to our attention. Is it possible that the creator of the comments deleted them on the video? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it as soon as possible!

You can access your Dropbox Backup from this page, and then download files to your computer to then attach to an email. When you click the All Files on the left, on the right column, you can click the column titles themselves to sort by alphabetical order, or modification date and 'who can access'

Hi @"GaleAbraham", thanks for messaging the Community. Are you referring to downloading a file from the Dropbox Backup page, or something else? This will help me to assist further!

Since you've mentioned that other apps experience the same issue, this would be related to the device itself, since the Dropbox site doesn't amend your files in any way. If the file previews normally on the site, on a desktop machine, and other devices, then it means there might be an issue on your device.

By default, the Dropbox folder, when the app is running, would have a Dropbox icon on there. Could you attach the screenshot of the Get Info page for that folder? 

Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

If it's a video, there could be a codec issue on your device preventing it from rendering correctly. Have you tried a different video player? You can take a screenshot and then paste it into the thread, or by clicking the camera icon to upload the image.

You can check the breakdown of your quota from this page. Removing shared folders would immediately free up the quota. Aside from shared folders, you could also have a Dropbox Backup enabled, which also takes up quota on your account.

No worries, glad to have helped out. Enjoy the rest of your week!

Thanks for the image, it doesn't seem to be an official Dropbox folder, since it doesn't have the Dropbox logo on it. If you click the Dropbox folder, does it take you directly to the folder with the synced files? Is this an alias folder you created? If you right click it and then Get Info, could you attach a screenshot…