Jay Dropbox Community Moderator

Could you attach a screenshot showing the camera upload options in the Android mobile app?

Hi @"dan231", thanks for your message. Do you have the Dropbox desktop application installed on your machine, or are you accessing your files from the site only? This will help me to assist further!

Hi @"camsul", as your Dropbox folder is now in the CloudStorage location, the other Dropbox folder, which looks like an alias to that location, is only a shortcut. If you wish, you can delete that shortcut, so that only the CloudStorage folder remains in Finder.

Hi @"Katya Malakhova", currently it's only possible to use an invoice for Dropbox Business teams. Could you confirm what plan you're on according to this page?

Hi @"hopinvaca", thanks for bringing this to our attention. What is your current location when you activated the promotion? Did you activate it immediately, or did you install the Dropbox desktop application from the Dropbox site first? This will help me to assist further!

Hi @"sgosnell", thanks for bringing this to our attention. Could you clarify exactly what you're experiencing? What version of Debian are you running? This will help me to assist further!

Hi @"Ks113", what happens if you attempt to move files from the Dropbox folder in Explorer/Finder to another location on your computer? There shouldn't be any prompts regarding an upgrade which would prevent this move.

Hi @"xxplosiv88", thanks for messaging the Community. Are you referring to the desktop version of the camera upload feature, or another feature? This will help me to assist further!

Could you clarify how you were exporting the file to convert it to PDF?

Hi @"TaliaG", thanks for bringing this to our attention. Is it not possible to recreate the email address, or regain access to the email in order to access the Dropbox account again? This will help me to assist further.

Thanks for the info, in order to look into this matter in more detail, I'd recommend contacting the support team directly as they should be able to assist further.

Hi @"Amy_S", thanks for bringing this to our attention. What device are you currently using to try to export the files? What version of the OS and the Dropbox app are you running? This will help me to assist further!

Hi @"Graeme T.1", could you try clearing the cache folder on your machine to see if this helps?

Hi @Andyjenk2, which option are you choosing to upload files manually? There should be two options, one for photos and video, and one to create or upload file?

HI @"enelson27", what device and OS are you currently running, in order to assist further?

Hi @"JADAstudio", thanks for bringing this to our attention. Could you attach a screenshot of the original document, while blurring all the text on it to see exactly what you're describing? This will help me to assist further!

Thanks for the info, if the app is definitely not installed, then try downloading the offline installer (choose the appropriate version for your computer) and let me know how it goes.

One more thing to check, if you click the My PC (DESKTOP) from this image of yours, not the Dropbox site, what options do you get?

Hi @"Kapriss", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? Keep me updated with any progress!

This option is available for Dropbox Business teams, as shared links can be restricted to team members only. You can also have passwords on shared links depending on your current plan.

Could you try checking the deleted backups page and try permanently deleting it?

Hi @"Aloha1", if you delete the backup from the site, it should disable the backup on your computer as well, and free up the quota on the site.

Thanks for the info. I'm not sure what to suggest, since what you're describing isn't possible regardless, since the URL would point to an online file, not a local one. I'm sorry I can't be more helpful on this matter.

Technically, you shouldn't be sharing the password to your own Dropbox account, as this is a violation of the terms of service, and can result in account termination. Shared links are visible by everyone who has the link. It isn't possible to restrict it to your own account, since when you login with your account, the link…

Hi @"JimC1", thanks for bringing this to our attention. The message to delete files from everywhere means on all syncing devices from their Dropbox folders. You can also move it out of the Dropbox folder onto a normal folder on your computer to stop the upload. If you have any further queries, feel free to message back.

Could you clarify exactly how you 'open' the file? Are you going into Recents in Finder, and you opening it directly from the Dropbox folder, or by opening Word and navigating to the file?

Good news, please let me know if you experience this issue in the future!

No worries, I'm glad to see that you're not seeing this message any longer!

No worries, glad to have helped out a little!

Hi @"Learymb", what plan are you currently on according to this page?