Jay Dropbox Community Moderator

Hi @"carlosp", are you certain that they sent the email to the correct address? Does the shared folder not appear on this page on your account?

Hi @"umi1", this could mean that too many attempts have been made to create an account with that email address or from the same location. 

There isn't really a way to do so, since modification dates are always visible on the Dropbox site. 

Hi @"XLRotor", thanks for messaging the Community! This is a limitation on Windows systems, as they don't support certain symbols in file or folder names. You'll need to change these files to remove the colon symbol to another supported character. If you have any further queries, feel free to message back.

Okay, so this should be a shared link that they can access. Currently, the shared links would allow you to view the modification date of the file, meaning if it was newly uploaded or changed, they would see this date on the site. It isn't possible to change or hide this date.

Hi @"Mediterranean Arts", thanks for bringing this to our attention. Did you create a shared link to a folder, or a shared folder that is added to an account? This will help me to assist further!

Hi @"cloudres", thanks for bringing this to our attention. How small is the image exactly, in terms of resolution and file size? This will help me to assist further!

Hi @"mbk34", during the installation process of the Dropbox desktop application, there should be an option for advanced settings, and this allows you to have the Dropbox folder in another location.

The Mail app specifically puts images into the body of the email, meaning it won't make them attachments. Currently, there isn't a method to allow files in the body of an email to be added to your account.

Yes, if images are pasted into an email, they aren't attached, so they're in the body of the email itself. This prevents them from being added to your account.

Hi @"Looking4File", thanks for bringing this to our attention. In general, deleting files would free up space on your machine once the deletions have synced to the site. Could you confirm how much quota is being used up on this page? This will help me to assist further!

Images should be allowed to be added via email. Are you certain that the images are attachments, and not images pasted in the body of the email?

Hi @"kdm", thanks for bringing this to our attention. Are you using a specific program to email the files? Are they saved as an attachment? Are you using the Mac OS or iOS Mail app? This will help me to assist further!

Could you try completing the get started steps on your account to see if this helps?

Hi @"ABC_999", could you try the steps in this thread to see if you can find the Dropbox icon? 

There isn't a method to do as you're asking. Are you certain that the original folder was fully copied into the Dropbox folder to begin with? Are there certain files or folders that have invalid characters that can't be read by Windows machines?

Hi @"Robert C.91", in order to understand what prompts you're seeing when you right click the folders on your machine, could you attach a screenshot showing this, as there should be more options available?

If the Dropbox folder is in the CloudStorage location in Locations, when it should be visible. Could you attach a screenshot showing what you're seeing in Finder?

Hi @"pannonica", you can use the file request link for multiple files, and for uploading entire folders. You can use the same link multiple times as well. It isn't possible to overwrite files using a file request, so if there is a revision to a file needed, they submit the file again, and it'll have a slightly different…

Hi @"Notwen01", thanks for bringing this to our attention. Are you certain that the folder is fully uploaded to the site? Are any files marked as online-only, which means they'd take up less space on your machine? This will help me to assist further!

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?

Thanks for the info. This should be expected behavior, since you are copying the files from Google Drive into your Dropbox account, and not mirroring them. 

Are you certain that the Word and Excel apps are running normally? Currently the minimum requirement for them is Android 9 or above.

No worries, I'm glad to hear that the link is working again.

Do you have the Word and Excel apps installed on your mobile device, which are required in order to edit those files?

Hi @"ChuckRoast", thanks for bringing this to our attention. I'm glad you were able resolve the Google Drive matter of uploading files in your Dropbox folder. The Apps folder is for certain applications to save data from their services onto Dropbox. Some require full access to your account, while others only remain in the…

Hi @"sarahlauden", thanks for messaging the Community. Could you clarify what you're referring to regarding making a copy of the file on Google Drive? Any other info or screenshots would be helpful!

Hi @"hmafooz", thanks for bringing this to our attention. Could you confirm the exact version of Android OS and the Dropbox mobile app on your device? This will help me to assist further!

Hi @"stephenbigcuddles", thanks for bringing this to our attention. In order to understand what you're seeing, could you attach a screenshot showing this error? What types of files are you trying to open? What version of Android OS and the Dropbox mobile app are you running? This will help me to assist further!

Hi @"Dropbloke", thanks for bringing this to our attention. Could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar? This will help me to assist further!