Jay Dropbox Community Moderator

Hi @"vavelar", could you try contacting the support team directly for them to investigate this in more detail?

Hi @"hilje", can you try these steps to remove your access to the shared folder?

The Dropbox desktop application creates the folder in Explorer. You can't install the app without having it do so. If you want to remove the folder, you need to uninstall the Dropbox desktop application completely. To use Dropbox from then on, you'll need to use the Dropbox site, or the Dropbox for S Mode app.

Hi @"ScreamUser1", thanks for the info. The steps to calculate the folder size are available in this article as well, if you need further assistance.

Hi @"ashleywchism", have you tried using another browser when uploading files to see if the issue occurs again? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"tooontime", as to why the issue is occurring now, we couldn't say for sure. I'm glad to hear, however, that @"Hannah" was able to help assist you on this matter.

Hi @"Matt Busfield", what OS are you currently running on your device?

Have you already uninstalled the Dropbox desktop application using these steps?

Yes, as you've already chosen to retry all the uploads, it can't be cancelled to then only find the failed uploads to retry those ones.

Hi @"omairsakhan", thanks for messaging the Community. Just for clarification, do you want them to attach it to the template directly, or to the document you send them to sign? This will help me to assist further!

Hi @"ijensen8", thanks for contacting us! Just for clarification, do you want to remove the Dropbox icon in Explorer entirely? Does this mean you want to uninstall the Dropbox desktop application? This will help me to assist further!

That's correct, retrying a single file would re-upload that file, even if it was successful. 

Hi @"Tejas", thanks for messaging the Community. The Retry all option re-uploads all the files, not just the ones that failed to upload. Currently, there isn't a method of uploading only the failed uploads. If you have any further queries, feel free to message back.

Hi @"Tribble1", thanks for bringing this to our attention. Are you certain you're viewing the Dropbox desktop application preferences? Could you attach a screenshot showing what you're seeing? This will help me to assist further!

Thanks for the image. As you can see, the total quota on your account is 8.25 GB, as you mentioned you should have on your account. Where are you seeing 2 GB for your quota?

Hi @"gzamba", have you tried the steps suggested by my colleague on their post?

Hi @"chrismast12", are you not able to mark the entire Dropbox folder as available offline on your device?

Are you experiencing this with any device on the same network when uploading the files? Are you able to use the Dropbox desktop application to sync the files to your account?

Hi @"michael campbell", thanks for bringing this to our attention. Are you on a stable personal network, or a work network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

Hi @"Seamus" Burns, just to confirm, if this for a Dropbox Sign subscription, or a Dropbox plan?

Hi @"jrlbell", thanks for bringing this to our attention. Have you amended the bandwidth settings on the Dropbox desktop application for the files to upload or sync faster? Did the Dropbox desktop application state that the files are syncing, or indexing, when you click the icon in the system tray/menu bar? This will help…

Have you tried deleting the backup from the site via this link?

Hi @"Rsg7777", are you able to contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link. Choose 'Other' and then put in an email address that you can access, followed by your billing info. They should be able to assist from there on.

Hi @"Tricia51", are you trying to delete the files from the Dropbox site, the mobile app, or via the Dropbox folder on your machine?

Hi @"NI44", the backup for the Mac wouldn't sync to a laptop, as it's a one way backup to the site. Do you want to keep the Mac backup on the site? Have you tried deleting the backup for the Mac?

Hi @"Hilly77", could you confirm the total amount of quota on your account as displayed on this page? A screenshot of this would help greatly!

Thanks for the info, if you move the Dropbox folder to another location on your computer, it won't affect the other users in the same Dropbox Business team.

Hi @"Elliot Smith", thanks for bringing this to our attention. It sounds like you joined a Dropbox Business team and merged your files to the account. In order to leave the team, you'll need to ask the team admin to convert your account back to a personal plan away from the team. Keep me updated with any progress.

Hi @"Achieved Media", could you clarify if you're referring to the old Dropbox desktop application interface, which is no longer available, or just opening the app to view the preferences?

Hi @"Adryana", this looks to be a Windows prompt, not a Dropbox one. Are you on a company-managed device, or a personal machine? Have you previously amended the UAC settings to make it more sensitive?