Jay Dropbox Community Moderator

In that case, you should've received an email confirming the upload was successful. Could you try checking your spam folder in case it went there? Are you using a public email provider, or a private business domain for your email?

Hi @"tlangan", thanks for bringing this to our attention. How did you upload the file to Dropbox? Was it to your own account, via the mobile app, or were you using a file request link? This will help me to assist further!

HI @"icetubMP", this is looking for a notification in another Firefox browser on a Windows device, as part of the Dropbox Passwords security. It won't send a notification on the same browser for security reasons. Did you save your recovery words from when you initially installed the Passwords extension?

Hi @"suite150", just to clarify to ensure I have it right. * The 'Desktop' folder in Favorites is pointing to "/Users/user/Dropbox/My Mac (MacBook-Pro.local)/Desktop", * Your actual visual Desktop folder shows up under the "/Users/user/Desktop" location and has no shortcut currently. If this is the case, then there isn't…

From the screenshot, this looks to be a normal Dropbox Basic plan, and nothing is greyed out. However, as you mentioned you were charged, this could mean that another account was upgraded. According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

If you're on the newer version of the Dropbox desktop application for Mac OS, then by defaults files would be online-only. If you mark folders as available offline, however, any files in those folders would become offline, including new ones.

Thanks for the info, I'd recommend contacting the support team for them to investigate this matter in more detail.

Hi @"alepeco", thanks for bringing this to our attention. In order to look into this matter in more detail, can we contact you at the email associated with your forum profile? This will help me to assist further!

It isn't possible for every option on the account page to be greyed out. Could you attach a screenshot showing what you're describing, while hiding any emails or personal info?

Could you try unchecking the first tick on that preferences page, to prevent external drives from being detected, to see if this helps?

Could you try marking the files as available offline to see if you get the same issue with the previewing of the files?

Thanks for the info, could you try contacting the support team via this link for further assistance on this matter?

Hi @"Tawfee52", thanks for bringing this to our attention. If you're able to post on the community, this means that you have a Dropbox account under an email address that you use. If you don't want the Dropbox account, you can login on the site (resetting your password first if need be), and then delete the account. If you…

If you hover over the Dropbox icon in the menu bar, what version number do you see there?

There isn't an upload limit when uploading to your own account, or syncing via the Dropbox desktop application. The limit only exists for shared links that anyone on the web that access.

Hi @"Grobet", do you have a public email provider or a private business domain used for your Dropbox account?

If you right click the Dropbox folder in Finder, do you have an option to mark the folder as 'Available offline'?

Hi @"Nicky13", thanks for bringing this to our attention. It sounds like you're referring to the limit for shared links and file requests, which is different to syncing and uploading files directly into your own accounts. There are some file limitations, which can be seen on this page, but not related to what you're…

The folder in Finder with the Dropbox icon is your Dropbox folder. The Dropbox desktop application should be visible in the menu bar at the top of the screen near the clock. This article will tell you where to look for the icon.

Hi @"JonnyBergdahl", have you tried disabling the camera upload feature in the Dropbox desktop application preferences?

If the images aren't opening on the site or your computer, then this could mean that the images were corrupted before syncing to Dropbox. Did you upload these images manually to the site itself, via the mobile app, or did you move the files into the Dropbox folder?

Hi @"Trudy Tran", links to signature requests expire in 14 days, however, the actual signature request itself doesn't expire, as the requester can send another reminder to the signer.

Hi @"bbgain", thanks for bringing this to our attention. Could you confirm the version of your Mac OS and the Dropbox desktop application? This will help me to assist further!

No worries, glad to have helped out!

If they shared a link to the folder, then you can access it without a Dropbox account and download and view files whenever needed. However, there is a bandwidth limit depending on their account for shared links.

Even if they add the files to the shared folder, you won't see any changes since the new files won't sync into the shared folder on your account, as you're already overquota.

While we can't recommend any troubleshooting for other non-Dropbox apps, a normal step would be to uninstall the other app, reboot and then reinstall as a first step. If the issue persists, then there may be an option to contact their support team from within the app.

Hi @"JEPEDEWE", thanks for bringing this to our attention. It sounds like you're referring to a shared folder. If you're seeing it on the site, but not on your computer, either the folder itself has a special character that your OS cannot read, or you've disabled it using selective sync. Could you check both of these and…

Hi @"mikewill", thanks for bringing this to our attention. It sounds like you enabled the automatic computer backup feature in the Dropbox desktop application. Did you disable the computer backup from Dropbox before you uninstalled the app? This will help me to assist further!

Marking files as available offline means that they would download to your machine, and would stay there. As it sounds like you're on the newer version of the Mac OS Dropbox desktop application, this is a feature in order to free up space when the drive is low on space.