Jay Dropbox Community Moderator

Hi @"rene12", would it be possible to contact you at the email address associated with your profile?

Could you provide us with the full error log or message you received when downloading or running the app?

Hi @"John P.115", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Could you try creating a new shared folder, and ensure that the permissions in the folder allow non-team members to be invited?

Hi @"Ollie002", thanks for bringing this to our attention. What exactly can she see on the Dropbox site in the Family Room? Are only some files appearing, or is it completely blank? Are certain subfolders not appearing? This will help me to assist further!

Hi @"Paul C.32", did you have a lot of Google Docs on your account? Have you noticed any of the files you use going missing?

Hi @"gcolmer", the name on the account is what you enter on the Dropbox site. Since it sounds like you have two separate email addresses, you can change the name on both accounts to whatever you wish, from this page. If you're concerned, you could also try resetting the email passwords in case someone else has access to…

Do you have the Dropbox desktop application installed on your machine? This would allow you to upload the file by moving it into the local Dropbox folder.

Hi @"kiranbatta", were you editing the file on the Dropbox site, mobile app, or on your computer? Was the Dropbox desktop application running and syncing at the time? Are you certain the file was in the Dropbox folder?

Hi @"rddcjackie", thanks for messaging the Community! The feature to view your starred files has changed. You can now see them on the Files page above the columns on the middle pane. If you need any further assistance, please let me know!

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Yes, that is the best method, using the ? icon, and it goes directly to the team that specializes in these kinds of situations.

Hi @"george fixsen", thanks for bringing this to our attention. What error are you getting when trying to upgrade to a Dropbox Business team? This will help me to assist further!

The Dropbox site doesn't keep a cache of the file, so you'd need to re-upload the entire file again to the site. Let me know how it goes when you try it again.

Hi @"travelsound84", thanks for messaging the Community! We appreciate the feedback on the file request feature. As an email address is considered to be private information, it would be up to the user to expose their email when uploading to a file request. The system allows the emails to be used only for the uploader's…

Could you answer my query regarding the shared links? Have you forwarded them to the email I suggested if they breach the terms of service? Currently, there is no private messaging on the forum. Could you try replying to the thread again to see if it works this time?

Hi everyone, and thanks for your patience. We're re-launching the option to choose the default status of synced files in the Dropbox desktop application (in the Preferences > Sync tab) for users of the newer File Provider version. It should be available to you shortly. If you haven't received it yet, make sure to update…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This wouldn't be possible, since an editor can add, edit or delete any files in a shared folder. Even if they didn't have permission to delete files, they could still edit those files to remove all data in it. If you only need people to add files, consider using a file request instead.

Hi @"foxglove_1", thanks for bringing this to our attention. When you reinstalled the app, did you uninstall it first, or do the advanced reinstallation? This will help me to assist further!

Hi @"maxton", thanks for messaging the Community! This would force your device to re-upload all the images in the camera roll from the beginning into the Camera Uploads folder. Are you looking to reset the camera uploads for a mobile device, or a desktop device? This will help me to assist further!

Hi @"lunalunare", if the links contain content against our terms and conditions, you can report them to abuse@dropbox.com. Regarding replying on the community, what error do you get if you click the reply button at the bottom of the thread?

Hi @"TraceySRVN", thanks for messaging the Community! An editor in a shared folder can delete any file or folder in a shared folder. Are you referring to the deletion of the shared folder from your account, or their deleting of subfolders in the shared folder? This will help me to assist further!

Hi @"Zandiver", thanks for bringing this to our attention. Are you only experiencing this with Safari? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me…

Are you referring to the Dropbox folder itself? If a file is inside the Dropbox folder, then it would sync to the site.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Eildh", could you try switching your date to another format, like YYYY - MM - DD, leave it like that for a few seconds, and then switch it back to DD/MM/YY and let us know how it goes the next time you get an email?

Have you tried marking it as offline to see if a green mark appears on the file?

So, if the folder is on your desktop, then it wouldn't be in the Dropbox folder, unless you've enabled the Dropbox Backup feature.

You can just unshare the folder and any files for now. If you also created the shared links, then those should still be active afterwards.