Jay Dropbox Community Moderator

There should be a file or folder on your account that is taking up the quota. By calculating the folder sizes, you'll be able to determine where the space is being taken up on your account.

Did you try the steps in the second link I provided?

Hi @"Q9999", thanks for messaging the Community. You can find out the quota usage on the account by checking out this page. Additionally, if you need the size of files and folders, these steps would also help. If you need any further assistance, please let me know!

Are you able to find the exact location that the ghost file points to? Is it on the same path as your original post? Is the normal file another file in your Dropbox folder, or somewhere else?

Have you tried reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

When you get a chance when you're at home, please could you forward the screenshot, since any referral quota will automatically appear on that page.

If the referrals are there, then the quota level should be higher. Could you attach a screenshot showing the plan page?

Thanks for the info. In order to look into this matter further, can we contact you at the email address associated with your forum profile?

Thanks for the info, could you check your quota level on this page? Also, do you have any change in the promotional quota on the referrals page?

Are you certain that the alias is working correctly, and that no emails are being automatically filtered out by the private domain handler?

Hi @"SeraphDB", could you clarify what you mean by losing everything? Are you referring to all your files? Are none of them visible on the Dropbox site?

Hi @"Colin C.16", is your email on a public email provider, or a private business domain?

At this time, there isn't any option to have the link open directly in the application itself. As they are a URL, they will always open on the website.

Hi @"mike1234", could you clarify exactly what happens when you try to load the Dropbox desktop application? What is the status of the app in the menu bar when you click it? This will help me to assist further!

Hi @"dfhc", thanks for messaging the Community! Currently, if you try to open a file in a shared link, it would open on the Dropbox site, and not the native application. If you have any further queries, feel free to message back.

Hi @"w_b", the screenshots should be showing the prompt for the administrative access, to understand what you're seeing.

By ghost files, do you mean that the Desktop, Documents and Downloads folders are still present in the Dropbox folder? Does the Mac device default to those locations when trying to open the Desktop folder for instance?

If you're able to create the account as it doesn't exist, then this means that the old account was either deleted, or deactivated. If that's the case, then it wouldn't be possible to recover it or the files within, unfortunately. Are you certain that you accessed that specific account recently? Was it part of a Dropbox…

It does sound like you have a second email address then, one which had the previous payments on it. If you wait for a full 24 hours, you should be able to reset the password for that account, access the account and files, and then upgrade it as needed.

Hi @eaddiaz, when you performed the advanced reinstallation, without reinstalling, did you get any error messages at all?

Hi @"Entranced", thanks for bringing this to our attention. This is a security measure when a user attempts to login from a new location or browser. Removing the cookies would have the same effect as what you're experiencing. Currently, it isn't possible to disable this verification method. If you have any further queries,…

When you access the account that way, do you see any payment history, confirming it was the older paid account? Which exact email address did Dropbox email you on? This would be an account associated with Dropbox. If you don't know the password for that Dropbox account, and you have access to that email, you can reset the…

Hi @"acej", have you enabled the computer backup feature? What happens if you try to disable it?

Hi @"John Row", while we currently support Fedora and Ubuntu on Linux devices, we wouldn't be able to provide specific advice regarding Mint itself. Is it possible that there's a security measure in Mint which is preventing the Dropbox desktop application from enabling that setting for the startup?

Hi @"jldallman", prior to today, when was the last time you logged into the account itself? Was it over 12 months ago? Are you certain that you've logged in using the same email used for the Dropbox account?

Hi @"Phin", thanks for bringing this to our attention. Are you able to search for ~.skp on the site? I've tested this and it brings up the file immediately. Keep me updated with any progress!

There isn't any need to verify your email address, since the system should send an email even if you don't have a Dropbox account. As it's a business email, it's possible that the email was filtered out by the IT system to prevent it from reaching your inbox completely. You could try checking with the IT admin to see if…

Hi @"Jill999", we're currently experiencing issues when editing Google Docs. Our teams are investigating this matter in more detail in order to resolve it.

You can request attachments from users by following these steps on a signature request.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?