Jay Dropbox Community Moderator

Do other devices on your network experience the same issue when downloading? Can you try downloading from a different network connection to see if this helps? 

Hi @"slthom", thanks for bringing this to our attention. Is you Dropbox folder located on an external drive by any chance, or do you have multiple Dropbox accounts? This will help me to assist further!

Hi @"KevinPurcell", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Keep me updated with any details!

If that's the case, then it definitely wouldn't be possible to access the account or the files in it. I'm sorry I can't be more helpful on this matter.

If the file is in a shared folder with read-only access, then you can't make any changes to the files in the folder, including deleting them.

Hi @"Devizes Drinker", thanks for bringing this to our attention. If the account has been deleted due to inactivity, then it wouldn't be possible to recover the account or the files within it, unfortunately. How long has it been since you logged into the account? This will help me to assist further!

Hi @"marilynaspen", is the file in a shared folder to which you have edit or read only access?

Could you try these steps to re-index Spotlight to see if this helps?

Are the files in the Dropbox folder marked as available offline, available, or online-only?

Even if a file was invalid in some form, it should still upload to the site or in the app, which is why this is confusing. However, since even the zip failed, it could be something more fundamental, for instance, if the file was stored on a section of hard drive that is failing and it can't access a sector the file is on.…

Hi @"Terrig", have you tried deleting the backup of the external drive to see if this helps?

Hi @"daysofspeed", could you clarify exactly what is wrong with the date modified field in Finder? Are you saying that the date doesn't change when you edit a file, or that all files are updated to have the same date? Any other info or screenshots (while hiding personal names and info) would be helpful.

It sounds like there is something specific with this file that is preventing the upload itself. Could you try first zipping the file, then upload the zip to Dropbox, and then unzip the file on the site?

Hi @"afrb2", have you tried simply deleting the folder from your Dropbox account when viewing it from the Files tab when you click the ellipsis icon next to the folder?

Hi @"ricstix" , thanks for bringing this to our attention. Are the files in the Recent folder only those in the Dropbox folder, or for any other files you use in Finder? This will help me to assist further!

Hi @"AlBauer", thanks for bringing this to our attention. Is this a shared link to a file, or a shared file? How is it blocking the usage of the Dropbox mobile app? Could you attach a screenshot showing the message you're getting, while hiding any names or emails? This will help me to assist further!

Glad to hear that it helped out!

You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Hi @"UteHa", as it sounds like you're using the Dropbox Backup feature, you'll need to disable the Downloads folder from the backup itself via the Dropbox desktop application.

Hi @"larryy", thanks for bringing this to our attention. As it seems you're now on the newer version of the Dropbox desktop application for Mac OS, it can take some time for the files to migrate into the new CloudStorage location on your machine. At this point, making any major changes to the app could affect the movement…

Hi @"Tim T.13", the option should appear in the Preferences in the Sync tab. If it isn't available yet, ensure that the app remains up-to-date as that option is returning soon.

Hi @"RogueXLR", if you're experiencing this issue on the Dropbox desktop application and the website, then it sounds like a proxy, VPN, firewall, security software, or even ISP/router settings could be restricting traffic to the following Dropbox domains.

Hi @"arrileth", is it possible that the company domain is blocking the email address from sending this message to your inbox entirely? Have you tried contacting your IT admin for help?

Hi @"51514brad", it isn't possible to resume a failed download on the Dropbox site. Could you try switching browsers to see if this helps? Are you getting a specific error message when attempting to download the files?

Hi @"Chibi", the filename isn't supposed to be clickable, it just shows the name of the file you uploaded to their account. 

Hi @"VisintinTH", this article might provide some information related to your query.

Could you try renaming the file and moving it to a different folder in your Dropbox folder? If you're not seeing any icons in Finder, could you try these steps?

What is the current status of the Dropbox desktop application when you click the icon in the menu bar? What syncing icon does the video have in Finder?

Hi @"kiwirocker", thanks for bringing this to our attention. It's possible there could be an issue with the app itself. Was there a recent update to this app you're using? This will help me to assist further!

Thanks, I've sent you an email, please could you reply to it as soon as possible!