Jay Dropbox Community Moderator

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Thanks, I've sent you an email, please could you reply to it when you get a chance!

How many files do you have in your Dropbox folder approximately on the local machine? Are all the files local, online-only, or some in between?

Thanks for the info. In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"fubha", thanks for bringing this to our attention. Did the friend complete all the steps to accept the referral bonus? They would still need to verify their email address on top of signing into the Dropbox desktop application. Keep me updated with any progress!

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Hi @"megawhite", the amount of RAM and CPU usage can vary at times. Could you let us know what processor you're using, and the total amount of RAM on your machine?

Hi @"awss00", thanks for bringing this to our attention. Currently, the selective sync feature will always sync files in the root folder, since it isn't possible to deselect the root folder. If you don't want the root files to appear, you could place them all in a separate subfolder and deselect that new folder when using…

Hi @"syntrak", thanks for the ticket ID. I can see it's been forwarded to a specialist team, who will investigate this matter in more detail on their end. I've added your comments onto the ticket so that they are aware you've been in contact on the Community.

Hi @"aaronpanganiban21", could you provide an example of the end of a shared link you're getting, but change the key itself for your own privacy?

Hi @"ALICHIA4", thanks for bringing this to our attention. If you're not seeing the missing files on the events page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were on a shared folder you don't have access to any more * The files were deleted…

Hi @"DeWalta", could you attach a screenshot showing us exactly where you're seeing this message?

Hi @"RichieRich1891", just to be certain, could you attach an image of a normal file or folder which is marked as online-only, to confirm that the cloud icon appears on non-shared folders?

It does sound like something is affecting the Dropbox site when using Chrome. Do you get similar errors in another browser?

Does a similar error occur in another browser? Could you try using incognito mode in Chrome without any extensions running to see if this occurs again?

Could you try these steps, namely opening the file in Excel when there is a WiFi connection first? Afterwards, when you go offline, you should be able to edit the file.

Hi @"amcoffice", thanks for bringing this to our attention. We're not experiencing similar issues on our devices. What version of Chrome are you running on your device? How much RAM does your computer have? Does this occur when Dropbox is the only tab open in Chrome? This will help me to assist further!

Could you attach a screenshot of the error you're getting in the Dropbox app when you're not connected to WiFi and you're trying to preview (not edit) the offlined file?

If the file is opening normally on the Dropbox app, but not the Excel app, it could indicate that Excel isn't trying to download the file for some reason. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"khaleeq96", I've merged you with this thread for users with similar issues.

Could you try offlining a file first to see if it then opens in the Excel app when you go to edit it?

Hi @"Chris956", thanks for bringing this to our attention. What iOS version are you running on your device? Likewise, could you confirm the versions of the Dropbox mobile app and the Excel app on the iPad? This will help me to assist further!

Hi @"miniman", thanks for bringing this to our attention. While there isn't a method to do so, as @"Rich" suggested, if you need to make all files online-only, you could right click the Dropbox folder and then mark it as online-only. This would free up space as any local files in the Dropbox folder would return to being…

Hi @"Elizabeth G.10", thanks for messaging the Community. Currently, there aren't any official lite versions of the Dropbox desktop application that meet your requirements There is the Dropbox for Windows S Mode app, however, it doesn't have a local Dropbox folder. I'll leave this thread open to other users with their…

Thanks for the update. I'm glad to hear you were able to restore the location of the folder. Do you need to move any content to or from the previously backed up folders?

Currently, there isn't a method to create a specific type of shared link URL. The functionality of opening the link on the site should remain the same, however.

Glad to hear that it's working now! This is a restriction based on Windows itself, since it can't handle certain characters that Mac OS devices allow normally on their end. If you need any further assistance in the future, please let me know. Enjoy your week!

That's correct, although, the client doesn't have to edit it, only you do, and it'll sync fine. Changing it to a - would work. Bear in mind that even if they change it, it wont change on your end. For you to see the change, they need to fully unshare the folder, and then reshare it to you.

Hi @"tim2111", thanks for bringing this to our attention. Just to confirm, is the folder visible and added to your account on the Dropbox site, but not on your Windows computer? Does the folder name contain any incompatible characters for Windows, such as a | or : symbol? This will help me to assist further!

Hi @"Patricia Fernandes", if you didn't receive any communication from Dropbox directly, then PayPal must've refunded your account for a reason. Have you tried contacting them directly regarding this matter? Even if your account is downgraded to a Basic plan, you will still be able to access it from the site, though…