Jay Dropbox Community Moderator

Hi @"Afwade", thanks for bringing this to our attention. This sounds like the normal prompt on the Dropbox site to create an account. This is an optional step and people can exit that prompt to view the link. If you have any further queries, feel free to message back.

Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

Thanks for the info, if the files are online-only, then there isn't any local data in them, meaning there isn't any image to preview, unless you mark the file as available offline.

Hi @"craigpalmer", thanks for bringing this to our attention. Are you able to access the old Dropbox account and login normally? This will help me to assist further!

Are you able to delete a subfolder and then gradually delete files in batches to see if this helps?

Hi @"AL25", thanks for bringing this to our attention. It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages. Are you able to reduce the size of the document to see if this helps? This will help me to assist further!

Hi @"jaohar", thanks for bringing this to our attention. Could you attach a screenshot showing the exact error message you're getting when deleting the folder? Could you try quitting the Dropbox desktop application and then delete a folder, then run the app again to sync the deletion? Keep me updated with any progress!

No worries, glad to have helped out. Enjoy the rest of your week!

If you're not seeing it on the payments page, then it means that another account has been upgraded as you're saying that you're using the new features. Try double checking the email addresses signed in on the site, desktop app and mobile app.

Hi @"Jacob Zinger", thanks for messaging the Community! This is correct, marking files as available offline or online-only will only affect that particular device for that user. If you have any further queries, feel free to message back.

Hi @"izzywizzy", the Dropbox site only shows the modification dates, not the creation dates of files. Depending on how you upload files, the modification date would change to the current date/time, or remain as it was. 

If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

Are you certain that you're viewing a file in the Dropbox folder? Could you provide the Get Info for one of the files, while hiding any usernames or private info?

Hi @"MTE2", thanks for bringing this to our attention. Do you see any payments on your account here? Did you try restoring the purchases via the iOS app? This will help me to assist further!

Hi @"JasonGreenwalt", could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

Yes, it looks like you have a backup taking up 3.46 GB on your account. You can delete it from the site by following these steps.

You can paste the screenshot in your next reply, or by clicking the camera icon to attach the image. The backup page would show any kind of backup running on your device. If you're not certain, this page will show the breakdown of your quota, including backups.

Is it possible that you have a backup running on your Dropbox account, which would take up quota?

Glad to have helped out on this matter. If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

When you reinstalled the app, did you perform an advanced reinstallation?

Hi everyone, thanks for the info on this matter. Our team is investigating this in more detail, and we'll follow back with an update.

Do these files that aren't syncing still have any syncing icons on them? Are they all in the same folder, or in random locations in Explorer when you look for them?

Hi @"Snowdog63", it's likely both things you mentioned are related to the newer version of the Dropbox desktop application for Mac OS, on which you can read about here.

There wouldn't be a method of doing so, since this is a security measure. As you don't have access to edit the membership of the shared folder, the only option left would be to copy the data into a new folder on your account, and then share that folder with everyone else. Once you're certain everyone is in your folder, you…

Hi @"Sue-PSC", thanks for bringing this to our attention. Are you certain you're logged into the correct account with the referral quota? How many referrals did you earn in total according to this page? Is it possible you had any promotional quota which has since expired, which is visible on the referrals page as well?…

The account representative would've been the person to contact for an Enterprise account. Is the admin's email address part of a personal or a business domain name? Are you able to take control of that email via your IT team?

Without another team admin on the account, it wouldn't be possible to make any changes on the account. If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

Hi @"gary5", thanks for bringing this to our attention. Could you check what notifications you have enabled on the Dropbox site? This will help me to assist further!

Hi @"wilcolley", thanks for bringing this to our attention. Do you have any filters on images when taking photos on your device? Are the images exactly the same, or are there any differences in the images? This will help me to assist further!

Hi @"smcrow", thanks for bringing this to our attention. Do you only have that one team admin on your account, and no other team admins? This will help me to assist further!