Jay Dropbox Community Moderator

Hi @"jacky-radix", just for clarification, are you using the Dropbox API when creating this webhook?

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

If the movement event isn't appearing on the events page, then something could've affected the move itself. Only the support team would be able to look into this matter in more detail if it occurs again.

You change the dl=0 to raw=1, like the thread suggested, since it looks like the change has be mad eon the location of the dl=0.

Thanks for the info. You can read up more on this change to the shared links from this thread. 

We're not able to view those images here. Could you try attaching them directly to your post, or by copying and pasting the image directly into your next reply?

Hi @"Anthony47", thanks for messaging the Community. The name on the shared link is used to identify the person who shared the link for those users who are expecting a link from a certain person or organization. This is primarily for users to not ignore shared links from anonymous users. Currently, there isn't an option to…

Hi @"Arrell5093", thanks for bringing this to our attention. Are you seeing this on the Dropbox site itself, or after you download the file to your computer again? This will help me to assist further!

Hi @"anthea2", could you clarify what email you're trying to receive from Dropbox? What message are you getting when attempting to login on your device?

Hi @"saaniluk", aer you part of a Dropbox Business team, or is this a personal account?

Hi @"Stupendastic", thanks for bringing this to our attention. Could you clarify what you mean by 'move the folder from Dropbox Web to another folder that is not synchronized with our NAS'? Are not all folders syncing between Dropbox and the NAS? This would help me to understand how you're able to keep the folder on the…

You can copy and paste the screenshot into the post, or click the camera icon in the format bar. Regarding the behavior, what version of the Dropbox mobile app and Word etc are you running?

Hi @"pokeefe0001", thanks for bringing this to our attention. You could first try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link to see if this helps. Keep me updated with any progress!

Thanks for the update, in general, file names should follow these requirements to ensure full compatibility with all OSes and devices, so it's possible that there may have been something incompatible there. 

Hi @"dearnold", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? During the installation process is when you get to see the Advanced Settings, before the default Dropbox folder is created. From there, you can choose the…

Hi @"oneoftheelks", as this is related to how Safari operates, and we're not sure if the mobile version has the same feature, we'd recommend you check the Apple support pages for further assistance on this matter.

Hi @"MarcelloSax64", do you see any computer backup on this page?

Hi @"Daria Ten", thanks for bringing this to our attention. Are you copying the link from the Dropbox site, mobile app or the desktop folder? How have you copied the link previously? This will help me to assist further!

Hi @"JaneCG", could you clarify what error you're getting? A screenshot, while hiding any personal info, would be great!

Hi @"rangeletti3", thanks for the info. As you've already been in contact with the support team, I'd recommend continuing with them directly as they'd have access to more account-specific information to investigate this further.

Hi @"vmartin2023", it looks like you added or created the folder in that location, however, it doesn't indicate that any new files were also added, as that should be part of the same event. This would mean that the files weren't moved in that event.

Hi @"Missymoo", thanks for bringing this to our attention. How are you editing your files, on your computer itself, via the website, or via the mobile app? What type of file are you editing? Are you on a stable internet connection? Any other info or screenshots would be helpful!

Hi @"Shoaib2", thanks for bringing this to our attention. If the files were deleted 2 years, then it wouldn't be possible to recover them, since at most we have a 1 year recovery limit, depending on your plan. I'm sorry I can't be more helpful on this matter.

Hi @"Meyerbenr", thanks for bringing this to our attention. It could be an issue with the way the iOS Files app is attempting to access the PDF file on Dropbox. As you mentioned you were able to download from the Dropbox mobile app with no issue, what error did you get when uploading to the Dropbox mobile app? This will…

Hi @"rich-seidner", thanks for bringing this to our attention. Do you have a lot of menu bar items currently? There have been reports from other users that since upgrading to Ventura, the Dropbox app (and others) aren't visible due to the number of icons there. Try quitting some menu bar apps and let me know if the Dropbox…

Hi @"QueenMaud19", thanks for bringing this to our attention. What type of file are you trying to edit? Are you trying to edit the file directly in the Dropbox mobile app, or via another app? This will help me to assist further!

Hi @"Chris F1", thanks for bringing this to our attention. In general, the mobile app would require some extra storage on the phone for the cache in order to allow photos to be uploaded to the site. Have you tried clearing the cache to see if this helps? This will help me to assist further!

The prompts have been around for a while, however, it should be possible to exit the prompt in order to view the shared link.

Thanks for the info, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.

Hi @"Mikiradic123", thanks for bringing this to our attention. Do you see any payments on this page on your account? According to your card statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!