Jay Dropbox Community Moderator

Is it possible that the hidden Dropbox cache folder is taking up space on your machine? Try deleting the folder using these steps to see if this helps.

Hi @"Dennis_Zuiderlicht", thanks for bringing this to our attention. Could you confirm the exact size of the Dropbox folder by right clicking on it and using 'Get info'? A screenshot of this, while hiding personal info and usernames would be great. This will help me to assist further!

Currently, as this is expected behavior with the newer version of the Dropbox desktop application, it wouldn't be possible to revert this change.

Hi @"langzi", is this occurring for files in any folder, or just specific folders? Are they shared or private folders?

To look into this matter in more detail, could we contact you at the email associated with your forum profile?

Hi @"Mike1975", the Dropbox Backup feature and the normal syncing folder are considered to be separate sections. This means that you can't move files to or from either location via the site. If you want to move files from a Backup into the main Dropbox page, you'll need to find the actual files on your computer, and then…

Hi @"Luisa6", just to confirm, is this an xls or xlsx file? Only the latter can be edited on an Android device.

Could you attach a screenshot, while hiding personal images, showing the lack of an upload button?

Hi @"mc37", I can see in that ticket it referenced an older ticket from February, where an agent messaged you back then, but received no reply, and it has since been closed. I have forwarded your new ticket to the appropriate team for them to investigate further on this matter.

Hi @"Karen E.", thanks for bringing this to our attention. You should be able to see more options in the context menu. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot the machine? Keep me updated with any progress!

If the shared link works as normal when accessing it directly, I'd recommend contacting Shopify for more information on what could be causing the error message.

Have you tried the 'Create or upload file' option? This allows you to upload any kind of file from anywhere on your device.

Hi @"KOMalley21", I've merged you to this thread as you're experiencing a similar issue.

Hi @"Anjistar", thanks for bringing this to our attention. Have you tried uploading the files manually via the Dropbox mobile app directly? Keep me updated with any progress!

Does the link work normally when not viewing via Shopify?

Hi @"Oliver243234", thanks for messaging the Community! It depends on how you're linking to the file in question. Absolute paths contain full folder names, and relative paths use their current location in the file structure. You could try these steps to see if they help. Keep me updated with any progress!

The 'New Volume' is the external drive backup, as you've mentioned, and so it shouldn't be visible in the Dropbox folder on your computer. It sounds like you might have another app or service that is trying to backup your external drive into your Dropbox folder for some reason. You can try deleting the Backup (SSD) folders…

Hi @"AplusLen", if you don't have access to that incorrect email, as it already exists, then it means that you won't be able to transfer the bonus quota to your own account.

Hi @"kbrandstrup", thanks for bringing this to our attention. How exactly are you using shared links in Shopify? Are these links to download files, or to view them directly on the site? Any other info or screenshots would be helpful!

What type of file are you trying to edit? A screenshot showing how you're trying to do this would help greatly.

Hi @"wmcorcor", thanks for bringing this to our attention. Could you clarify exactly how you're copying files across? Are you downloading them from the site directly to the external drive? Are you copying files from your local Dropbox folder into the external drive? This will help me to assist further!

Hi everyone, could you confirm what version of Windows and OS build you're running on your machines?

Hi @"Dennis_Zuiderlicht", do you have over 300k files in your Dropbox folder on your machine, regardless if they're available offline or online-only?

This doesn't appear to be a Dropbox Backup of an external drive. Is it possible you're using another service to backup the drive on Dropbox? are you seeing the same backup on this page?

Hi @"Jax1122", this seems to be a different issue to the original poster. Could you clarify what exactly has happened? Are you seeing anything in the deleted files page?

Do you have edit access to those shared folders, or just read-only access? Are the files docx or doc files?

Hi @"cosfordparker", could you try quitting other menu bar icons for other apps to see if this reveals the Dropbox icon, as it's possible that it could be automatically hidden.

The external drive backup shouldn't appear in the Dropbox folder on your machine. If it does, it would only be a shortcut to the backup visible on the site. Could you attach a screenshot showing the external drive backup taking up space on your machine?

Hi @"donheff", thanks for bringing this to our attention. Which Dropbox Backup did you enable? Was it just for the external drive, or did you choose to backup certain system folders like Desktop, Documents and Downloads? What backups do you see on this page? This will help me to assist further!

In the first image, it looks like this is a shared link when you're not signed into the same Dropbox account (namely, as an anonymous user), and the second is, since it's giving you options on how to open the file itself, instead of adding it to your own account.