Jay Dropbox Community Moderator

The Dropbox site doesn't keep a cache of the file, so you'd need to re-upload the entire file again to the site. Let me know how it goes when you try it again.

Hi @"travelsound84", thanks for messaging the Community! We appreciate the feedback on the file request feature. As an email address is considered to be private information, it would be up to the user to expose their email when uploading to a file request. The system allows the emails to be used only for the uploader's…

Could you answer my query regarding the shared links? Have you forwarded them to the email I suggested if they breach the terms of service? Currently, there is no private messaging on the forum. Could you try replying to the thread again to see if it works this time?

Hi everyone, and thanks for your patience. We're re-launching the option to choose the default status of synced files in the Dropbox desktop application (in the Preferences > Sync tab) for users of the newer File Provider version. It should be available to you shortly. If you haven't received it yet, make sure to update…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

This wouldn't be possible, since an editor can add, edit or delete any files in a shared folder. Even if they didn't have permission to delete files, they could still edit those files to remove all data in it. If you only need people to add files, consider using a file request instead.

Hi @"foxglove_1", thanks for bringing this to our attention. When you reinstalled the app, did you uninstall it first, or do the advanced reinstallation? This will help me to assist further!

Hi @"maxton", thanks for messaging the Community! This would force your device to re-upload all the images in the camera roll from the beginning into the Camera Uploads folder. Are you looking to reset the camera uploads for a mobile device, or a desktop device? This will help me to assist further!

Hi @"lunalunare", if the links contain content against our terms and conditions, you can report them to abuse@dropbox.com. Regarding replying on the community, what error do you get if you click the reply button at the bottom of the thread?

Hi @"TraceySRVN", thanks for messaging the Community! An editor in a shared folder can delete any file or folder in a shared folder. Are you referring to the deletion of the shared folder from your account, or their deleting of subfolders in the shared folder? This will help me to assist further!

Hi @"Zandiver", thanks for bringing this to our attention. Are you only experiencing this with Safari? Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Keep me…

Are you referring to the Dropbox folder itself? If a file is inside the Dropbox folder, then it would sync to the site.

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Eildh", could you try switching your date to another format, like YYYY - MM - DD, leave it like that for a few seconds, and then switch it back to DD/MM/YY and let us know how it goes the next time you get an email?

Have you tried marking it as offline to see if a green mark appears on the file?

So, if the folder is on your desktop, then it wouldn't be in the Dropbox folder, unless you've enabled the Dropbox Backup feature.

You can just unshare the folder and any files for now. If you also created the shared links, then those should still be active afterwards.

Hi @"Seanhitz", thanks for bringing this to our attention. Are you creating a shared link to a folder, or a shared folder? The former allows you to prevent downloads to files. The latter allows users to add the folder to their own Dropbox account and view it, as well as download and sync it to their local machines. If you…

I can see sync icons on one of the images. Where is the location of the folder on the left? Is that when you click the Dropbox folder?

Hi @"SteveS2", thanks for bringing this to our attention. If there aren't any sync icons on files, then it could indicate that they are 'Available' if you're on the newer version of the Dropbox desktop application. Could you try right clicking a file to see if get the option to mark it as available offline? This will help…

It sounds like there's an issue with the connection you're using not allowing the download to complete successfully. Are you on a stable and reliable WiFi or ethernet connection?

Are you certain you're viewing the official Dropbox folder and now a shortcut to the folder? Could you confirm the location of the folder and try to add a new test file there? A screenshot showing us what you're seeing in Explorer, while hiding any personal file names, would help greatly.

Given your current setup, I'm not sure how this can be accomplished. If they instead had the file in their own Dropbox accounts, and updated the file from there, the changes would sync to everyone's accounts 

Hi @"Pdv", the 6 digit security code is a measure to prevent unauthorized access to your account, such as if you're trying to login from a new location or device. Do you have any devices that are currently logged into that account?

Hi @"Sungjin Kim", how much were you charged on both payments? Do you see the transactions on this page?

Thanks for the info. Are you able to see any syncing icons on the files in the Dropbox folder on your computer? Is the Dropbox desktop application installed and running? Can you see the icon in the system tray? What is the current status of the app at the bottom when you click the icon once?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail using the steps @"Walter" suggested. This is the only way to ensure that we can locate the payment you were charged for on our end in order to assist further.

It should just have a green icon if it's local, otherwise there's an issue somewhere. Could you try marking the file as online-only, and then available offline, to see if this helps? Does the file preview normally on the Dropbox site? Can you try opening the image in another image viewer on your machine to see if it loads…

Hi @"bobjtls", the browser is not like the Dropbox desktop application. It will upload any files and folders you send there, even if the file is identical, so it doesn't just upload files that have changes. Additionally, bear in mind that the requirements to use Dropbox on a browser is to have the two most recent versions…