Jay Dropbox Community Moderator

Hi @"IanSE", thanks for the info. I'd recommend contacting the team for further assistance on this matter.

Hi @"James b124", you can create the new Dropbox account on the site itself, and then any of the older files from the previous account you have saved to your machine can be uploaded onto this new account (provided you have enough quota to do so).

Hi @"Massimotx", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Massimotx", just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.

Thanks for the info, could you attach a screenshot showing what you're seeing on your machine?

Could you attach a screenshot showing what you're describing, while hiding any personal info?

Hi @"Gtbrown131", thanks for messaging the Community! Currently, this wouldn't be possible on the Dropbox site. There may be other services that could access your Dropbox account in order to do this for you. If you have any further queries, feel free to message back.

Glad to hear you were able to locate the issue. Are you still experiencing the same issue after disabling or uninstalling OneDrive?

This would mean that the Dropbox desktop application isn't uninstalled fully. Could you try using these steps?

Hi @"mjones782", thanks for messaging the Community! This would be correct, uninstalling the Dropbox desktop application on the old computer will prevent any changes in that Dropbox folder from syncing to your new computer. If you have any further queries, feel free to message back.

Thanks for the update. As you mentioned, it might be a conflict between that other extension affecting how the site site is being detected by 1Password, so the developers of the Relay extension would be better placed to assist further on this matter.

Hi @"Pam Kenyon", if you want to restore a deleted member from the Dropbox Business team, if you're the team admin, and it's within 7 days of the deletion, you can follow these steps to recover their account. Afterwards, you can convert their account to a personal account away from the team.

Hi @"bluehenve", according to the file itself on the device, what is the actual date of creation of the file? Does it match the time in the filename, or is it different?

Hi @"esw", we're still looking into this matter on our end. We do appreciate all comments on how to improve our services for our users!

Hi @"LeeAnn5464", your issue is different to the ones described by other users, as they're on mobile devices. What error are you getting when trying to open a file using Excel online via the Dropbox site?

Just to check, if that extension is disabled, does the Dropbox site get detected correctly by 1Password?

Hi @"dr1209", thanks for bringing this to our attention. Could you clarify which browser you're using when accessing the Dropbox site, and from what device and OS you're using? This will help me to assist further!

Hi @"Dodgeman", thanks for bringing this to our attention. Are you referring to enabling full disk mode for the Mac OS Dropbox desktop application? For the second option you mentioned, what does 'Set up Dropbox' do when you click on it? This will help me to assist further!

Hi @"jpark", just for clarification, since you've received a refund for one charge, do you want the other charge to remain active? Is the active charge the card payment?

Are you able to create a folder in the root folder of the Dropbox account online, or do you get the same error as when creating it in that folder you showed?

Hi @"-nikolaos", thanks for bringing this to our attention. On the Backup page, is the external drive backup showing up as completed with a green tick? This will help me to assist further!

Are you trying to create a folder with an invalid character? Could you try disabling all extensions in the browser to see if this could be affecting it?

Is the PowerPoint file in a shared folder or a private folder on your account? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @CharlesLane, thanks for bringing this to our attention. I'd recommend contacting the Dropbox Sign team directly via this link. They'll be able to assist in more detail on their end. Keep me updated with any progress.

Are you part of a Dropbox Business team, or are you on a personal account?

Hi @"sunnie1ee", are you able to create a folder in the Dropbox folder on your machine, so that it syncs to the site?

Hi @"Angry Customer 101", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and…

So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

Hi @"g1na", thanks for bringing this to our attention. Are you trying to preview a shared link, or a file in your own Dropbox account? This will help me to assist further!

Hi @"hife", thanks for bringing this to our attention. Could you clarify how this issue could be created by Dropbox? This will help me to assist further!