Jay Dropbox Community Moderator

Hi @"MTE2", thanks for bringing this to our attention. Do you see any payments on your account here? Did you try restoring the purchases via the iOS app? This will help me to assist further!

Hi @"JasonGreenwalt", could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link?

Yes, it looks like you have a backup taking up 3.46 GB on your account. You can delete it from the site by following these steps.

You can paste the screenshot in your next reply, or by clicking the camera icon to attach the image. The backup page would show any kind of backup running on your device. If you're not certain, this page will show the breakdown of your quota, including backups.

Is it possible that you have a backup running on your Dropbox account, which would take up quota?

Glad to have helped out on this matter. If you need any further assistance in the future, please let me know. Enjoy the rest of your week!

When you reinstalled the app, did you perform an advanced reinstallation?

Hi everyone, thanks for the info on this matter. Our team is investigating this in more detail, and we'll follow back with an update.

Do these files that aren't syncing still have any syncing icons on them? Are they all in the same folder, or in random locations in Explorer when you look for them?

Hi @"Snowdog63", it's likely both things you mentioned are related to the newer version of the Dropbox desktop application for Mac OS, on which you can read about here.

There wouldn't be a method of doing so, since this is a security measure. As you don't have access to edit the membership of the shared folder, the only option left would be to copy the data into a new folder on your account, and then share that folder with everyone else. Once you're certain everyone is in your folder, you…

Hi @"Sue-PSC", thanks for bringing this to our attention. Are you certain you're logged into the correct account with the referral quota? How many referrals did you earn in total according to this page? Is it possible you had any promotional quota which has since expired, which is visible on the referrals page as well?…

The account representative would've been the person to contact for an Enterprise account. Is the admin's email address part of a personal or a business domain name? Are you able to take control of that email via your IT team?

Without another team admin on the account, it wouldn't be possible to make any changes on the account. If the Dropbox account representative weren't able to assist either, then there isn't anything else additional I can offer, unfortunately.

Hi @"gary5", thanks for bringing this to our attention. Could you check what notifications you have enabled on the Dropbox site? This will help me to assist further!

Hi @"wilcolley", thanks for bringing this to our attention. Do you have any filters on images when taking photos on your device? Are the images exactly the same, or are there any differences in the images? This will help me to assist further!

Hi @"smcrow", thanks for bringing this to our attention. Do you only have that one team admin on your account, and no other team admins? This will help me to assist further!

Hi @"Jessevyn", thanks for bringing this to our attention. Are you able to access the site via this link in order to delete files? This will help me to assist further!

It looks like the backup is disabled, however, you might have older backups still visible in your account. Try marking everything as available offline, and then drag it to another folder on your machine outside of the Dropbox folder. Don't move them to the Downloads, Downloads or Desktop folder for now.

If you open files in Preview, then it means that files would be downloaded to the machine to view them. Are the files not being downloaded at that time?

Hi @"Vanphuc2807", as @"Rich" suggested, if an account hasn't been accessed for over a year, then it would be deactivated by Dropbox due to inactivity, meaning it wouldn't be possible to recover the account or the files within. I'm sorry I can't be more helpful on this matter.

Hi @"Vanphuc2807", thanks for bringing this to our attention. What error are you getting when attempting to login? As your able to reset the password using this link? This will help me to assist further!

Hi @"dunlapjs", you can mark files and folders as available offline by following these steps.

Hi @"emmabean", what Dropbox Business plan are you on according to this page? Have you already tried contacting the support team for further assistance on this matter?

Glad to hear that you were able to install the app in the end. Enjoy your week!

Are you aware that the minimum number of licenses that are needed for a Dropbox Business team to be purchased is 3 licenses, not 5?

Okay, so it sounds like you're referring to a shared folder, is this correct? As an editor, you should be able to add new users to the folder, unless they previously restricted this.

Hi @LifStr, thanks for bringing this to our attention. Does your device meet the requirements to install the Capture app? This will help me to assist further!

Hi @"DaveH15236", thanks for bringing this to our attention. Are you a part of a Dropbox Business team? Are there any other team admins who are able to add users to the team? This will help me to assist further!

Hi @"vmachado0113", thanks for bringing this to our attention. Were you able to preview the thumbnails of online-only files when using the older version of the Dropbox desktop application on Mac OS? This will help me to assist further!