Jay Dropbox Community Moderator

Thanks for the update. If you need any further assistance in the future, please let me know!

Hi @"daylef", in general and as @"Mark" said, we recommend that people do not sync live databases with Dropbox. Most databases have remote access methods anyway, so you don't need to sync the live database. You can sync saved snapshots, however, with no issues. That said, you can use Dropbox to share the data, but you need…

Hi @"Stephen B.25", thanks for bringing this to our attention. Could you attach a screenshot showing the specific messages you're getting, while hiding any usernames or personal info? This will help me to assist further!

To switch the email addresses linked to your account, you will need to use a third email as a placeholder, which we'll call 'Email 3'. Please follow these instructions to switch the email addresses linked to your account: * On your first account, please change Hotmail to Email 3. This will release Hotmail. You can change…

It's likely that the connection to the desktop is better than that on the phone itself. Regarding the albums, are you referring to the folder names? Could you attach a screenshot showing what you're describing?

HI @"ogurchik222", I've merged you to this post to keep similar queries together. Could you have a look at the suggestions in the thread to see if they help?

Hi @"TheEx", thanks for bringing this to our attention. What would you like to happen in this situation? Are you interested in changing the email addresses so that the ABC account has the email for xyz account, or something else? This will help me to assist further!

Hi @"dixiegirl", thanks for bringing this to our attention. Are you able to locate the files from the events page? Is it possible they were deleted from your account? This will help me to assist further!

Hi @"NWKent", thanks for bringing this to our attention. Could you attach a screenshot showing where you're seeing this message about the unsupported file types? This will help me to assist further!

Sorry, when you said 21:34, did you mean 21:32, because 21:34 isn't in your screenshots?

No worries, this article contains all the information on how to use that feature on your account.

Hi @"MinnieVon", thanks for messaging the Community. I'll leave this post open for other users to comment on how they use the product. If you have any further queries, feel free to message back.

Hi @"Bell500", thanks for messaging the Community! The Dropbox desktop application would detect the machine as a new device. If you choose to set up Dropbox Backup, a new backup would be created, instead of linking it to the old backup. If you have any further queries, feel free to message back.

It looks like the option isn't there in this instance. Could you clarify exactly what issue you're experiencing? Is the computer backup option running, so certain folders are in the Dropbox folder, or is it only the external drives that are backing up to your account?

Thanks for the info, are you able to use the card lookup tool to locate which account the payment was associated with?

Thanks for the ticket ID, I've gone ahead and prioritized it on our system to expedite matters on your behalf.

Could you confirm that the date shown on the Android device (21:33) is the creation date, or the modification date of the file itself? The distinction between the two is important.

Hi @"rjkg", this is unrelated to iCloud, as the CloudStorage location is a new requirement by Mac OS for newer installations of the Dropbox desktop application. You can read up more about this change from here. Since that user is on the newer version, the link you specified for the other users won't work for them.

Just for clarification, is the right part of the image the file as it appears on your camera, or from after it was uploaded to Dropbox? Is that filename, showing 21:33 on the Android device assigned by Dropbox or the Android device?

Hi @"KHAIR", the Dropbox mobile app won't automatically convert webpage files to a PDF file. You'll need to try saving it to your device first as a PDF, and then upload it to Dropbox.

Hi @"haniapik", thanks for bringing this to our attention. Do you have the ticket ID from the automated email response when you contacted the support team? This will help me to locate it on our system!

Hi @"wazzuchick", on your mobile device, are you connected to a stable WiFi connection, or using cellular data? Regarding the Dropbox album, my colleague was asking if you experience the same issue scrolling through your images when viewing the files on your machine, if you have the Dropbox desktop application installed,…

Hi @"dockap", are you holding down the Option/Alt key on your keyboard when viewing that tab?

Hi @"Joseph C.23", currently, there isn't a method to do so via the Dropbox site. There may be other apps or services that might be able to extract a list of folders on your account.

I am referring to this image you posted of the shared folder, not the zip file you downloaded: Could you open the folders in that link and check the size of the files within and attach a screenshot showing these sizes?

Hi @"DeadlyEspresso", thanks for bringing this to our attention. Have you already tried rebooting your computer entirely after uninstalling the Dropbox desktop application? This will help me to assist further!

Hi @"Ratlaw", thanks for bringing this to our attention. According to your bank statement, are you being charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Hi @"MikeMcGVO", thanks for the info. Does this occur for other folders with greater or fewer files, and for different total file sizes?

Hi @"ssruiz", this is correct, you'd need to manually find each file and folder, and then manually remove them from the shared access to that file or folder. If you have any further queries, feel free to message back.

Hi @"swag", could you confirm the full size of the shared link you showed by opening up the subfolders in that link to see the size of the files within each one, instead of the downloaded zip file?