Jay Dropbox Community Moderator

Thanks for the update, in general, file names should follow these requirements to ensure full compatibility with all OSes and devices, so it's possible that there may have been something incompatible there. 

Hi @"dearnold", If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link? During the installation process is when you get to see the Advanced Settings, before the default Dropbox folder is created. From there, you can choose the…

Hi @"oneoftheelks", as this is related to how Safari operates, and we're not sure if the mobile version has the same feature, we'd recommend you check the Apple support pages for further assistance on this matter.

Hi @"MarcelloSax64", do you see any computer backup on this page?

Hi @"Daria Ten", thanks for bringing this to our attention. Are you copying the link from the Dropbox site, mobile app or the desktop folder? How have you copied the link previously? This will help me to assist further!

Hi @"JaneCG", could you clarify what error you're getting? A screenshot, while hiding any personal info, would be great!

Hi @"rangeletti3", thanks for the info. As you've already been in contact with the support team, I'd recommend continuing with them directly as they'd have access to more account-specific information to investigate this further.

Hi @"vmartin2023", it looks like you added or created the folder in that location, however, it doesn't indicate that any new files were also added, as that should be part of the same event. This would mean that the files weren't moved in that event.

Hi @"Missymoo", thanks for bringing this to our attention. How are you editing your files, on your computer itself, via the website, or via the mobile app? What type of file are you editing? Are you on a stable internet connection? Any other info or screenshots would be helpful!

Hi @"Shoaib2", thanks for bringing this to our attention. If the files were deleted 2 years, then it wouldn't be possible to recover them, since at most we have a 1 year recovery limit, depending on your plan. I'm sorry I can't be more helpful on this matter.

Hi @"Meyerbenr", thanks for bringing this to our attention. It could be an issue with the way the iOS Files app is attempting to access the PDF file on Dropbox. As you mentioned you were able to download from the Dropbox mobile app with no issue, what error did you get when uploading to the Dropbox mobile app? This will…

Hi @"rich-seidner", thanks for bringing this to our attention. Do you have a lot of menu bar items currently? There have been reports from other users that since upgrading to Ventura, the Dropbox app (and others) aren't visible due to the number of icons there. Try quitting some menu bar apps and let me know if the Dropbox…

Hi @"QueenMaud19", thanks for bringing this to our attention. What type of file are you trying to edit? Are you trying to edit the file directly in the Dropbox mobile app, or via another app? This will help me to assist further!

Hi @"Chris F1", thanks for bringing this to our attention. In general, the mobile app would require some extra storage on the phone for the cache in order to allow photos to be uploaded to the site. Have you tried clearing the cache to see if this helps? This will help me to assist further!

The prompts have been around for a while, however, it should be possible to exit the prompt in order to view the shared link.

Thanks for the info, I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end.

Hi @"Mikiradic123", thanks for bringing this to our attention. Do you see any payments on this page on your account? According to your card statement, were you charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Hi @"Afwade", thanks for bringing this to our attention. This sounds like the normal prompt on the Dropbox site to create an account. This is an optional step and people can exit that prompt to view the link. If you have any further queries, feel free to message back.

Hi again, just try contacting the team via chat to see if they're able to assist you from there, if you're unable to submit a ticket.

Thanks for the info, if the files are online-only, then there isn't any local data in them, meaning there isn't any image to preview, unless you mark the file as available offline.

Hi @"craigpalmer", thanks for bringing this to our attention. Are you able to access the old Dropbox account and login normally? This will help me to assist further!

Are you able to delete a subfolder and then gradually delete files in batches to see if this helps?

Hi @"AL25", thanks for bringing this to our attention. It's possible that the file size is too large, as the maximum supported size if 40 MB or 500 pages. Are you able to reduce the size of the document to see if this helps? This will help me to assist further!

Hi @"jaohar", thanks for bringing this to our attention. Could you attach a screenshot showing the exact error message you're getting when deleting the folder? Could you try quitting the Dropbox desktop application and then delete a folder, then run the app again to sync the deletion? Keep me updated with any progress!

No worries, glad to have helped out. Enjoy the rest of your week!

If you're not seeing it on the payments page, then it means that another account has been upgraded as you're saying that you're using the new features. Try double checking the email addresses signed in on the site, desktop app and mobile app.

Hi @"Jacob Zinger", thanks for messaging the Community! This is correct, marking files as available offline or online-only will only affect that particular device for that user. If you have any further queries, feel free to message back.

Hi @"izzywizzy", the Dropbox site only shows the modification dates, not the creation dates of files. Depending on how you upload files, the modification date would change to the current date/time, or remain as it was. 

If the quota hasn't freed up, then it sounds like it hasn't been deleted fully from the site, could you check again to see if it's still visible on the backup page and try deleting it again?

Are you certain that you're viewing a file in the Dropbox folder? Could you provide the Get Info for one of the files, while hiding any usernames or private info?