Jay Dropbox Community Moderator

Hi @"Judy12159", I'd recommend leaving the file as is to prevent any issues with the backup process. It's possible there was an issue logging into the site via the mobile device, however, it seems you're able to post normally.

Sorry, which link are you referring to, the one for the main homepage, or the Backup page?

First, could you try clicking the button in that image for restoring the default location, to see if this helps?

It should have opened the Dropbox site, which would be the same page you were on previously. If it's showing more files now, this could mean that it refreshed the page.

Hi @"Graham_12", thanks for bringing this to our attention. Are you trying to delete a file, folder or shared folder from the main page? Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page? This will help me to assist further!

Thanks, I've merged you to this post to keep similar queries together. in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"mediagirlnm", thanks for bringing this to our attention. Are you certain that you're trying to join the folder from this account? Could you attach a screenshot showing the error you're getting, while hiding the name of the folder? This will help me to assist further!

Shared links only allow you to view and download files. To upload files to their account, without it affecting your own quota, you'll need to ask them to create a file request. 

Hi @"K3R5CH3N", you can remove the shared folder from your account, which would free up the space again. If you need to access their folder, they could share a link to that folder instead, so you can access it from the site, without having to add it to your Dropbox account.

Could you clarify what you mean when you 'look at it from a desktop'? Are you not already on your desktop machine when using this browser to view your files? 

No worries, glad to have helped out. Enjoy the rest of your week!

HI @"langzi", are you still experiencing this issue on your device?

Hi @"TylerTheHanson", have you checked this article to see what features Dropbox Transfer offers and if they may be useful for your requirements?

Hi @"JYted", I've merged your post here so you can see the suggestion by @"Rich" on how to generate a report.

No worries, if you have any further queries, feel free to message back.

This option would only be available if you're using the new team space. Is the co-worker who moved the folder an admin or a member? Do they have edit access to the team folder itself?

HI @"FarisNajem", thanks for the info. As this error isn't coming from the Dropbox app or service, there isn't much we can offer in order to troubleshoot this in more detail. I'd recommend checking with Hazel and Scrivener on what this message could mean.

Hi anonymous, in the Dropbox folder where you see the Document, Music, Pictures and Videos folders, could you try getting the same properties tab from there for one of those folders?

Does the video play normally when you download the file to your computer from the Dropbox site? On the phone, could you try marking the file as offline first, and then try to play it?

Okay, so you manually uploaded the files to the site directly. This will affect the creation date of the files to make the dates appear to be the moment they were uploaded, since the file is technically being created at that point on the site. If you want the original dates to be saved, you'd need to use the automatic…

Hi @"Alex2222", if your users are unable to login to the account, they can get in contact with our support team directly to look into this matter in more detail. This can be done by opening an incognito/private browsing window, while not signed into any account, and accessing this link. From there they should be able to…

Hi @"Cands", if you're not seeing the missing files on the events or deleted files page, then there's a few possibilities as to why this might be the case: * The files are on another Dropbox account * They were in a shared folder you don't have access to any more * The files were deleted outside of the 30 day period * The…

Hi @"SBering", @"TAnon", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

If the shared folder is within a team folder, then it can't be moved out of the team folder. Are the other users able to move shared folders out of team folders?

Hi @"Webby057", thanks for bringing this to our attention. Are you experiencing this on the Dropbox site, the mobile app, or when viewing the file on your computer? Which device and OS are you running? This will help me to assist further!

Are you certain that you're both looking at the same shared folder on the site, and that the folder isn't in fact a private folder on their end?

In order to find out more information on this matter, could you use the 'Report a bug' feature in the app to let the team know of what you experienced?

If you intend to have a large shared folder, between different Dropbox accounts, then you need a plan on each account that can accommodate the folder if the Basic plan isn't enough. Usually the normal Dropbox Plus plan is enough for most users. You can have users directly upload to your account, without it affecting the…

If you have a shared folder, it takes up quota for each member. If their account is full, then they can't add files into the shared folder, even if you have enough space. From the sounds of it, you have enough quota, but they don't have free quota.

Are they uploading files to you via a file request, or a shared folder?