Jay Dropbox Community Moderator

Hi @"Ginamarie295", could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"Luke G.4", thanks for messaging the Community! We appreciate the feedback on how to improve our service by having an option to import files from Evernote. We take all comments into consideration when looking at new ways to integrate with other apps.

H @"Scott B.35", could you try downloading the backup in smaller batches, for instance, doing a subfolder of the Documents folder first to see if this helps?

Glad to hear you were able to locate the cause of this behavior. If you need any further assistance in the future, please let me know.

Depending on the settings used for Windows 11, the Dropbox context menu items can all appear or be included in a submenu. There isn't an exact period when the Dropbox Transfer option first appeared, as these features are rolled out and can vary for different users and devices.

Hi @"Cereus", what is the breakdown of your quota according to this page?

Are you certain of the file size? you can check this by changing the view to list view. Are you signed into the correct Dropbox account to add it to the right account?

Are you using the Dropbox mobile app or the Dropbox site itself in all the images?

Hi @"mlerrigo", thanks for bringing this to our attention. How large are the images that aren't previewing in the Photos tab? Do they have any filters on them, are they screenshots or just normal camera photos? This will help me to assist further!

Thanks for the info, as the support team have more account-specific information, it would be best to continue with them to investigate the matter in more detail.

Since we don't support third party file explorers, and you're seeing the expected behavior in File Explorer (which can vary depending on the options you choose to display in Windows 11), there isn't much I can suggest apart from contacting the developers of the app.

No worries, glad to have helped out!

Hi @"lulu_optics", currently, there isn't an option to disable this prompt when adding files to your account.

Could you clarify how you're copying files directly to your Dropbox account via the browser? Are you adding shared links to your account?

Hi @"MikeMcGVO", thanks for bringing this to our attention. Could you clarify how large the files you're trying to save to your Dropbox account are? This will help me to assist further!

Hi @"tetrisplanner", thanks for bringing this to our attention. How large are the files in the folder itself? What automation specifically have you enabled? This will help me to assist further!

No, I was asking if the shared links when accessed directly via their URL worked normally. Since you mention they did, then it would be related to how that other service renders or changes those links, which isn't something we can assist with.

Is it possible that the hidden Dropbox cache folder is taking up space on your machine? Try deleting the folder using these steps to see if this helps.

Hi @"Dennis_Zuiderlicht", thanks for bringing this to our attention. Could you confirm the exact size of the Dropbox folder by right clicking on it and using 'Get info'? A screenshot of this, while hiding personal info and usernames would be great. This will help me to assist further!

Currently, as this is expected behavior with the newer version of the Dropbox desktop application, it wouldn't be possible to revert this change.

Hi @"langzi", is this occurring for files in any folder, or just specific folders? Are they shared or private folders?

To look into this matter in more detail, could we contact you at the email associated with your forum profile?

Hi @"Mike1975", the Dropbox Backup feature and the normal syncing folder are considered to be separate sections. This means that you can't move files to or from either location via the site. If you want to move files from a Backup into the main Dropbox page, you'll need to find the actual files on your computer, and then…

Hi @"Luisa6", just to confirm, is this an xls or xlsx file? Only the latter can be edited on an Android device.

Could you attach a screenshot, while hiding personal images, showing the lack of an upload button?

Hi @"mc37", I can see in that ticket it referenced an older ticket from February, where an agent messaged you back then, but received no reply, and it has since been closed. I have forwarded your new ticket to the appropriate team for them to investigate further on this matter.

Hi @"Karen E.", thanks for bringing this to our attention. You should be able to see more options in the context menu. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link, and then reboot the machine? Keep me updated with any progress!

If the shared link works as normal when accessing it directly, I'd recommend contacting Shopify for more information on what could be causing the error message.

Have you tried the 'Create or upload file' option? This allows you to upload any kind of file from anywhere on your device.

Hi @"KOMalley21", I've merged you to this thread as you're experiencing a similar issue.