Jay Dropbox Community Moderator

Hi @"Gatesallupinmyfolders", this access option basically means that, if you want to open and edit any Word, Excel or PowerPoint file, they can be located anywhere on your Dropbox account, and the integration will be able to access it. With other apps, they can only view a private folder shared for that app alone. These…

Do the folders that don't download to the machine contain data when viewing on the site?

Hi @"KWell", could you try using another browser to see if this helps? Do you currently have a paid plan or active trial on your account?

Hi @"doppyjoe", thanks for bringing this to our attention. Just for clarification, is this screenshot from within Finder, or the Logic app? This will help me to assist further!

If the backup is still appearing there, then it hasn't fully deleted from your account. Could you try again with a different browser to see if this helps?

Hi @"Danielleburnett87", you can search for files on the Dropbox site in the search bar at the top. If you know of a filename, try searching for it to see if any history of that file appears.

Depending on the images themselves, and metadata and EXIF data, you might be able to use the automation feature to rename the files using the 'Date captured' field stored in the image itself (if it's still present). I'd recommend testing this on a new, blank folder, and copy one or two images in there to see if they are…

Yes, using selective sync, you can limit the number of folders that are online-only on your machine. Once the number of files in your Dropbox folder (including the online-only files and folders) are fewer than 300,000, then the performance of the app will improve.

Hi @"AhmadArif1994", thanks for messaging the Community! Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider. If you have any further queries, feel free to message back.

Hi @"DDunce", thanks for bringing this to our attention. If you're receiving this message from Dropbox, then it means that somehow the domain is blocking emails from Dropbox, or other official domains. I'd recommend checking the list and your settings in your email provider to ensure that the above domains are allowed…

Hi @"calafradulistic", thanks for bringing this to our attention. Could you clarify what you're referring to? Are you receiving an error when following these steps to delete your account? This will help me to assist further!

Hi @"jerry94526", thanks for bringing this to our attention. Generally, cda files are only a representation of audio tracks on a CD and it does not contain any music or audio. They are tiny in size and can't be directly converted directly to an MP3 file, since the original CD is needed to rip the music or audio in the…

Hi @"rigas", thanks for bringing this to our attention. Could you clarify exactly how the extension isn't working? It is loading but appears blank completely, are no passwords for any sites showing up, or does it generate an error? Any other info or screenshots would be helpful!

Hi @"secret_username1", thanks for bringing this to our attention. You can mark the entire Dropbox folder as available offline when right clicking it in Explorer/Finder. This will ensure that all files download to the computer. Depending on your OS, you can also select the default option in the Dropbox desktop application.…

Hi @"Pierre15", thanks for bringing this to our attention. If the file isn't visible in the events page or the deleted files page, then there's a few possibilities as to why this might be the case: * The file is on another Dropbox account * It was in a shared folder you don't have access to any more * The file was deleted…

When you reinstalled the app, did you perform an advanced reinstall?

Just to clarify, are you referring to marking files as online-only, or are you using selective sync to prevent entire folders from appearing on your machine?

It's possible that this could be causing the issue, since more than 300,000 files can affect the app's performance. Could you try reinstalling the app, and using selective sync to deselect folders, which will delete the local copies, to bring it under that amount, to see if this helps?

It does sound like it needs to have a relative link to prevent issues across different users. As to why it works occasionally, I can't say, perhaps the way the file is being edited, or a specific user is editing the file. 

HI @"HaniN", just for clarification, is the Public folder shared by other users on your computer, or on a network of any kind?

We've done a few tests here and using the Chrome extension, the sender is still showing up as the name of the user. I'd recommend that they check their contacts lists to ensure that it hasn't somehow been renamed by the system.

Hi @"TWM Maz", thanks for bringing this to our attention. While this thread is related to Excel files, the same principle should apply for PowerPoint files, in terms of the relative and absolute path to a file. II'd recommend trying the info there to see if they help. If you have any further queries, feel free to message…

Do you have more than 300,000 files in your Dropbox account?

HI @"gorgar07", are you certain this isn't applied automatically by the email provider or host? Is the contact on their account showing the name added there?

Hi @"brett_mileshko", @"Hitch", do you have over 300,000 files trying to sync to your computer via the Dropbox desktop application?

Hi @"Agrest S.", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

HI @"Judy12159", @"Judy12205", if you have a different username, this means you've signed up on the phone using a different email from your current Dropbox account. There isn't any issue with that, however, you might accidentally be saving files into a different account, since here are two different accounts. 

It's not an instant deletion, so I'd give it a little bit of time for the files to be removed from your account.

Thanks for the update, I'm glad to hear they were able to locate the issue. This should help other users who are experiencing similar issues!

Thanks, this would delete the backup and disable the feature. It won't delete any files from your machine, only the specific backup from your Dropbox account.