Jay Dropbox Community Moderator

Hi @"anram", thanks for bringing this to our attention. Have you enabled selective sync for those folders, so they're not appearing on your machine? This will help me to assist further!

Hi @"rio macc", the Dropbox service wouldn't charge you double the amount for the next month. It would attempt a few more times to make the payment for this month, and if unsuccessful, it would downgrade the account to a Basic plan. You can try editing your payment information on your account using these steps.

Could you try pausing and resuming syncing? Have you also fully rebooted the device?

Hi @"Wittty", thanks for bringing this to our attention. On the site, does the folder have a two-person icon on it to show that it is a shared folder? This will help me to assist further!

Hi @"nikiband", thanks for bringing this to our attention. Just for clarification, are you referring to formulas in the Excel page that refer to another spreadsheet, or are these macros, or shared links to a person's Dropbox account? This will help me to assist further!

Since it's not something official suggested by Dropbox, I couldn't recommend it personally.

This thread should help answer your questions regarding the changes of the external drive usage.

Hi @"MHP86", sorry, could you clarify exactly what you mean 'the same Dropbox'? What is your current plan according to this page? What are you trying to do, add a shared folder to your account, download a file in a shared folder, or anything else?

Could you try these steps to repair the hard links and permissions in the Dropbox desktop application?

HI @"skillet", have you tried marking the file as available offline by right clicking it and choosing that option, as it sound like the file is on the site?

Hi @"RickCurran", the updated Dropbox for macOS on File Provider experience was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future. It is safe to assume that our goal is to have the same experience for all our Mac users, so the…

Hi @"kikashi", thanks for bringing this to our attention. Just for clarification, has the folder now been deleted on the Mac? Are you able to quit the app and then delete the folder? Could you try reinstalling the app, without uninstalling it first, using this link? This will help me to assist further!

Hi @"bobbobbobbob", thanks for posting today. If you're on a Dropbox Basic plan, you'd need to remove all unused devices so only 2 remain, in order to add a third device. Note that multiple logins to the same account on one computer would count as a separate device each. If you upgrade to a paid plan and then downgrade,…

Hi @"GabCarvel", according to your bank statement, were you charged directly by Dropbox, or by iTunes or Google Play? Have you tried checking your invoice/receipt page by following these steps?

Could you attach a screenshot showing the Dropbox folder in Finder, as well as the selective sync settings, while hiding any personal folder names and info?

Are you getting that error message when accessing this page? Could you try switching browsers to see if this helps?

Hi @"platinumad", if the files aren't appearing on the Dropbox site, then it means that your machine isn't syncing normally. Do the files in the Dropbox folder in Explorer have a green syncing icon, or another icon on them? Could you click the Dropbox icon in the system tray near the clock and let us know the message that…

Hi @"butterpickle", thanks for bringing this to our attention. Have you tried installing the extension directly by following the link in this article? Keep me updated with any progress!

Hi @"SVDS", thanks for bringing this to our attention. How long have you left the computer on and not in standby in order to complete the indexing process? Just for clarification, you disabled all folders using selective sync, and then only chose a folder with 7 MB and it wouldn't complete syncing? This will help me to…

Hi @"yougoweibel", thanks for bringing this to our attention. Are you getting this error when trying to download or view the file on the Dropbox site? Is this via a shared link? If you have a large video, you can either upload it to your account and share it with that user. Or, if the file is too large for your account,…

Hi @"Ben S.31", thanks for messaging the Community. Currently, the behavior is the default for File Provider devices to have the Dropbox folder located in the ~/Library/CloudStorage location, and as such is set by the OS itself. Regarding the permanence of this change for Mac cloud storage, I'd recommend you contact Apple…

Hi @"coonrodc", thanks for bringing this to our attention. Could you check the bandwidth in the app to see if this could be affecting the speed at which the files download to your machine? This will help me to assist further!

Hi @"Z3TA4", thanks for bringing this to our attention. It sounds like you're missing files on your account. Could you check the events page and deleted files page to see if they can be recovered? This will help me to assist further!

Hi @"vibeke vind", thanks for messaging the Community! There isn't a direct method to upload files from Microsoft Word to Dropbox. You'll need to either save the file in your Dropbox folder, if you have the Dropbox desktop application installed. Alternatively, you can save the file on your computer, and then upload it to…

Hi @Kimcarsten, thanks for messaging the Community! Are you looking to migrate your entire Photos library into Dropbox, or do you wan tto manually have all your images stored on Dropbox? This will help me to assist further!

Hi @"goemonburo", I've sent you an email, please could you reply to it when you get a chance!

Hi @"Bholl", the Starred tab on the navigation bar is no longer in use. Now you can access your Starred files by clicking on Starred button above the list of files on the right.

I've sent you an email, @"yutsunhsieh", please could you reply to it when you get a chance!

No worries, let us know if you have any further queries in the future!

Hi @"Paddy17", thanks for bringing this to our attention. If the files were deleted, or the link itself deleted, from their account then it wouldn't be possible to access the link on the site. The only way to download those files now would be to check with that person to see if they still have a copy and to share them…