Jay Dropbox Community Moderator

Hi @"bluehenve", according to the file itself on the device, what is the actual date of creation of the file? Does it match the time in the filename, or is it different?

Hi @"esw", we're still looking into this matter on our end. We do appreciate all comments on how to improve our services for our users!

Hi @"LeeAnn5464", your issue is different to the ones described by other users, as they're on mobile devices. What error are you getting when trying to open a file using Excel online via the Dropbox site?

Just to check, if that extension is disabled, does the Dropbox site get detected correctly by 1Password?

Hi @"dr1209", thanks for bringing this to our attention. Could you clarify which browser you're using when accessing the Dropbox site, and from what device and OS you're using? This will help me to assist further!

Hi @"Dodgeman", thanks for bringing this to our attention. Are you referring to enabling full disk mode for the Mac OS Dropbox desktop application? For the second option you mentioned, what does 'Set up Dropbox' do when you click on it? This will help me to assist further!

Hi @"jpark", just for clarification, since you've received a refund for one charge, do you want the other charge to remain active? Is the active charge the card payment?

Are you able to create a folder in the root folder of the Dropbox account online, or do you get the same error as when creating it in that folder you showed?

Hi @"-nikolaos", thanks for bringing this to our attention. On the Backup page, is the external drive backup showing up as completed with a green tick? This will help me to assist further!

Are you trying to create a folder with an invalid character? Could you try disabling all extensions in the browser to see if this could be affecting it?

Is the PowerPoint file in a shared folder or a private folder on your account? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @CharlesLane, thanks for bringing this to our attention. I'd recommend contacting the Dropbox Sign team directly via this link. They'll be able to assist in more detail on their end. Keep me updated with any progress.

Are you part of a Dropbox Business team, or are you on a personal account?

Hi @"sunnie1ee", are you able to create a folder in the Dropbox folder on your machine, so that it syncs to the site?

Hi @"Angry Customer 101", thanks for bringing this to our attention. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and…

So, the file previews normally on the Dropbox site, but it can't load the Office for the Web to load PowerPoint, is that correct?

Hi @"g1na", thanks for bringing this to our attention. Are you trying to preview a shared link, or a file in your own Dropbox account? This will help me to assist further!

Hi @"hife", thanks for bringing this to our attention. Could you clarify how this issue could be created by Dropbox? This will help me to assist further!

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

You can try using Chrome, Edge or Safari as alternative browsers to access the Dropbox site.

When you're tapping the plus icon to add the file, are you choosing the option to upload an image, or to 'create or upload a file'?

Hi @"bryanphury", is the file size still different after you uploaded the file?

Hi @"jloar", thanks for bringing this to our attention. Could you attach a screenshot showing the error or messages you're getting regarding these images? This will help me to assist further!

Hi @"TheEngineer", thanks for bringing this to our attention. It's likely that the same 'drive' won't be detected as the original drive the Dropbox folder was on originally. This would result in the app trying to create another Dropbox folder, or renaming the older folder. If you have any further queries, feel free to…

Thanks for the info, this could be an issue with the Excel app regarding the copying of characters. 

Hi @"KennyFlaming", as this appears to be the case, you can mark your entire Dropbox folder as available offline by right clicking it and choosing that option. This will force the files to download and remain on your machine.

Hi @"Bruce M", if you're experiencing the same issue when downloading the file to your phone, then it could be related to the settings on your device itself. Is there a particular reason for opening an Excel file in Numbers on your device?

Thanks for the info. In Microsoft Excel, you can create links in a workbook to another workbook or file on your computer using a formula that references an external location. When this link is created, it points to a location on your own hard drive. When your workbook is downloaded onto another's computer, the locations…

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Alexis G.1", thanks for bringing this to our attention. Are you able to login to your account using the emergency backup codes? This will help me to assist further!