Jay Dropbox Community Moderator

Hi @"Fearless", thanks for bringing this to our attention. Are these files still in the same location as before when you were syncing them, or are they no longer there? This will help me to assist further!

Hi @"catstepmum", thanks for bringing this to our attention. Could you clarify where you're seeing this? Is this on the Dropbox site, mobile app, or in Explorer/Finder on your machine? Any other info or screenshots would be helpful!

Hi @"nirtak", thanks for bringing this to our attention. Could you clarify if these files are shown on your normal files page, or on the shared files page? This will help me to assist further!

Hi @"Arcanita", thanks for bringing this to our attention. Have you checked the junk/spam folder in your inbox to ensure it hasn't gone there by accident? This will help me to assist further!

Hi @"MikeB1971", thanks for bringing this to our attention. We appreciate the feedback on the Dropbox desktop application notifications. Please keep us posted with the uploading of the second file, if you experience any similar issues.

Hi @"BDGeorgia", thanks for messaging the Community. Aside from manually downloading files and folders from the site directly onto the external drive, there isn't another method to do so on a Mac device. I'll leave this thread open for other users to post their suggestions.

Hi @"charibancho", thanks for bringing this to our attention. How long did you give the computer time to complete the migration for the Dropbox Backup feature? It can take time to move the specified folders into the Dropbox folder to back them up. This will help me to assist further!

Hi @"GOOD LIFE", thanks for bringing this to our attention. This sounds like the error message stated, the full file path, including the file name, is too long now for Excel to be able to open the file. This means from the C:\ all the way to the extension of a file, in this case xlsx. I'd recommend checking this by right…

Hi @"jmurphy60344", thanks for bringing this to our attention. If the files are showing as deleted by you, then it does mean that, somehow, the files were deleted by your user. This thread lists possible reasons as to why this could occur, and apply to files in a shared folder also. Were you able to recover the files from…

Hi @"MPrindes", I've merged you to this thread, please could you try the steps in the posts above to see if they help? Keep me updated with any progress!

Hi @"suibom", thanks for bringing this to our attention. For the folders that have both a green icon and a cloud icon with a down arrow, this means that there is at least one online-only file in the folder. There can also be files that are “available” and/or “available offline” in the folder. If you open the folder in…

You've mentioned that you contacted the support team via email. Have you tried asking them for further help, since they can investigate further?

No, that's it, deleting the file will always delete the shared link. Uploading the file while it already exists will overwrite it and keep the link.

If you click the Dropbox in the menu bar, what message do you see on the bottom left?

Hi @"giorgia brignone", could you try checking this page to see if this is a shared file on your account? 

Hi @"realbillsf", just for clarification, are you uploading the file directly to the Dropbox site, and not via the desktop app or the mobile app?

If you right click the Dropbox folder in Finder, and then choose 'Get info', you should see the full folder path there. Does it mention CloudStorage anywhere?

Hi @"wearpants", thanks for bringing this to our attention. Just to check, the other devices, is the Dropbox desktop application installed with admin privileges which gives more context menu options? This will help me to assist further!

Yes, I'd recommend leaving it blank since you might not receive files with the correct time and date in the filename, if at all.

Hi @"Mary53", the images are too small to see anything on them. Are you on the newer version of the Dropbox desktop application for Mac OS? Is the Dropbox folder located in the CloudStorage location?

Hi @"flyingcow", thanks for bringing this to our attention. As you're the family admin, I'd recommend contacting the support team directly for them to investigate this matter in more detail. Keep me updated with any progress.

Hi @"lordphilippe", the camera uploads feature locates all images in the camera roll and screenshots folder on your mobile device, and then uploads and renames the files to the same naming format. There are no folder structures saved during this process, and currently there isn't an option to do so. If you have any further…

HI @"KAYEMARIE", did you try the steps provided by @"Rich" to contact the billing team for them to investigate this matter in more detail?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Xanthocletes", thanks for bringing this to our attention. Could you clarify what type of files you're trying to share? Do you have any other shared links or files on the account that could be triggering this message? This will help me to assist further!

Hi @"MilicaB", I've merged you to this thread to keep similar queries together. You can check my previous post on how to leave the Dropbox Business team that you've joined. If you have any further queries, feel free to message back.

The usernames are associated with different Dropbox accounts, meaning you have completely different email addresses. If you have more than one email address, make sure you're signed into the correct one when using the Dropbox desktop application, and when signing onto the site to post here.

Hi @"MarkW1", it looks like you signed onto the forum using a different Dropbox account, since your username is different. I'd still recommend the advanced reinstallation it to fully remove any traces of the Dropbox program or folder on the administrator account.

Thanks, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?