Jay Dropbox Community Moderator

Hi @"Bell500", thanks for messaging the Community! The Dropbox desktop application would detect the machine as a new device. If you choose to set up Dropbox Backup, a new backup would be created, instead of linking it to the old backup. If you have any further queries, feel free to message back.

It looks like the option isn't there in this instance. Could you clarify exactly what issue you're experiencing? Is the computer backup option running, so certain folders are in the Dropbox folder, or is it only the external drives that are backing up to your account?

Thanks for the info, are you able to use the card lookup tool to locate which account the payment was associated with?

Thanks for the ticket ID, I've gone ahead and prioritized it on our system to expedite matters on your behalf.

Could you confirm that the date shown on the Android device (21:33) is the creation date, or the modification date of the file itself? The distinction between the two is important.

Hi @"rjkg", this is unrelated to iCloud, as the CloudStorage location is a new requirement by Mac OS for newer installations of the Dropbox desktop application. You can read up more about this change from here. Since that user is on the newer version, the link you specified for the other users won't work for them.

Just for clarification, is the right part of the image the file as it appears on your camera, or from after it was uploaded to Dropbox? Is that filename, showing 21:33 on the Android device assigned by Dropbox or the Android device?

Hi @"KHAIR", the Dropbox mobile app won't automatically convert webpage files to a PDF file. You'll need to try saving it to your device first as a PDF, and then upload it to Dropbox.

Hi @"haniapik", thanks for bringing this to our attention. Do you have the ticket ID from the automated email response when you contacted the support team? This will help me to locate it on our system!

Hi @"wazzuchick", on your mobile device, are you connected to a stable WiFi connection, or using cellular data? Regarding the Dropbox album, my colleague was asking if you experience the same issue scrolling through your images when viewing the files on your machine, if you have the Dropbox desktop application installed,…

Hi @"dockap", are you holding down the Option/Alt key on your keyboard when viewing that tab?

Hi @"Joseph C.23", currently, there isn't a method to do so via the Dropbox site. There may be other apps or services that might be able to extract a list of folders on your account.

I am referring to this image you posted of the shared folder, not the zip file you downloaded: Could you open the folders in that link and check the size of the files within and attach a screenshot showing these sizes?

Hi @"DeadlyEspresso", thanks for bringing this to our attention. Have you already tried rebooting your computer entirely after uninstalling the Dropbox desktop application? This will help me to assist further!

Hi @"Ratlaw", thanks for bringing this to our attention. According to your bank statement, are you being charged by Dropbox, iTunes or Google Play? This will help me to assist further!

Hi @"MikeMcGVO", thanks for the info. Does this occur for other folders with greater or fewer files, and for different total file sizes?

Hi @"ssruiz", this is correct, you'd need to manually find each file and folder, and then manually remove them from the shared access to that file or folder. If you have any further queries, feel free to message back.

Hi @"swag", could you confirm the full size of the shared link you showed by opening up the subfolders in that link to see the size of the files within each one, instead of the downloaded zip file?

Hi @"IanSE", thanks for the info. I'd recommend contacting the team for further assistance on this matter.

Hi @"James b124", you can create the new Dropbox account on the site itself, and then any of the older files from the previous account you have saved to your machine can be uploaded onto this new account (provided you have enough quota to do so).

Hi @"Massimotx", do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Hi @"Massimotx", just to confirm, are you getting the exact same error message, or another one? A screenshot would help greatly.

Thanks for the info, could you attach a screenshot showing what you're seeing on your machine?

Could you attach a screenshot showing what you're describing, while hiding any personal info?

Hi @"Gtbrown131", thanks for messaging the Community! Currently, this wouldn't be possible on the Dropbox site. There may be other services that could access your Dropbox account in order to do this for you. If you have any further queries, feel free to message back.

Glad to hear you were able to locate the issue. Are you still experiencing the same issue after disabling or uninstalling OneDrive?

This would mean that the Dropbox desktop application isn't uninstalled fully. Could you try using these steps?

Hi @"mjones782", thanks for messaging the Community! This would be correct, uninstalling the Dropbox desktop application on the old computer will prevent any changes in that Dropbox folder from syncing to your new computer. If you have any further queries, feel free to message back.

Thanks for the update. As you mentioned, it might be a conflict between that other extension affecting how the site site is being detected by 1Password, so the developers of the Relay extension would be better placed to assist further on this matter.

Hi @"Pam Kenyon", if you want to restore a deleted member from the Dropbox Business team, if you're the team admin, and it's within 7 days of the deletion, you can follow these steps to recover their account. Afterwards, you can convert their account to a personal account away from the team.