Jay Dropbox Community Moderator

Hi @"rigas", thanks for bringing this to our attention. Could you clarify exactly how the extension isn't working? It is loading but appears blank completely, are no passwords for any sites showing up, or does it generate an error? Any other info or screenshots would be helpful!

Hi @"secret_username1", thanks for bringing this to our attention. You can mark the entire Dropbox folder as available offline when right clicking it in Explorer/Finder. This will ensure that all files download to the computer. Depending on your OS, you can also select the default option in the Dropbox desktop application.…

Hi @"Pierre15", thanks for bringing this to our attention. If the file isn't visible in the events page or the deleted files page, then there's a few possibilities as to why this might be the case: * The file is on another Dropbox account * It was in a shared folder you don't have access to any more * The file was deleted…

When you reinstalled the app, did you perform an advanced reinstall?

Just to clarify, are you referring to marking files as online-only, or are you using selective sync to prevent entire folders from appearing on your machine?

It's possible that this could be causing the issue, since more than 300,000 files can affect the app's performance. Could you try reinstalling the app, and using selective sync to deselect folders, which will delete the local copies, to bring it under that amount, to see if this helps?

It does sound like it needs to have a relative link to prevent issues across different users. As to why it works occasionally, I can't say, perhaps the way the file is being edited, or a specific user is editing the file. 

HI @"HaniN", just for clarification, is the Public folder shared by other users on your computer, or on a network of any kind?

We've done a few tests here and using the Chrome extension, the sender is still showing up as the name of the user. I'd recommend that they check their contacts lists to ensure that it hasn't somehow been renamed by the system.

Hi @"TWM Maz", thanks for bringing this to our attention. While this thread is related to Excel files, the same principle should apply for PowerPoint files, in terms of the relative and absolute path to a file. II'd recommend trying the info there to see if they help. If you have any further queries, feel free to message…

Do you have more than 300,000 files in your Dropbox account?

HI @"gorgar07", are you certain this isn't applied automatically by the email provider or host? Is the contact on their account showing the name added there?

Hi @"brett_mileshko", @"Hitch", do you have over 300,000 files trying to sync to your computer via the Dropbox desktop application?

Hi @"Agrest S.", could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

HI @"Judy12159", @"Judy12205", if you have a different username, this means you've signed up on the phone using a different email from your current Dropbox account. There isn't any issue with that, however, you might accidentally be saving files into a different account, since here are two different accounts. 

It's not an instant deletion, so I'd give it a little bit of time for the files to be removed from your account.

Thanks for the update, I'm glad to hear they were able to locate the issue. This should help other users who are experiencing similar issues!

Thanks, this would delete the backup and disable the feature. It won't delete any files from your machine, only the specific backup from your Dropbox account. 

Hi @"Judy12159", I'd recommend leaving the file as is to prevent any issues with the backup process. It's possible there was an issue logging into the site via the mobile device, however, it seems you're able to post normally.

Sorry, which link are you referring to, the one for the main homepage, or the Backup page?

First, could you try clicking the button in that image for restoring the default location, to see if this helps?

It should have opened the Dropbox site, which would be the same page you were on previously. If it's showing more files now, this could mean that it refreshed the page.

Hi @"Graham_12", thanks for bringing this to our attention. Are you trying to delete a file, folder or shared folder from the main page? Is it possible that your quota is being used up by a shared folder or backup, which you can see from this page? This will help me to assist further!

Thanks, I've merged you to this post to keep similar queries together. in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"mediagirlnm", thanks for bringing this to our attention. Are you certain that you're trying to join the folder from this account? Could you attach a screenshot showing the error you're getting, while hiding the name of the folder? This will help me to assist further!

Shared links only allow you to view and download files. To upload files to their account, without it affecting your own quota, you'll need to ask them to create a file request. 

Hi @"K3R5CH3N", you can remove the shared folder from your account, which would free up the space again. If you need to access their folder, they could share a link to that folder instead, so you can access it from the site, without having to add it to your Dropbox account.

Could you clarify what you mean when you 'look at it from a desktop'? Are you not already on your desktop machine when using this browser to view your files? 

No worries, glad to have helped out. Enjoy the rest of your week!

HI @"langzi", are you still experiencing this issue on your device?