Jay Dropbox Community Moderator

Have you taken any different types of photos recently, using any kind of filters, including Live Photos?

When referring to browsers, are you using them on the mobile device, or on your desktop?

Hi again @"NancyTheSpeedy", thanks for bringing this to our attention. The simplest method would be to create a shared folder, invite the other Dropbox account, and move all the files into that folder. Once you're certain that all the photos are in that folder and fully synced, you can transfer the ownership to that user,…

Hi @"newtonprints", thanks for messaging the Community! If you delete a file from your Dropbox folder, this deletion will sync to the site, and also remove the file from other computers and devices. If you need to free up space, you could mark files as available online-only, or by using selective sync. If you need any…

Basically, you can create a shared folder, invite other users to it if need be, and at some point you temporarily removed it from your account, even though you still own it. 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Could you try switching browsers to see if this helps? On the mobile app, could you try marking files as available offline to see if they play better?

Hi @"Screatch", thanks for bringing this to our attention. It's possible that you might be experiencing this behavior on your account. Could you confirm what type of plan you're on? This will help me to assist further!

Are you able to rejoin your shared folder from that page? Just so you're aware, it is possible to be the owner of a shared folder and to not have it added to your account, which would take up quota to do so.

Not a problem at all, @"davelgil". If you need any further assistance in the future, please let me know. Enjoy your week ahead!

Hi @"Yazan2", thanks for bringing this to our attention. Does the video meet the requirements to play normally on the site or mobile app according this page? This will help me to assist further!

Hi @"dr4", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even cellular data settings that could be restricting traffic to the following Dropbox domains? This will help me to assist further!

One possible reason for the missing context menu items is that the app wasn't installed with admin privileges. Could you download the latest version for Windows from here, and then follow these steps to install it as an admin

Hi @"TMC1956", thanks for bringing this to our attention. Could you clarify what you mean by live links? Are these Dropbox shared links to other files? Any other info or screenshots would be helpful!

The Dropbox options should appear beneath the separator under Spybot in their own section. Could you try reinstalling the app, without uninstalling it first, by using this link? Also, if you haven't done so recently, could you also reboot the machine if possible?

That looks to be either a file not in the Dropbox folder, or somehow the app isn't running. Does the file have a sync icon visible on it?

Hi @"justing1", I've merged you to this thread for users with similar questions. Could you try the solutions above to see if they help?

Are any Dropbox options appearing when right clicking a file or folder? Is the Dropbox desktop application running and syncing normally? Could you attach a screenshot showing your right click options (while hiding any filenames or personal info) to see what you're getting?

Hi @"anazacco", thanks for bringing this to our attention. Did you delete the shared folder when viewing your list of folders? You should be able to add the folder back to your account from this page. Keep me updated with any progress!

Hi @"davelgil", thanks for messaging the Community! The wording for the online-only/local has changed recently. Now, the options you would see are 'Make available offline' or 'Make online-only'. Please let me know if you're not seeing these specific options, and also what version of Windows you're using. This will help me…

Hi @"rigelli", thanks for bringing this to our attention. Just for clarification, did you mean you upgrade to a Dropbox Business team, or you have access to join one? Are these shared links that are accessible to other users on the web, or are these links only meant to refer to another Excel sheet? This will help me to…

Hi @"zf-itbuilder", thanks for bringing this to our attention. Just for clarification, when you uninstalled and reinstalled the app, did you perform an advanced reinstallation of the app using the steps in this link? This will help me to assist further!

Hi @"loungebob", thanks for bringing this to our attention. To keep it easier to read, here are the answers to your queries: * When marking files as online-only, and files are being downloaded, do they get the green icon on them, or something else? * The grey x icon is a Windows icon, and could mean that the file isn't…

That's correct, the mobile app is mainly used for previewing files on the app, or for exporting a few files into other apps. 

If you don't have the Dropbox desktop application installed, there isn't much I can suggest. In the app, you'd have the option to disable Dropbox Backup, and the folders would return to the default location.

Hi @"chrisryanphotog", do you have any other Library file that could be trying to sync in the drive?

Are you able to restore the default location of those folders from within Finder or the Mac OS settings?

When you connected the phone to the computer, was the phone unlocked, or did it have the passcode on the screen?

Currently, it wouldn't be possible to prevent the email notifications being sent out when they are added to a shared folder.

Hi @"FlashyX", as this is the expected behavior of the Dropbox sync icons when using the new File Provider version, as per their requirements, what fix are you looking for?

Hi @"JP-LCG", to look into this in more detail, could you contact the support team directly via this link?