Jay Dropbox Community Moderator

Hi @"alturic", according to our info, there isn't an issue as such, since we would have many reports of the same nature. Does your VPN have any settings that could be restricting traffic to the following Dropbox domains?

There is a possibility that strict security measures might screen any links for potential malware or other behaviors, perhaps a few times via different scanners, which could be causing this. I'll leave this thread open for other users to comment their experiences as well.

Indexing is when the Dropbox desktop application is performing checks on the files to ensure they are in the correct location and status. This usually takes time when a new installation of the desktop is performed, since it needs to make numerous checks of all files. Syncing is when changes are detected by the desktop app…

Yes, that would be the best bet in this scenario. The optimal order to do so would be: * Unlink your desktop app * Uninstall the desktop app * Follow these steps to fully uninstall it (and delete the Dropbox folder) * Reinstall the app * Allow all files to sync down from the site If you need any further assistance, please…

Hi @"xitronix", thanks for bringing this to our attention. I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end. Keep me updated with any progress.

Are these files being deleted from an older backup somehow, since your computer is still showing the correct space usage?

The Dropbox app wouldn't be deleting files from backup and then deleting it from the computer. Are you sure it's not just completing the indexing and the uploading of the backup at the same speed (meaning it's finding new files and then uploading them just as fast)?

Thanks for the info. Are you still able to upload and sync files on your account normally?

Thanks for the info, this is probably the reason that you received conflicted copies on the files, since the location was different and hadn't yet finished indexing. Are you still experiencing this issue after the completion of the indexing?

Thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

Hi @"Plinio Bosco", thanks for bringing this to our attention. Could you attach a screenshot showing that you're out of storage on your account? This will help me to assist further!

HI @"joshld12", could you clarify exactly what is happening when you try to sign out of the Gmail account in the Dropbox desktop application preferences? Are you able to open the preferences from the menu bar Dropbox icon?

Hi @"Bill Waller", thanks for messaging the Community! If you're using file requests, currently, there is no way to inform or contact the people who upload to your account via that method. Once a file is uploaded, it's automatically added to your folder, and it's a one-way link. You have no access to their email addresses,…

In general, to avoid any potential conflicts or confusion regarding data, when moving to a new machine, we don't recommend using any non-Dropbox backup/restore process or service (such as Migration Assistant, Time Machine, or other services). This is because, in cases like your own, if the Dropbox Backup feature is…

Hi @"Pixelestial", could you try the steps in the advanced reinstallation process to see if they help with removing the app and reinstalling it after?

Hi @"gustavgans1", thanks for messaging the Community! It depends on how the audio player works. If it allows the previewing of shared links from the Dropbox site, then it could work. You might need to force the file to render by changing the dl=0 to raw=1 in the shared link. Keep me updated with any progress!

Hi @"mgw1", thanks for bringing this to our attention. When you changed your device, did you use the Apple Migration Assistant, or allow Dropbox to begin syncing files from the site completely? Were both devices using the new File Provider version (where the Dropbox folder is in Library/CloudStorage), or the older version?…

Hi @"ironcove", it depends on the type of folder you're referring to. Is this a normal shared folder (or subfolder in a shared folder), or a team folder if you're in a Dropbox Business team?

It wouldn't work with shared links, since they're not tied to that user's account. The Open in Finder option only applies to users when accessing files in their own Dropbox account via the site.

You can edit Office files via the Dropbox site using these steps. If you're on a Dropbox Business team, you'll need a license to use the editing feature on the site. There are no restrictions on editing in the desktop Microsoft apps.

Since you moved to a new computer, the Dropbox desktop application knows that this is a different machine, even if you used the Migration Assistant. However, given that you've already used Migration Assistant, and that the files were transferred too, this may have unexpected effects which we wouldn't be able to determine.…

Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.

Hi @"officeemployee205", thanks for bringing this to our attention. In order for the Open button to display the correct options, you'd need to follow the info in this article. Keep me updated with any progress!

Are you sure that the folders are deleted from within the Dropbox folder? Do the folders still appear on the Dropbox site when you login to your account? When you click the Dropbox icon once, in the menu bar at the top of the screen, what message do you see on the bottom left?

The screenshots you posted earlier indicated that you are at the maximum of 3 devices for your Dropbox Basic account, so you can't add this computer. You'll need to access this page and remove devices until only 2 remain, so that you can add the computer to your account.

Hi @"algae-jacket", does this file exist in the Dropbox folder on the other device using Maestral?

Hi @"TKC2", are you referring to editing files via the Dropbox site, or the mobile app?

If this issue occurred last night, then it could be related to the forums if they were updated. Did you make an update to the Dropbox mobile app?

There should be a camera icon in the reply box, or you can copy and paste the image directly into the reply.

Hi @"CKKJA", thanks for bringing this to our attention. Is the attach files feature part of the Dropbox mobile app, or the message boards you use? This will help me to assist further!