Jay Dropbox Community Moderator

Hi @"Bill Waller", thanks for messaging the Community! If you're using file requests, currently, there is no way to inform or contact the people who upload to your account via that method. Once a file is uploaded, it's automatically added to your folder, and it's a one-way link. You have no access to their email addresses,…

In general, to avoid any potential conflicts or confusion regarding data, when moving to a new machine, we don't recommend using any non-Dropbox backup/restore process or service (such as Migration Assistant, Time Machine, or other services). This is because, in cases like your own, if the Dropbox Backup feature is…

Hi @"Pixelestial", could you try the steps in the advanced reinstallation process to see if they help with removing the app and reinstalling it after?

Hi @"gustavgans1", thanks for messaging the Community! It depends on how the audio player works. If it allows the previewing of shared links from the Dropbox site, then it could work. You might need to force the file to render by changing the dl=0 to raw=1 in the shared link. Keep me updated with any progress!

Hi @"mgw1", thanks for bringing this to our attention. When you changed your device, did you use the Apple Migration Assistant, or allow Dropbox to begin syncing files from the site completely? Were both devices using the new File Provider version (where the Dropbox folder is in Library/CloudStorage), or the older version?…

Hi @"ironcove", it depends on the type of folder you're referring to. Is this a normal shared folder (or subfolder in a shared folder), or a team folder if you're in a Dropbox Business team?

It wouldn't work with shared links, since they're not tied to that user's account. The Open in Finder option only applies to users when accessing files in their own Dropbox account via the site.

You can edit Office files via the Dropbox site using these steps. If you're on a Dropbox Business team, you'll need a license to use the editing feature on the site. There are no restrictions on editing in the desktop Microsoft apps.

Since you moved to a new computer, the Dropbox desktop application knows that this is a different machine, even if you used the Migration Assistant. However, given that you've already used Migration Assistant, and that the files were transferred too, this may have unexpected effects which we wouldn't be able to determine.…

Provided that you're below the quota level according to the plan page, you should still be able to access, add and edit files on your account.

Hi @"officeemployee205", thanks for bringing this to our attention. In order for the Open button to display the correct options, you'd need to follow the info in this article. Keep me updated with any progress!

Are you sure that the folders are deleted from within the Dropbox folder? Do the folders still appear on the Dropbox site when you login to your account? When you click the Dropbox icon once, in the menu bar at the top of the screen, what message do you see on the bottom left?

The screenshots you posted earlier indicated that you are at the maximum of 3 devices for your Dropbox Basic account, so you can't add this computer. You'll need to access this page and remove devices until only 2 remain, so that you can add the computer to your account.

Hi @"algae-jacket", does this file exist in the Dropbox folder on the other device using Maestral?

Hi @"TKC2", are you referring to editing files via the Dropbox site, or the mobile app?

If this issue occurred last night, then it could be related to the forums if they were updated. Did you make an update to the Dropbox mobile app?

There should be a camera icon in the reply box, or you can copy and paste the image directly into the reply.

Hi @"CKKJA", thanks for bringing this to our attention. Is the attach files feature part of the Dropbox mobile app, or the message boards you use? This will help me to assist further!

Hi @"Pelleba", thanks for bringing this to our attention. Could you clarify what email you're referring to? A screenshot (while hiding any personal info) would help me greatly!

Hi @"roshana", this feature is available for Instagram Business accounts, or Facebook Pages, not personal accounts. Could you confirm that you meet these requirements?

Hi @"dianefranklin", you're currently using the Dropbox site. Please could you open Finder instead and locate your Dropbox folder and check the files there?

HI @"CaptainBlue", if the folders have two icons, this means that the folder contains at least one online-only file, but any newly added files will become available offline by default. If this isn't the case, could you try marking it as available online-only, and once it has the cloud icon alone, mark it as available…

It sounds like your mobile apps were syncing using the Gmail Dropbox account, and your desktop was using the business email. As you won't be able to login to the Dropbox site using the old business email, you won't be able to access those files from there. Since you changed the account on your computer, you might have a…

Thanks from the info. Given your current location, it's possible that your app isn't able to access the necessary servers to amend certain Dropbox settings, even while using a VPN. I'm sorry I can't be more helpful on this matter.

Hi @"paintboxpro", could you try these steps to see why your recording has no audio, and let us know how it goes!

I'm still not sure what you're referring to exactly. Do you mean to say that certain folders are in the Dropbox folder, when they shouldn't be there? Do you have Dropbox Backup enabled, which moves the Desktop , Documents and Downloads folders into your Dropbox folder?

Hi @"sbergenh", thanks for bringing this to our attention. Currently, it isn't possible to change this setting in the camera uploads feature, as it always defaults to the current timezone when uploading images. However, if there is enough metadata on the files, you might be able to use naming conventions to rename the…

Hi @"muntyan oleg", could you try changing the : symbols to a - symbol instead, as Excel might not support those symbols in file names?

Glad to have helped out, enjoy your week ahead!

Hi @"Bulletpr00f", @"no long usable ", thanks for bringing this to our attention. As it sounds like there's a backup on your account, you can view it from this page. You should be able to delete or disable the backups from there to free up the quota on your account. If you need any further assistance, please let me know!