Jay Dropbox Community Moderator

Hi @flandrese, thanks for bringing this to our attention. Could you let us know what version of iOS you're running, and the version of the mobile app? This will help me to assist further!

When you click the link I provided previously, what screen do you see? Does it tell you what plan you're on and the quota level?

Hi @"raf99", could you clarify what you mean by extension? Are you referring to the online-only option on the Dropbox site?

Hi @"bradh0999", can you give us more information on how it isn't working, and the exact steps you're following? This will help me to assist further!

Hi @"x-yuri", if the files are visible on the site, can you try adding a test file to one of those directories to see if this somehow helps them to sync down to the machine?

Hi @"bobscarwidow", are you accessing this on the Dropbox site? What do you see on the plan page? @"Love4littleman", what happens when you attempt to cancel the plan?

Hi @"faber security", could you clarify more on how it isn't allowing you to complete the task?

Hi @"hannahmanierka", currently, there is no change on this topic, as it isn't possible to export or download entire folders on your mobile device.

If you add the recipients, then it means you're sharing a file or folder directly to a user's Dropbox account, so they would need to sign in to view the file or folder. If you'd rather not have them do this, you can share a link to the file or folder, so it can be viewed on the site.

Currently, we've received reports about this behavior, so our team are looking into it in more detail on our end.

No worries, glad to have helped out! 

Hi @"Ronsk1", thanks for bringing this to our attention. Have you recently installed the app, or made any updates to it? This will help me to assist further!

Hi @"FranMel", thanks for bringing this to our attention. How did you share the file to the user? Was it via shared link, or a direct share to the file? This will help me to assist further!

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services. In the meantime, we'd recommend uploading files in batches no larger than 100 files at a time to prevent this from occurring on your device.

Hi @"mobin68", if you're also experiencing this issue with your iCloud, then there could be something else affecting the speed on your machine. Either the internet connection is affecting it, when trying to download the file and folders when you doubleclick them, or some other behavior on Windows.

Hi @"MinorDeity", the emails are sent out immediately from the Dropbox servers if a request is made. If there was a delay, it could be related to your email provider, so we'd recommend contacting them first regarding the delay in delivery.

Thanks for the info. As you're still experiencing this issue, I'd recommend contacting the support team for them to investigate further.

Hi @"TheKeel", currently, it isn't possible to upload directly to personal Facebook accounts, you can only upload to Facebook Pages using this feature. However, there may be some third party apps or services that can act as an intermediary to upload images from Dropbox to Facebook.

Hi @"FlyingDutch7", you can upload Live Photos by going into the Dropbox mobile app settings > Camera Uploads > Videos, and enable the 2 second video option.

Hi @"Mark R.80", just to check, do the files have any incompatible characters in the file name, which could prevent them from appearing on the Windows machine entirely?

Hi @"Regc", the link expiry is from the site, not if you use it via email, so the copying and pasting it into an email won't extend the expiry date.

Hi @"DV87", thanks for messaging the Community. Are you on a Mac device, and are you on the newer version of the Mac OS Dropbox desktop application? This will help me to assist further!

Hi @"pelos", I've merged you to this thread to keep similar queries together. This post indicates that we are currently investigating this matter in more detail.

HI @"Rebecca16", if it is a shared folder, which is then added to their account, then it would affect their quota. This quota we're referring to is the online quota on your (and their) Dropbox account. If the Dropbox desktop application is installed, it will also take up space on the computer. 

Hi @"MikeB1971", thanks for bringing this to our attention. Currently, there isn't a direct feature to stop this downloading of the file when you attempt to open it. What you could try is to right click the file or folder, and mark it as available online-only, so that they won't try to download. If you have any further…

Hi @"Musicmind", thanks for messaging the Community! Could you clarify exactly how you unshared the folder? Did you remove all the users from the folder, or did you unshare it directly? This will help me to assist further!

Hi @"mskogly", are you able to see which file isn't able to sync from within Finder?

Hi @"osill", are you able to reply to the original ticket via the same email address in order for that agent to assist you? --- @osill님, 안녕하세요. 해당 상담원이 도움을 드릴 수 있도록 동일한 이메일 주소를 통해 원본 티켓에 답장을 보내주실 수 있나요?

Thanks for the info. Could you try fixing the permissions of the files in your Dropbox folder by following these steps: 1. Stop the Dropbox desktop application (if needed) * Click on the Dropbox icon. * Choose Quit/Stop/Exit 2. Open your Terminal app (Located at /Applications/Utilities/Terminal) 3. Copy and paste the…

You can change the link settings from the previous page I linked, and delete the edit link and replace it with a read-only link.