Jay Dropbox Community Moderator

Use your browser with an incognito/private browsing window, and access this page, then login with the other email address. If you don't know what password it could be, try resetting it.

Most likely you have an account at the Gmail address, and another at the MIT email address. Could you try logging into the Dropbox site using the other email to see if the files are visible there, and that other device? Currently, there isn't any method to merge account, aside from using shared folders to transfer files…

Thanks for the info, it sounds like you might be experiencing the issue in this thread. We're currently looking into this matter further.

If this was a paid Dropbox Business team, then you would be converted back to a Basic plan once the admin does the change. You should've received a pro-rated refund for the remainder of your subscription, which you can check on this page.

Hi @"willuper", thanks for bringing this to our attention. As you've joined a Dropbox Business team, only the team admin can remove you from the team. You'll need to ask them to convert your account to a personal account away from the team. If you need any further assistance, please let me know!

Hi @"sebastianvaldes", thanks for bringing this to our attention. Could you try reinstalling the app, without uninstalling it first, by using this link? Keep me updated with any progress!

Hi @"gogettervj", I've merged you to this post, please could you try the troubleshooting above to see if this issue persists in other apps or different file types?

If the folder is empty, it should be possible to add it to their account. Could you try adding a single small file into the folder, and then ask them to add it to their account, to see if this helps?

Hi @"DebDamm", thanks for messaging the Community! If you have a shared folder, and the other user doesn't have enough quota, then it won't be possible to add the folder to their account. How large is the shared folder you're trying to share? This will help me to assist further!

After a brief search, there is a feature for Chrome called Auto Sign-in, which uses your Google profile on the top right to login, and it could even be a group policy from IT. It's possible this might be related to what you're experiencing. While I can't provide support on that feature, perhaps the information I provided…

Hi @"SoundTranscripts", do you have any kind of password manager that tries to autoogin onto the Dropbox site, or does your group use any kind of SSO to access your accounts? 

Generally, when the app is indexing, we recommend users to allow it to finish to ensure the app works normally. Editing files while there is normal syncing shouldn't cause any issues. There have been a few rare instances in the community where users have reported that their files are written to and saved continuously…

Hi @"Tassia", do you see any info in the events page or the deleted files page?

Hi @"zampa", thanks for bringing this to our attention. Are you signed out of the first account on the Dropbox site when creating the new account from this page? This will help me to assist further!

Are you able to add files above the 2 GB level mentioned on that page, since you do have 15.38 GB of total quota?

Thanks for the screenshot. This looks like a completely different Dropbox account. Are you certain that the Dropbox desktop application is signed into the exact same email address? Do you see both devices connected to your account on this page?

Hi @"lfmarianojr", thanks for bringing this to our attention. Are you working via the Dropbox site, or the Dropbox folder on your machine with the Dropbox desktop application installed? This will help me to assist further!

Hi @"diffeyewear", I've merged you to this thread, could you check the suggestions listed here to see if they help?

Hi @"alturic", according to our info, there isn't an issue as such, since we would have many reports of the same nature. Does your VPN have any settings that could be restricting traffic to the following Dropbox domains?

There is a possibility that strict security measures might screen any links for potential malware or other behaviors, perhaps a few times via different scanners, which could be causing this. I'll leave this thread open for other users to comment their experiences as well.

Indexing is when the Dropbox desktop application is performing checks on the files to ensure they are in the correct location and status. This usually takes time when a new installation of the desktop is performed, since it needs to make numerous checks of all files. Syncing is when changes are detected by the desktop app…

Yes, that would be the best bet in this scenario. The optimal order to do so would be: * Unlink your desktop app * Uninstall the desktop app * Follow these steps to fully uninstall it (and delete the Dropbox folder) * Reinstall the app * Allow all files to sync down from the site If you need any further assistance, please…

Hi @"xitronix", thanks for bringing this to our attention. I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail on their end. Keep me updated with any progress.

Are these files being deleted from an older backup somehow, since your computer is still showing the correct space usage?

The Dropbox app wouldn't be deleting files from backup and then deleting it from the computer. Are you sure it's not just completing the indexing and the uploading of the backup at the same speed (meaning it's finding new files and then uploading them just as fast)?

Thanks for the info. Are you still able to upload and sync files on your account normally?

Thanks for the info, this is probably the reason that you received conflicted copies on the files, since the location was different and hadn't yet finished indexing. Are you still experiencing this issue after the completion of the indexing?

Thanks for the info, I'd recommend contacting the support team for further assistance on this matter.

Hi @"Plinio Bosco", thanks for bringing this to our attention. Could you attach a screenshot showing that you're out of storage on your account? This will help me to assist further!

HI @"joshld12", could you clarify exactly what is happening when you try to sign out of the Gmail account in the Dropbox desktop application preferences? Are you able to open the preferences from the menu bar Dropbox icon?