Jay Dropbox Community Moderator

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions. You can lookup the transaction on the site using this tool to determine which Dropbox account has the payment associated to it.

Could you try switching it to No Proxy, and then reboot the app and machine completely to see if this helps?

Hi @"daddix55", as this is a new username, this means you're signed in under a different Dropbox account, which user were you previously? Could you check which email is currently signed in on this page? Are the payments associated to that account according to here? Currently, it isn't possible to transfer payments from one…

Hi @"A28", thanks for bringing this to our attention. When you say you checked your Dropbox account twice a year, does this mean that you logged into the account on the Dropbox site when you got the email? If the Dropbox desktop application isn't signed into any account, then it wouldn't be able to access any data on your…

Hi @"Charlot_2", it is possible that certain ISPs can throttle connections to certain sites (or in general to any site), Are you connected via ethernet cable or via WiFi to your router?

Hi anonymous, in the Dropbox desktop application preferences, what do you have set as your proxy?

Hi @"Xanlithe" , thanks for bringing this to our attention. Are you on a Dropbox Basic plan with 3 or more connected devices? This will help me to assist further!

Hi @"Graeme T.1", do you have the ticket ID from when you contacted the support team? Have you tried marking the file as online-only, and then as available offline to see if this helps?

Hi @"Eltary", thanks for bringing this to our attention. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps? Keep me updated with any progress!

Hi @harjot singh sandhu, thanks for bringing this to our attention. Just to clarify, are you uploading by moving files into the Dropbox folder on your computer, or by uploading direct to the site? Have you tried increasing or removing the upload bandwidth limit in the Dropbox desktop application? This will help me to…

Hi @"d-ver", thanks for bringing this to our attention. The new version of the shared link should allow files to render as normal. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your…

Hi @"Stuart_Hunt", thanks for bringing this to our attention. How exactly are you sharing this file with your users. Are you sharing the file directly to the Dropbox accounts? Or, are you sharing a link to the file (or folder) and then copying and pasting that link in an email? This will help me to assist further!

Hi @"tightpurchaser", I've sent you an email, please could you reply to it when you get a chance!

No worries, glad to have helped out. Enjoy your weekend!

Hi @"SGilbert", thanks for bringing this to our attention. Could you try reinstalling the app, without uninstalling it first, by clicking this link? Keep me updated with any progress!

Hi @"Lettice", did you have a paid account at some point? If you're not seeing any payments on this page, is it possible that you have another email address on which there could be a Dropbox account?

Hi @"Sniposaurus", does your Android device no give the option to make that app as the default, instead of the Dropbox mobile app? Could you attach a screenshot showing this prompt?

Hi @"cads666", thanks for messaging the Community! Do you have the Dropbox desktop application running and syncing on your computer? Are you able to delete the images from the Dropbox folder, which would then delete from the site? This will help me to assist further!

Hi @"RGW44", thanks for bringing this to our attention. In general, msg files can't be previewed on Dropbox, either via the site or mobile app, and you'll need a third party app or service to view those files. Just to clarify, are you getting this message for files such as images, videos and documents? This will help me to…

Hi @"debalombard", thanks for bringing this to our attention. It sounds like this is the prompt to setup your account and start uploading files. It doesn't mean that you have files that need to be uploaded. You can safely ignore this email. If you have any further queries, feel free to message back.

What exactly happens when a user in Moodle clicks the edit PDF button, or the Draw button? Does it allow them to change the PDF in the shared link itself? If so, does the change save for anyone else who views the same shared link, or just for that user? What about if you view the shared link in an incognito window…

Hi @"sprocket003", thanks for messaging the Community. Currently, it isn't possible to search for files on the deleted files page, as it only shows the deletions in reverse chronological order. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Could you clarify what Moodle is exactly, and it affects Dropbox links? Are the users signed into their own Dropbox account when viewing the link?

Hi @"Cire3", are you able to log into your Dropbox Passwords account using your saved recovery words?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting…

Hi @"MaartenS", you can follow these steps to uninstall the Dropbox desktop application. Afterwards, you can reinstall the app to resolve this behavior. --- Hallo @"MaartenS", je kunt deze stappen volgen om de Dropbox-desktopapp te verwijderen. Daarna kunt u de app opnieuw installeren om dit probleem op te lossen.

Hi @"nancysmith_design", are you certain you're signed into the same account? Do you see the files on the Dropbox site?

Hi @"jaktsjef", thanks for bringing this to our attention. What error are you getting when trying to view the shared links? Any other info or screenshots would be helpful! 

Hi @"pewill", thanks for bringing this to our attention. You can use the file locking feature to lock individual files on your account. It can't be done in bulk to all files on a folder, however, you can do them manually. If you have any further queries, feel free to message back.

Hi @"Vschaefe", thanks for bringing this to our attention. According to your bank statement, are you being charged by Dropbox, iTunes or Google Play? Do you see any payments or transactions on this page on your account? What is your current plan that you're on? This will help me to assist further!