Jay Dropbox Community Moderator

Now that you've found the app itself, you can click on it once and view the avatar or initials on the top right corner to access the preferences.

Hi @Eumelchen98, you mentioned it occurred for certain files in your folder, but for a newly created file you didn't get this issue. Were those files originally created via the Dropbox site or app, or synced from the desktop app? What about the new file you created? Did you try deleting the Word app on the mobile device…

Hi @"Sirli", thanks for bringing this to our attention. Could you clarify what steps you've already taken? Have you added no-reply@dropbox.com to your contacts list and checked your spam folder? Have you contacted your email service provider to see if they could be restricting emails from the following Dropbox domains?…

Thanks for the info, could you try these steps to see if they help with the Dropbox desktop application?

Hi @"Im4", are you referring to the Dropbox desktop application, mobile app, or the site directly? Any other info or screenshots would be helpful!

Hi @"Wan34", it sounds like you're hovering over the task bar icon, and not the Dropbox icon in the menu bar or system tray, depending on your OS. Please could you locate the icon near the clock and let us know what you see when hovering over it?

Hi @"AJSMusic", thanks for bringing this to our attention. We appreciate the feedback on this matter. Currently, there are no modification dates for folders on the Dropbox site or mobile apps, so it wouldn't be possible to sort them by the date. We take all comments into consideration when improving the Dropbox app and…

Hi @"luizfernandomiller", if the files on your machine are online-only, then they wouldn't have any thumbnails associated with them, since these are just placeholder files containing no data on them.

HI @"LaurenB120", just to confirm, are there any files on your account in the events page or the deleted files page? Note that purchasing paid plans or add-ons are not retroactive, so you wouldn't be able to recover files deleted outside of 30 days ago.

As the email isn't appearing in your inbox, I'd recommend checking with your email service provider to see if they could be restricting traffic to the following Dropbox domains.

Is there anything special about this folder? Does it have any incompatible characters in it? Is it part of a shared folder?

Hi @"keturner12", is the error only for these two users? Have you tested the link yourself in an incognito window while not logged into Dropbox to see if it works? Are you certain that the link hasn't changed when viewing the link settings?

If you quit the Dropbox desktop application and right click a file or folder in the Dropbox folder, do you get the same behavior?

Hi @"Fractal Tree", we have received similar reports, and our team are investigating this matter in more detail. We'll report back once we have any updates.

Hi @"mairiclaire76", you can get in contact with our support team directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.

Hi @"Kandg", can you try the following steps to remove yourself from the beta: * Access the account settings page * Under Preferences in the General tab, toggle off Early releases * Reinstall the Dropbox desktop application using this link Let me know if you're still experiencing this issue.

Hi @"whynosupport", could you clarify what you mean in more detail? Were you able to locate your account or contact Dropbox support in order to investigate?

Hi @"Hammermed", when you reinstalled the Dropbox desktop application, did you perform an advanced reinstallation, or a basic reinstall by clicking this link?

Hi @"Sharkman", are you using more than one monitor on your machine? Do you have any custom DPI settings for your monitor?

Hi @"Mary I.", have you tried replying to the ticket via email in order for the support agent to assist further on this matter?

Hi @"JanH45", thanks for messaging the Community! Currently, it isn't possible to add folders elsewhere on your device into the Dropbox folder. There is the Dropbox Backup feature, however, this moves the entire folder into the Dropbox folder, and it doesn't allow the files to be shared. Could you clarify how you granted…

Yes, the offer is currently only available for brand new Dropbox accounts, and not for pre-existing accounts, so it wouldn't be possible to add it to your current account.

Sorry, could you clarify what you meant by the emails being sent from a Hotmail address? Do you mean the creator of the share is using a Hotmail address for their Dropbox account? Could you try adding no-reply@dropbox.com to your contacts list and have someone share a new test document to see if you get a new shared…

Hi @"mbs", thanks for messaging the Community. If you're not seeing the Make available offline option, then it means that the file or folder is already local. Are you referring to marking a file or folder to prevent it from syncing to the Dropbox site entirely? Your second suggestion, and possibly your first, could fall…

Hi @"Gigi2424", thanks for messaging the Community. I've merged you to this thread, as it sounds like you added a shared folder to your account. The response here should help to clarify why you're experiencing this behavior.

Thanks for the image, it looks like this offer is primarily for brand new Dropbox accounts, and existing accounts would have limitations. Are you trying to activate this code on a new account?

Hi @"Yevhen6581", thanks for bringing this to our attention. Just for clarification, did you receive your upgrade on your account, or did it remain as a Basic plan? This will help me to assist further!

Hi @"Khachatur", thanks for bringing this to our attention. In general, promotional offers have their own terms and conditions in order to activate them on your account. It's possible that one of them includes having a trial or subscription on your account previously, or that it's valid for brand new accounts instead of…

Hi @"jckm2000", thanks for bringing this to our attention. If the Dropbox folder needs to be refreshed, then something is preventing the Dropbox desktop application from syncing normally. Is the Dropbox desktop application installed on a normal machine, or is it on a server? What OS are you running? Are there any other…

As this sounds like a shared folder or folder, it should appear on your Dropbox page here or here. Do you see the file you were invited to view there? Are you using a public email provider, or a private business, education or phone carrier domain?