Jay Dropbox Community Moderator

Are you following the steps exactly in order to attach a file from Dropbox? What device and OS are you using currently?

Hi @"Apy Yap", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Hi @"reano", thanks for bringing this to our attention. Could you attach a screenshot showing what you're experiencing? This will help me to assist further!

Hi @"DAVEN L.", could you try this method to attach the file into an email in the Gmail app?

Hi @"sapg", thanks for messaging the Community. Could you clarify what you mean by responding to a file request? Are you not able to access your inbox in order to open the file request link? This will help me to assist further!

Hi @"leesangwon", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put…

Hi @"John Wehn", thanks for bringing this to our attention. Could you confirm what OS version you're currently running on your device, and the version of the Dropbox desktop application? This will help me to assist further!

Hi @"Skasim", thanks for bringing this to our attention. Could you try clearing the cache on your mobile app to see if this helps? What OS are app version are you currently running? This will help me to assist further!

Hi @"Pete Moss", thanks for bringing this to our attention. If you open the Dropbox desktop application preferences, are you able to locate the Dropbox folder on the Windows 11 device and navigate there manually? This will help me to assist further!

Hi @"GBQUINN", as you have an Enterprise account, we'd recommend contacting the support team directly for further assistance on this matter.

Thanks for the info, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. If you can't access the support options from this page, you can try opening an incognito/private browsing window, while not signed into your account,…

Since there are a lot of files waiting to sync, I'd recommend giving it time to complete syncing in order to determine if the issue persists after all files are up to date according to the desktop app.

Apologies, there was a typo in the link, it should be correct now. Do you mean you clicked a link in the desktop app, and it opened the Dropbox site to upgrade to a trial? 

Hi @"12Louise", thanks for bringing this to our attention. Did you upgrade to a trial from the Dropbox site directly, or via the mobile app? According to this page, does it show a currency for the trial? This will help me to assist further!

The shared link should have an rlkey on them, and you'll need to change the dl=0 to raw=1 in order for images to be previewable. 

Do you have any other programs or services that are currently running which could be trying to access these folders? Could you try quitting all open apps from the menu bar and dock, including Dropbox, and then just start up the Dropbox app to see if the files sync.

Hi @"benjaminjess", there haven't been any new updates which could help in relation to this matter, nor are there any workarounds that we can offer. 

Hi @"upixinc", thanks for messaging the Community. Are you aware that there is a daily bandwidth limit, which if breached would result in your links being temporarily banned? Just for clarification, you don't want the entire folder of images to be public, but you want each image to have a separate shared link, is that…

Hi @"maxwurr", could you check that the Dropbox system extension is enabled here? Additionally, in your last screenshot, could you try clicking 'Show more options' to see if other Dropbox options appear?

Thanks, I've merged your post to this thread. Please could you try the suggested solution and let me know how it goes?

Hi @"Enric48", thanks for bringing this to our attention. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link? Keep me updated with any progress!

Here is how you can view your Finder extensions. Could you also try temporarily quitting the Google Drive app to see if this brings back the Dropbox icons?

Could you try checking if the Dropbox extension is enabled in your Finder settings, in order to show the sync icons? Do you have any other cloud providers running on your machine at the same time?

Yes, please switch to the 'liste' option on that image you posted, and let me know if you can see any sync icons. A screenshot showing that would help too.

Hi @"jamesalm", thanks for messaging the Community! Currently, it isn't possible to use a different folder for email attachments, nor is it possible to have different email addresses for the Email to Dropbox feature. If you have any further queries, feel free to message back.

Thanks for the image, could you try changing the Finder view to see if the list view shows the sync icons?

Hi @"ProfCJJ", could you test to see if syncing has stopped entirely by creating a test file and adding it into your Dropbox folder, as well as uploading a differently named file to the site directly, and let me know if both files synced?

Hi @"lament", since you wiped and reinstalled the OS, this is considered a different device, so any backups made on the 'old' device will no longer work. You'll need to backup the external drive from scratch, and delete the old backup, since you're currently out of quota, to free up space. Currently, it isn't possible to…

This page contains different articles on how to create apps in general using the API.

Hi @"thomasweil", thanks for bringing this to our attention. Is the Dropbox desktop application currently running and syncing normally? What OS version are you running? Could you attach a screenshot showing the desktop app open on your device? This will help me to assist further!