Jay Dropbox Community Moderator

Hi @"Jeminar", @"jeminar1", are either of these accounts syncing to your computer via the Dropbox desktop application?

Thanks for the info. Could you try reinstalling the app, without uninstalling it first, by visiting this link. Afterwards, reboot the device in its entirety and let me know how it goes.

Hi @"tbhhde", thanks for bringing this to our attention. Could you confirm the version of the Dropbox desktop application you're running? You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, when you click the icon in the menu bar, what message appears on the bottom left? This will help me to…

Hi @"CammryL", since you're on a Windows machine, any folders with invalid characters, namely the : symbol along with other, cannot be read by Windows. This means that those files and folders won't sync to your computer, as Windows cannot read them. You'll need to either rename the folder, or ask them to rename the folder…

Hi @"Rellek7", you can delete the Dropbox folder in the Users folder, provided that you're certain there aren't any files in there that you need to keep.

Hi @"CPRIV", if the icons are showing a grey X, then this is a conflict between Dropbox and Windows using similar icons. Do you currently have OneDrive running on your machine? Are you able to temporarily quit OneDrive to see the sync status of the Dropbox files in Explorer?

The Backup beta is currently only available to personal accounts, and not for Dropbox Business teams, which is why you might not be seeing this option. 

Hi @"brendonf", as this is related to sensitive billing info, we do recommend getting in contact with our support team directly to look into this matter in more detail, this way the system can locate your account directly. While using incognito and not being signed into your account, you can access this specific link,…

Hi @"ar1zona1", thanks for posting today. The Dropbox Backup feature doesn't allow you to backup any folder on your computer. Only the folders listed on that page are allowed to be backed up and synced by the Dropbox service. If you have any further queries, feel free to message back.

Hi @"artiste", thanks for messaging the Community! Currently, what you're asking for isn't possible at this time. If you wish, you can suggest this change for others to vote on, so the dev team can look into this in future! 

Currently, the minimum for Dropbox Business teams would be for 3 licenses, and is against the terms of service to share account credentials. Dropbox Essentials might contain what you're requesting. Could you clarify what you mean by the the radio button?

Hi @"msolone", thanks for messaging the Community. Are you requesting this for a personal account, or a team with multiple licenses that would require access to these features? This will help me to assist further!

Hi @"guidomastorna", as you've mentioned that you upgraded to a paid plan, have you tried contacting the support team directly on this matter?

Hi @"unityofnoise", thanks for bringing this to our attention. Are you experiencing this in the Dropbox desktop application, the mobile app, or via a third party app or service? What is the exact error that you're getting in more detail? Any other info or screenshots would be helpful!

Hi @"rfilkin", my colleague would be referring to the Dropbox icon near the clock. You can click that icon to see the full message on the bottom left, which would help us further. 

Hi @"RJL", as it seems that you have over 300,000 files on your account, this can affect the performance of the Dropbox desktop application, which could explain what you're experiencing at this stage. I'd recommend contacting the support team directly for any further assistance they may be able to offer for this situation.

If the file has that green icon on it, and you then quit the Dropbox desktop application entirely, are you able to import it into that app?

HI @"pavelas", could you confirm that you have marked those files and folders as available offline when right clicking them, prior to opening the files?

Hi @"jblfv31", thanks for messaging the Community. I've merged your post to this thread to keep similar requests and queries together. Currently, there isn't a feature available that would satisfy your requirements, however, your feedback and comments have been noted in our system.

Hi @"alokprasad19", just for clarification, are you sharing the account credentials with another user, or is it another user on the Dropbox Business team? Is this a company-managed device? Have you installed the Dropbox desktop application with admin privileges?

Hi @"JustMe123", thanks for posting today. As Vault isn't supported on the new Mac OS Dropbox desktop application, what you mentioned would be the best method to transfer files from your Vault into another Dropbox folder, which would then sync down to your machine. If you have any further queries, feel free to message back.

Hi @"Bjorn S", are you already on a paid plan according to this page? If not, then you'll need to upgrade to a plan to enter your payment details.

Hi @"Rossi luo", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in…

Hi @"Stvno", could you try quitting the Dropbox desktop application from the menu bar, and then delete the cache folder to see if this helps? Could you then try to add a single text file on the site to see if it syncs?

Hi @"DavidW2", is the image on the Dropbox site zoomed in at all? How long is the PDF file physically? Is it separated into different pages like a normal document? Does this occur with any other similar PDF files?

Thanks for the info. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Hi @"M1207", thanks for bringing this to our attention. Could you try creating a shared folder first, and then add the test file into that folder to see if you get the same message? Keep me updated with any progress!

Thanks for the info, how long has it been since you uploaded the PDF files onto your account? Have you been in contact with the support team regarding this matter already?

Hi everyone, could you try these steps in another post to see if they help with the behavior you're experiencing?

Hi @"Sandeepkiranp", thanks for messaging the Community! This solution on an older post contains information which is still valid today, and should help to answer your question. If you have any further queries, feel free to message back.