Jay Dropbox Community Moderator

Thanks for the info, when you get the chance, please attach the screenshots so we can investigate this in more detail.

Thanks, if you uploaded via the desktop app, then it shouldn't lose any part of the video. Even if done via the site, the video should be complete, though rarely there can be some issues for much larger file sizes. Could you confirm this by showing a screenshot of the original video runtime, and then the same for the…

Hi @"yfranco", thanks for messaging the Community! You can share folders by following these steps. You might need to amend your team's sharing settings to allow non-team members to add shared folders. If you have any further queries, feel free to message back.

Hi @"Fritz E", as this is a Microsoft product that is preventing the use of the macros, I'd recommend following the steps provided by the previous user. If that doesn't work, try contacting Microsoft support for further assistance on this matter. 

Hi @"HAL900O", thanks for bringing this to our attention. Do you know if the team member has been given access to the team folder via the groups added to those folders? This will help me to assist further!

Hi @"GlasgowJill", thanks for bringing this to our attention. You can read up on what Dropbox Backup is from this article in our help center. Essentially, files are backed up to a separate section on the site, and the sync is one-way, from computer to site. It is also available on our Basic free plan. If you have any…

Hi @"cmcintoshphoto", we've not received any reports about the chat button not working. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. If need be, you can…

Hi @"GZ5", what options are you choosing for the automation settings? A screenshot of this would help greatly.

Hi @"Limitedheadroom", I'd recommend getting in contact with the support team directly for them to investigate this matter in more detail.

Hi @"PRQ", what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

Hi @"DBuser123", thanks for the info. I'd recommend contacting the support team directly for them to assist further.

Hi @"VS4567", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an…

Hi @"numaan", did you create the shared folder, or is someone else the owner of the folder? Are they able to create a shared link?

Aside from marking folders as available offline, to then move to a network drive, the only other option would be to find an app that can sync directly from Dropbox to a network drive, which could exist depending on the software and hardware you're using.

Thanks for that, in this case, it wouldn't be possible to use Apple Sign In since your account is already associated with Google Sign In.

Hi @"richardaccutax", I'd recommend contacting the support team directly in order for them to investigate this in more detail.

Hi @"Video Team", thanks for bringing this to our attention. Currently, there isn't another method to transfer files from the Dropbox site, aside from downloading the folders and files manually, if you can't use the Dropbox desktop application to sync files. If you have any further queries, feel free to message back.

Hi @"mark_nefedov", is the email address on your Dropbox account exactly the same as the email on your Apple ID? Are you able to login to your account with the Gmail address, and not via Google Sign In?

Yes, just continue at whatever step you're not on at this time.

Hi @"PRQ", what version of the Dropbox desktop application are you currently running?

Yes, for the time being, don't delete any Dropbox folder. As for the icon you're referring to, I'm not sure it belongs to Dropbox.

Hi @"dhillman", could you try reinstalling the app, without uninstalling it first, to see if this helps?

Hi @"Maureen6", thanks for messaging the Community. There shouldn't be any issues with sharing this information, provided your account has enough quota to store them. Bear in mind that for HIPAA compliance, you need to be on a Dropbox Business team. Keep me updated with any progress!

HI @"nige45", the best option is to perform an advanced reinstallation of the Dropbox desktop application, which should allow the files to download from the site. You might need to delete the Dropbox (Old) folder afterwards.

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation? What is the current version of the app running on your computer?

Thanks for the screenshot. As we currently only provide official support for Ubuntu and Fedora, we wouldn't be able to provide much more assistance for what you're experiencing in Mint. There isn't really anything else we can add as to why these files are appearing in the recently changed files section.

Hi @"ar1zona1", you're correct about the external drive backup feature, it is on a separate, private section of the site, and can't be added to team folders. Dropbox Backup is available on Dropbox Business teams, although, as mentioned above, each backup is private to each user and files can't be shared from backups.

Hi @"PRQ", thanks for bringing this to our attention. Are you referring to accessing the Dropbox folder itself, or by opening the Dropbox desktop application which is visible in the system tray? This will help me to assist further!

Hi everyone, thanks for contacting us. Thank you for alerting us to this problem. Dropbox engineers are aware of the problem and are working on a solution. We appreciate your patience on this matter.

Hi @"Mawthra" , thanks for messaging today. Currently, the only options are to mark files as available offline, or online-only. It isn't possible to directly make them 'Available', which is the option you're referring to according to this page. If you have any further queries, feel free to message back.