Jay Dropbox Community Moderator

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"fenway", thanks for messaging the Community. It sounds like you set up the Dropbox Backup feature on your Dropbox account. Have you tried disabling it first to see if this helps? Keep me updated with any progress!

As a precaution, could you try accessing the site using a different device or network entirely, since there shouldn't be any errors on the billing page?

Hi @"leette", thanks for bringing this to our attention. Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Have you tried switching browsers entirely to see if this helps? This will help me to assist further!

Glad to have helped out, enjoy the rest of your week!

This doesn't appear to be a genuine link, since the Dropbox icon is a very old version, and our interface doesn't look like that. When you hover over the blue link, what is the URL that appears? Is it a genuine dropbox.com address? I'd recommend changing your Dropbox password immediately on the official site since this…

Hi @"deleteusernamehistory", thanks for bringing this to our attention. Are you certain that this is a Dropbox link you followed? Was this an official email or a link someone sent to you? A screenshot showing what you're seeing (while hiding your email address) would help us greatly!

Hi @"videoinvolver", thanks for posting today! This wouldn't be possible, since shared folders take up quota on all active members' accounts. What you could ask from your friend is a file request link, that way you can upload direct to their account without it affecting your quota. Let me know how it goes!

Did you call the sales support number on the Dropbox site, or another number you found on the internet? I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing…

Hi @"GlasgowJill", the Dropbox Backup feature is primarily for syncing certain folders one-way to the site. Those files could still be deleted from the site and backup if the original file is deleted from those folders on your computer, so the syncing of deletions is possible. The normal Dropbox folder which has two-way…

Hi @oreskovichl, most likely, the support team required the card details to locate the payment on the system, if your current account isn't on a paid plan. do you have the ticket ID from when you contacted the team?

If you rename them slightly, do they begin to sync on your account?

HI @"Rahul LR", it might be worth posting this question in the API community in case there is a way of doing so.

Thanks, for security purposes, we're not able to view that link. Could you copy and paste the images into your next reply so we can view them here?

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

Hi @"MDLprod", could you confirm that the behavior you're experiencing is different to what is described in this article?

Hi @"Valeri1111", thanks for the info. as you've already tried the previous steps, I'd recommend contacting our support team directly for them to investigate in more detail.

Thanks for the clarification. This is correct, the normal syncing process is completely separate to the Dropbox Backup feature. If you want to use Dropbox Backup, then you'll need to enable it and the folders would then move into the Dropbox folder, depending on which version of Dropbox Backup you're using. This article…

You can try using a shared link, and forcing it to render using this method by changing dl=0 to raw=1. 

Hi @"scougs", thanks for bringing this to our attention. Are you certain that this is the same email address as the one with the paid plan? Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page? This will help me to assist further!

Could you attach a screenshot showing what you're describing in order to understand this in more detail?

Okay, so just to clarify, you want to be able to download images automatically from MIdjourney into Dropbox, is that correct, and not the other way round?

Do you have an external drive or computer backup running according to this page? Is it possible that this file is located in that location?

You can have both services running at the same time. Dropbox Backup will run to keep those folders backed up on the site, as a one-way sync from computer to site. The normal Dropbox syncing service has the files in the Dropbox folder, and they sync to and from the site, and from other devices as well.

Hi @"bogar", thanks for messaging the Community! It depends on how Midjourney accesses files in general. It might need to be via the Dropbox API (or their own) if need be. Are you referring to a shared link of folders, or individual shared links to different images? This will help me to assist further!

Hi @"Erkan G.", thanks for messaging the Community! This article can help with possible characters that might affect folders from syncing with the Dropbox desktop application. Could you provide a screenshot showing the folder names in the Dropbox folder? This will help me to assist further!

Okay, so they added comments to a file on Dropbox, but you're not seeing the new comments on the site. Are you certain that you're logged into the correct account, or that they added comments to the correct file? Could you get a screenshot from that user to show that they have added a comment on their Dropbox site, and…

Hi @"Jess1234", thanks for bringing this to our attention. It sounds like there is still a program open that is keeping the Dropbox app from syncing. Could you first try quitting the Dropbox desktop application, and then all open apps on your computer. Once every app in the background and menu bar/system tray has been…

Hi @"gianfrs", thanks for posting today! Since the .dbxignore file should be a hidden file on Mac OS (since it has a dot at the beginning of the filename), could you try enabling hidden files and search for the file in Finder? Let me know what you find!

Hi @"aammash", thanks for posting on the Community. When trying to calculate the size, did you enable the 'Size' column and then click the ellipsis next to the folder itself, like in this image? This will help me to assist further!