Jay Dropbox Community Moderator

If something is possible via official method, then we can support it and provide information. For your request, since there isn't an official feature available, the only answer I can provide is that it can't be done by Dropbox. However, I can leave this thread open for other community members to contribute their…

Hi @"Slimink", if you click the Dropbox icon once, do you see an avatar or initials on the top right, like here? Are you able to click it to see the Preferences for the desktop app, and not the website like you described previously?

As this is working in Chrome, then it means that something in Safari is preventing the downloads. Could you try running it in private browsing mode or without any extensions running to see if this helps?

Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Hi @"David661", thanks for contacting us! Are you downloading a file from your own Dropbox account when logged in, or is this via a shared link? This will help me to assist further!

HI @"Karen106", this thread is related to the Gmail app specifically, if you're experiencing this issue in Samsung Mail, then this would be a separate issue. Have you tried any of the above steps to resolve it to see if this helps in that app?

There must be some sort of difference that is preventing the files from being detected by the automation. What are the exact settings you have for the automation, and the properties for a file which wasn't renamed?

Hi @"vutran", thanks for the info. Could you try moving an image out of the folder, and then back in to see if this forces the automation to take effect?

Hi @"renegade909", there isn't a method to increase the upload speed on the mobile app, aside from keeping the phone connected to power, if there is low battery, and not using any other network apps during the upload.

Hi @"madtasty69", currently, we don't have any new updates on this option being added to the service.

Hi @"Robert511", most likely, as you mentioned the file is very large, that your OS needs to delete and recreate it immediately, instead of just editing the file, which is why you're getting this message. Since the Dropbox app is only performing normally when it receives a command to delete, there isn't anything else we…

Hi @"matt b.78", the post from my colleague was back on 20-07-2023, if that is what you're asking for?

Okay, thanks for the info. To safely unlink your account, you need to sign out of the Dropbox desktop application on the old machine using these steps, and then uninstall the app for good measure. This will prevent any files from syncing on that machine (including deletions). Afterwards, on the new machine, just sign into…

Thanks for the info. I'd recommend continuing with that agent as they might be able to shed more light on this matter from their end. 

Do you have the ticket ID in order to locate it on the system?

Hi @"Lageole", thanks for messaging the Community! Could you just clarify what you're trying to achieve exactly? Do you want to copy the account without transferring any data, or without syncing files from the site? This will help me to assist further!

Hi @"Brooknei", could you clarify exactly how they are corrupted? Are the files not loading, or not showing any information? Any other info or screenshots would be helpful!

HI @"JonOfficeatBDS", how large are the files that aren't downloading in the zip file?

Hi @"null_ref", thanks for messaging the Community. Could you try marking the entirely Dropbox folder as available offline by right clicking the folder and choosing that option. Keep me updated with any progress!

HI @"Matthew S.50", could you clarify exactly the structure of the folders you're mentioning? Are they a team folder, shared folder, or a subfolder in either of these locations? Is this a Dropbox Business team or a personal account? Are you a team admin on the team, or a member? Is the owner a team admin?

Thanks, I've sent you an email, please could you reply to it as soon as possible!

There aren't any official options to use FTP with Dropbox. If a third party app or service is providing a way to connect to Dropbox via FTP, then it wouldn't be something we could provide support on at this time.

Hi @"35567ggg", just for clarification, when you get the option to import pictures and videos, when you click, there is literally no other prompt or message from the Dropbox desktop application?

Hi @"IA Accounting", thanks for posting today! Currently, it isn't possible to have more than two Dropbox folders syncing on one computer profile. Only one personal and one work account can be linked together, and have syncing folders in Explorer. If you have any further queries, feel free to message back.

Hi @"Animator8", thanks for posting today! In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile? This will help me to assist further!

Hi @"TITA1973", thanks for messaging the Community! Do you see any files on the events page? As you mentioned you've upgraded to a Dropbox Plus account, you can try contacting the support team directly to see if they're able to see any files on your account? This will help me to assist further! --- Ciao @"TITA1973", grazie…

HI @"Genie123", if you're still experiencing this issue, please try contacting the support team directly for them to assist further.

Hi @"KBro67", thanks for messaging the Community. I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact…

There are automatic file renamers available for Windows. Most likely there is an incompatible character in the filename, perhaps the comma, or the spaces. You could even use the Dropbox automation to rename the files on the site itself so when it syncs to the computer the name is slightly different, and seeing if that…

Interesting, it could potentially be an encoding issue, in that Word can't process the image somehow, or some other small difference in the photos from those phones affecting how it's copied into Word. Could you try renaming one of the images to just test.jpg and see if that file attaches to a Word file?