Jay Dropbox Community Moderator

What browser are you using when viewing the page which shows this prompt? Does it occur with other browsers, or in incognito mode?

Hi @"x_Is_Invasive", could you try disabling the email options from this page to see if they help?

In order to assist further, please could you directly right click the Dropbox folder itself, not individual files, then choose properties, and attach the screenshot showing how much the Dropbox folder is taking up on your machine.

Hi @"kenjura", thanks for bringing this to our attention. Do you have any proxy, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? If you didn't see the captcha, then you'll need to see if you can access this domain: dropbox-api.arkoselabs.com This…

Hi @"ekcarp", thanks for bringing this to our attention. In order to understand what you're seeing, could you attach a screenshot showing this behavior? This will help me to assist further!

Hi @"tinatoby", thanks for messaging the Community! Once you download the photos from iCloud, using these steps, you can unzip the file and upload them to the Dropbox site. If you have the Dropbox desktop application installed, you can move those photos into the Dropbox folder and they'll also upload to the site via the…

When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot? Does this only occur on this network connection?

Do you have any other cloud service providers running like OneDrive? Could you try temporarily quitting all of them and see if the icons appear in the Dropbox folder?

Hi @"petrholusa", could you attach a screenshot showing what you're seeing in Finder in order to understand your issue further?

Hi @"John1957", could you try quitting the OneDrive program completely, to see what the grey X icon means, since it is conflicting with the Dropbox icons. This could mean that the Dropbox files aren't all online-only. If you right click the Dropbox folder and choose Properties, what is the size on disk? A screenshot of…

Hi @"AO6888", are you only getting this issue when syncing files from the computer to the site, or is it also when files are synced from the site? Could you try limiting the upload speed even lower, to say half the speed, to see if this helps?

Thanks for the info. To help other users with similar issues, could you let us know how you were able to resolve this?

Hi @"JJ777", thanks for bringing this to our attention. As you've discovered, it isn't possible to rename the Dropbox folder itself. However, you can place it inside the 'D:\myusername' folder, and it will automatically create the Dropbox folder within there. If you have any further queries, feel free to message back.

I had to remove all your images due to your email and phone number being visible. It looks like the Dropbox interface isn't showing up, and instead the built in Samsung files page for Dropbox appears. I have the exact same phone, and don't get the same behavior. If you're not on a Dropbox Basic plan with more than 3…

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device (to clear any remaining parts of the app), and re-installing it to see if this helps?

Hi @"marietararealtor", are you able to locate the files that aren't syncing from within the Dropbox folder in Finder, via the sync icons? Are they all in the same folder(s), or in random locations?

Are you following the steps exactly in order to attach a file from Dropbox? What device and OS are you using currently?

Hi @"Apy Yap", I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. From there you should be able to contact support. Make sure to pick an email…

Hi @"reano", thanks for bringing this to our attention. Could you attach a screenshot showing what you're experiencing? This will help me to assist further!

Hi @"DAVEN L.", could you try this method to attach the file into an email in the Gmail app?

Hi @"sapg", thanks for messaging the Community. Could you clarify what you mean by responding to a file request? Are you not able to access your inbox in order to open the file request link? This will help me to assist further!

Hi @"leesangwon", as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put…

Hi @"John Wehn", thanks for bringing this to our attention. Could you confirm what OS version you're currently running on your device, and the version of the Dropbox desktop application? This will help me to assist further!

Hi @"Skasim", thanks for bringing this to our attention. Could you try clearing the cache on your mobile app to see if this helps? What OS are app version are you currently running? This will help me to assist further!

Hi @"Pete Moss", thanks for bringing this to our attention. If you open the Dropbox desktop application preferences, are you able to locate the Dropbox folder on the Windows 11 device and navigate there manually? This will help me to assist further!

Hi @"GBQUINN", as you have an Enterprise account, we'd recommend contacting the support team directly for further assistance on this matter.

Thanks for the info, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail. If you can't access the support options from this page, you can try opening an incognito/private browsing window, while not signed into your account,…

Since there are a lot of files waiting to sync, I'd recommend giving it time to complete syncing in order to determine if the issue persists after all files are up to date according to the desktop app.

Apologies, there was a typo in the link, it should be correct now. Do you mean you clicked a link in the desktop app, and it opened the Dropbox site to upgrade to a trial?