Jay Dropbox Community Moderator

We appreciate the feedback on this matter. We take all comments into consideration when improving the Dropbox site and services.

Hi @"iank25", thanks for joining the Community! Currently, it isn't possible to duplicate folders with automations in them, aside from performing it manually as you have already done, and neither is there a workaround for this. If you wish, you can suggest this change for others to vote on, so the dev team can look into…

Hi @"gcn2234" , thanks for contacting us! It sounds like you're referring to the modification date of new files when they're uploaded to the site. Since the file is technically created as new on the site, the current date and time is used. If the Dropbox desktop application is installed, files synced from the local Dropbox…

Hi @"mm34", thanks for messaging the Community. In order to understand what you're describing, could you attach a screenshot showing this in your next reply? Are these images attached via a shared link, or after downloading an image from the Dropbox site? This will help me to assist further!

Hi @"omahawildcat", thanks for your message! Are you viewing this as a shared folder on your account, or a shared link to a folder? This will help me to assist further!

Hi @"jhashimoto", thanks for bringing this to our attention. Just for clarification, are you sharing the account credentials or is this a Dropbox Business team with different licenses accessing the account? Have you previously tried an advanced reinstallation of the Dropbox desktop application? Do you have any proxy, VPN,…

Hi @"samperinleni", thanks for contacting us. Could you try switching browsers to see if this helps? Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. Let me know how it goes!

Is there any record of the file on the events page? What about if you search for the file itself on your account?

Hi @"Anirudh", the UPI option for payments can only be used for monthly subscriptions, not annual ones. If you wish to opt for an annual plan, then you'll need to use a different payment method.

Hi @"kimhold", thanks for contacting us! Is this Transfer link one that you created, or from someone else? Did you download the file to your machine, or add it to your own Dropbox account? This will help me to assist further!

Hi @"terri232", thanks for messaging the Community! Could you check this page to see where the remaining quota is being used up? This will help me to assist further!

Hi @"fourbanks", thanks for bringing this to our attention. Are you installing this for Windows or Linux? Are you manually selecting the 64 bit version from this page? This will help me to assist further!

Hi @"35567ggg", the camera upload feature on the Dropbox desktop application will only process uploads of images and videos from camera devices specifically; not any kind of storage device connected to the device. The OS makes various designations about different storage devices that connect to computers, so while the…

Hi @"Datamonplus", thanks for posting today. When you install the Dropbox desktop application, you get the option during the installation to have your files as online-only, or available offline. If you didn't see this, generally, when you right click the Dropbox folder, you can choose that option as well. Could you attach…

Hi @"stephenstephen", thanks for bringing this to our attention. When a team member is deleted, they lose access to all Paper documents, since at the moment of joining the team, the ownership changed to the team admin. Just for clarification, are these files visible in your Dropbox folder? Are you able to transfer them to…

Hi @"Callard", if there is a third party solution, we wouldn't be able to provide any details on it. I'll leave this thread open for other users to contribute their suggestions.

Hi @"psalm32034", since you mentioned the Downloads folder, are there any files on the Dropbox Backup page?

Hi @"highpoint7", it sounds like your machine has upgraded to the File Provider version using the CloudStorage location. If you've been updating files in the old location, then they won't sync normally to Dropbox. You'll need to manually check which files are new and move or copy them to the new, syncing folder.

Hi @"ghulseman", if you've paid for a Dropbox Sign account, you'll be able to login to the Hellosign page. As it directs you to the Signatures page, this means you're on a normal paid Dropbox account with the option for Signatures. Do you see any options to delete Signature requests from that page?

Hi @"NiFu", as there isn't another available solution we're going to contact you via email. Would it be possible to reach out to the email associated with your forum profile?

HI everyone, it should be possible to switch to a dark theme from the Dropbox site, which would pass through to the Dropbox desktop application using these steps. Could you please let me know to see if this feature is working as expected on your devices?

Hi @"ambern1023" , thanks for messaging the Community! There are two features that could be used for you. The first if the File Request feature, which allows anyone to upload files to your Dropbox account. The second is the 'Email to Dropbox' feature, which creates an email to be able to send files to your account. Bear in…

Okay, you mentioned you paid through the iOS app. If you didn't pay through iTunes, how exactly did you submit your payment details? Did you instead upgrade on the Dropbox site?

Can you check to see if you received any email in your inbox or spam folder from Dropbox or Zendesk?

Thanks for the info, you'll need to cancel the subscription via iTunes themselves and then re-upgrade via the app, or the Dropbox site directly. --- Bedankt voor de info. Je moet het abonnement zelf via iTunes opzeggen en vervolgens opnieuw upgraden via de app of rechtstreeks via de Dropbox-site.

Thanks, could you try these steps to restore the purchase to your Dropbox account? --- Bedankt. Kun je deze stappen proberen om de aankoop te herstellen naar je Dropbox-account?

Is this via the Android or iOS app, as it does affect us on how to locate the purchase? --- Is dit via de Android- of iOS-app, omdat dit invloed heeft op hoe we de aankoop kunnen lokaliseren?

Hi @"MikSchreuder18", thanks for bringing this to our attention. Do you see any confirmed payments (with an invoice and receipt) on this page on your account? Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play? Any…

Hi @"jmfccompany", thanks for bringing this to our attention. Could you try switching browsers to see if this helps when you access this page, while on an incognito/private browsing window (and not being signed in)? Keep me posted!

Hi @"Manuel" Carrasco, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?