Jay Dropbox Community Moderator

Hi @"lrhoear", thanks for bringing this to our attention. The Dropbox Backup feature is a separate feature with the normal Dropbox service, so it should still be possible to sync files in the Dropbox folder. Please could you clarify what happens after you deleted your original account and installed the Dropbox desktop…

We wouldn't be able to assist with migrating files, since that isn't a feature provided by Dropbox. Since both accounts are linked, and if both accounts are signed in on the desktop app, you can move files from the personal Dropbox folder to the Business Dropbox folder. Regarding any refunds, you can contact the support…

Hi @"Catalina1", I'd recommend contacting the support team directly for them to investigate this matter in more detail on their end.

Thanks for the info. As the file appears the same on both the Dropbox mobile app and the Excel mobile app, there isn't much I can suggest, since even the official Excel app is showing the hidden column.

Hi @"Frpx", thanks for bringing this to our attention. In general, when the Dropbox desktop application is updated, this could cause security software to not recognize the new version of the app if the security settings are strict. If you have any further queries, feel free to message back.

I'm not sure I understand what you mean by the older version? Could you attach a screenshot showing what you're describing to assist further?

There isn't a direct migration process as such between two accounts. Did you downgrade your Dropbox Business team to a personal account, or did you copy your files to another account entirely?

Hi @"denisse m", thanks for bringing this to our attention. Could you clarify what Dropbox migration you're referring to? Is it related to the new Dropbox Business team update, or a Dropbox Backup update? This will help me to assist further!

If you download the file and open it in the native app, does it appear normally?

No worries, glad to have helped out!

Thanks for the info, the preview in the Dropbox app is not 100% accurate. Does the file preview normally in the Excel app on the phone?

Hi @"Myinate", thanks for messaging the Community. Are you able to see the backup on the site, and click on it to see the files within it? What happens when you attempt to follow these steps to delete the backup? Any other info or screenshots would be helpful!

Hi @"drummersteve", when you reinstalled the app, did you perform an advanced reinstallation of the app?

Could you try disconnecting the drive, rebooting the device entirely, and then reconnecting it? Are you using the external drive on the same machine you originally set up this backup?

Hi @"deehat", in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

Hi @"Michael 103673", the preview feature in the Dropbox mobile app isn't 100% accurate for all files, and could result in some visual issues. Does the file preview normally in the Excel mobile app?

Hi @"mckeenge", if you're referring to deleting your Dropbox account entirely, then you can do so by following these steps.

Hi @"skuchukh1", could you try to create a new file to see if this get synced to the site? Also, could you try uploaded an edited version a the file to the site to see if it syncs to the computer?

Hi @"Sam Toor", thanks for bringing this to our attention. Have you tried disconnecting the external drive and then reconnecting it to your device? This will help me to assist further!

Hi @"ogoosh", thanks for bringing this to our attention. Just for clarification, is this visible on the Dropbox preview page, or the Excel app on the mobile devices? This will help me to assist further!

Hi @"Dave B.5", thanks for bringing this to our attention. Did you upload these files manually via the site, desktop app or mobile app? Or, did you use the automatic camera uploads feature? Were the comments added after the image was taken, or during the photo process? This will help me to assist further!

Could you try fully rebooting your Mac to see if this helps? If you try accessing this page and then Manage backups, are you able to add the Mac for the backup?

Hi @"Mhmd Hakam", thanks for bringing this to our attention. Could you confirm the exact version of the OS and the Dropbox desktop application that you're running on your machine? This will help me to assist further!

Hi @"rxiang", thanks for bringing this to our attention. Could you try contacting the support team again for them to investigate this matter in more detail on their end? Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system

Hi @aldensolo, technically, it should be possible to do so, since they are separate systems on the phone. Bear in mind, however, that if you have iCloud Photo Library enabled (this is an Apple setting that stores your photos and videos in iCloud), and have its "Optimize iPhone Storage" setting enabled, this will save your…

Hi @"texasprop", thanks for contacting us! There are four main differences between personal and Business plans: * Dropbox Business plans have more security features to protect content. * Business plans offer more quota than personal plans. * All content in a Business plan is owned by the team admin, and they can delete…

Hi @, thanks for bringing this to our attention. Could you clarify what you mean by 'desktop sync'? If you're referring to the Dropbox Backup feature, then it wasn't around 10 year ago, since it was only introduced two years ago. Do you see any backups on this page? Any other info or screenshots would be helpful!

Hi @"Drajen", thanks for bringing this to our attention. Could you check if there is a limit on the bandwidth in the Dropbox desktop application? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? This will help me to…

Hi @"wb7c", thanks for bringing this to our attention. I have the same phone, and it is possible to upload from another location. Instead of choosing the 'Upload photos and videos' option, choose 'Create or upload file' > 'Upload files', and then you can choose the SD card and the location. You can't upload an entire…

Hi @"YGW", is it possible that you have selective sync enabled for those folders, preventing them from appearing on your computer?