Jane Dropbox Community Moderator

Thanks for the prompt reply & please accept my apologies for the slight delay in getting back in touch with you here @"Michael L.96"; let me have a closer look on this matter through our Official Support channel. I’ve now sent you a brief message & once you reply back to me there, I’ll review your account specifics & we…

Hey @"CDSLily", thanks for the nudge here! I’m wondering if what you’re experiencing applies to what’s been discussed here before. Could this be happening by any chance? If it’s not too much trouble for you, can you clarify if you’re the shared folder Owner & whether you’re working on a team? I’d appreciate any visual aid…

Hey @"Kasmenu", sorry to hear that you’re feeling this way; just so as to see if there’s anything at all I can do to help regarding the issue you’ve described us here, would you mind clarifying if you’ve experienced that when working on a table in Paper (i.e. as per the thread’s title) or you just uploaded an image from…

Hey @"Michael L.96", taking it from where Jay has left off, it would be worth noting that Selective Sync conflicts are generated to avoid duplication or accidental overwriting. In other words, we detect that there’s already a folder with the same name at the same position on your file structure thus creating the conflict,…

I appreciate your cooperation & thanks for taking the time to try my suggestions & grab this screenshot for me @"Slaine"; that’s mostly appreciated! Now, as you mentioned that this persists for you despite being the file owner, I’d like to see if I can re-create this behavior on my end, so I’ve now made sure to create a…

Thanks for detailing me your thoughts on this discussion @"Terry P." & apologies for the tardy reply on my end; I’ve now made sure to include your follow-up observations on the open ticket you have with our team specialist!

Hey @"Koichi N.", following-up from your post here, I can see that you’ve already submitted a ticket via our Official Support channel & you’ve been discussing your options with my colleague. While I’ve made sure to include a copy of your comments on your ongoing correspondence, kindly note that it would be best for you to…

Hey @"Slaine", if you’ve got a bit of spare time, can you please check if that persists across browsers or through an incognito window/ in private browsing mode for you? Can you also try repeating once without any extensions running & see if that amends the behavior? As an additional step, would you mind clearing your…

Thanks for the speedy reply @"stephenandelo"! So, it’s the browser extension that’s not working? If so, would you mind including two side-by-side screenshots (omitting personal info) of what it looks like on both websites? Please include these in your next message if that's okay with you. Thanks again for taking the time…

Hey @"stephenandelo", thanks for taking the time to post your report on the Dropbox Community! It’s my understanding that you’re enquiring about the Dropbox & GSuite integration. Just so as to determine whether there’s a conflict between the two apps, could you walk me through the steps you’re following on your end & the…

Thanks to both for getting back in touch with all these observations @"Safespace" & @"Terry P."! While I can make sure to add your voice to the feedback we’re gathering on the Community on my end, I’m wondering if Offlining content is now working as expected for you. If you notice that something isn’t performing as it…

Hey @"rlew1", I understand that this isn’t the solution you’re looking for, however I’d still like to see whether the issue you're currently facing bears any resemblance to the OP's description, in order to further advise. If it's not too much trouble for you, can you elaborate a bit on the issue that seems to be troubling…

I appreciate all the additional details you’ve sent me now @"shadatalam"! Kindly note that the steps relayed in the previous page should be helpful as long as the D:\ drive's contents on your desktop have remained the same. In other words, my suggestion would be re-initiating the installation, then navigating on your…

Thanks for pinging me back here again @"Terry P.", you should be able to see that once you click on the Account tab 👤 on the bottom-right hand corner on your iPad→:gear: Gear icon (top- left) & you scroll a bit further down. Please let me know how you get on with this suggestion once you get a chance or if you have any…

Thanks for your speedy reply @"Aiman_Basir"! So, would you mind trying to download the spreadsheet that’s causing you trouble, edit it locally & re-upload it & see if you’re still unable to preview it? I’m trying to explore whether the file was corrupted in any way Basir & that’s why I’d like to see if you’re getting a…

Apologies if I’ve misunderstood your request @"shadatalam"; just so as to ensure I’m following-up correctly, can you let me know whether you already have an existing Dropbox folder on your desktop? If so, would you like to link your existing one or re-install our app from scratch? Thanks! 

Hey @"HK J.", I understand that being unable to understand the source of this discrepancy at a glance may not be ideal, however kindly note that Dropbox would merely reflect your changes to your account online. Nonetheless, rest assured that I'm here to help you determine what's happening as much as I can on my end! To…

Hey @"Safespace", following-up from the OP’s description, can you confirm that you’re also seeing the yellow exclamation marks for Offline files? If so, can you let me know whether you’re having any pending OS updates? Also, are you running the latest version of our mobile app (150.2.4) on your iPad? If you’re still facing…

Hey @"shadatalam", it’s my understanding that you’d like to go about on the inquiry described here & that’s why I moved your post under this thread; please correct me if I’m wrong. Please have a look at the pointers relayed on my message to the OP whenever you have a bit of spare time & let me know how this works for you…

Hey @"Aiman_Basir", kindly note that in order for spreadsheet the preview to work, your .xlsx file must be smaller than 40 MB size limit. Would you mind checking back to see if that’s the culprit that prevents you from viewing the file in question as expected? Please have a look at my suggestion at your earliest…

Hey @"SxFtSxInch", sorry to hear you’re feeling this way; I ran a search on our system & I could see that you’ve chatted in to my colleague, where you’ve made some progress together, so it would be best to gather all relevant details under the same email chain for convenience’ sake. While I’ve now made sure to include a…

I see now @"TSD2" & thanks for explaining matters in such detail for me; that’s some great feedback for our team devs & I’ve made sure to include your request in my report internally for future iterations of the Dropbox desktop app. It’s very constructive to follow your train of thought for a while & see how you’re using…

Hey @"lOurs", it looks like you’d like to play items from a folder of audio files, so it would be worth noting that it will not progress automatically to the next file as you’re listening to your .mp3s. From there, kindly note that this isn't currently an available Dropbox feature, however I appreciate the time you took to…

I can see that the last message was sent by my colleague on Tuesday @"betazero"; would you mind forwarding this last reply once again if possible, as it looks like your last image hasn’t reached their end. Thanks again! 

Hey again @"betazero", thanks for the nudge; I can see that my colleague had sent you a follow-up message & they’re now awaiting your reply. Have you received their latest message? If you haven’t been able to see that, please let me know here & I’ll make sure to forward that again on our end. I hope that this gets resolved…

Hey @"Borq", I’ve now moved your post under this discussion, just so as to point you to Walter’s reply to the OP. That said, it would be worth mentioning that wildcards offer an alternative shortcut to entering path specifications on your device (and if set correctly across devices as well), whereas Dropbox mirrors your…

Hey @"TSD2", @"CEHTeam" & @"TimP", if I may chime in on your discussion, it would be worth noting that you’re seeing your files reverting back to Local, as the third-party apps you’re utilizing may need to access the content you’ve previously set as Online-only thus triggering the recall. The placeholder files you’re…

Hey @"jaosnsmoth", thanks for pinging me here; I’m wondering whether you’ve tried un-installing & re-installing the application anew as a quick fix. Would you mind giving it a go once & circle back to me here with the results? Please let me know if this additional step does the trick for you & we’ll take it from there! 

Hey @"betazero", I ran a search on our system & I could see that you’ve chatted in to my colleague, where you’ve made some progress together, so it would be best to gather all relevant details under the same email chain for convenience’ sake. While I’ve now made sure to include a copy of your comments & I’ve increased your…

Happy to hear that this has been helpful to you @"Lantzr"! Please feel free to ping us here for more #DropboxTips&Tricks or just in case you have any observations in the future & it’ll be a pleasure to work with you again. Take care until then & have a relaxed weekend ahead!