Jane Dropbox Community Moderator

Hey @"JayBee1711", Thanks for reaching out on Community for that! I'd be glad to work on that with you. Just a quick question, are you on a mac or on a Windows computer? Looking forward to hearing back from you. Kind regards, JaneA

Hey @"Jtaylor2d", Oh, definitely, this is what I meant indeed. Apologies if it came across otherwise. In fact, my implication was that this thread will be left open as a point of contact! You can get back in touch here at any time, both for feedback or additional information. Again, your ongoing coopeartion is truly…

Hey @"Jtaylor2d", Your feedback is appreciated, it's been a pleasure working on that with you! If you need help with anything else in the future, please let us know here! :) Kind regards, JaneA

Hey all, Thanks for the ticket IDs, and the effort you have put into investigating that, I truly appreciate your cooperation! Please note that at the moment all your open support requests have been sent for review by our teams’ specialists. They will get back to you with more information on the issue. If you have any…

Hey @"a7med3wedan", Thanks for getting in touch with us on Community with this screenshot, much appreciated! As my colleague @"Zed" mentioned above, usually this is because of an Antivirus, firewall, proxy setting or network domain blocking Dropbox. If you have followed the steps above and this persists, I'd be more than…

Hey @"Jtaylor2d", @"Leno M.", @"AndersHansson" and @"John_Cox", Thanks for flagging the issue here, I appreciate your time and efforts in giving us details regarding the case. As a first troubleshooting step, can you please make sure that you are running the latest stable version of the Dropbox desktop application on all…

Hey @ECT527 and @Mike603, Thanks for getting in touch with us on Community! I 'd like to thank you for the time you have devoted to give us this feedback, it is appreciated and I’ll make sure that all your comments and suggestions are promptly transferred to our development team for further consideration. We always value…

Hey @"JSEURO", Thanks for getting in touch on Community, please let me clarify! Just as an initial troubleshooting step, I would advise you to downgrade to the latest stable build. Secondly, please note that the external location referenced within an Excel is a link to your HD drive, so when your workbook is downloaded…

Hey @"NAK", I can sure help! The best way for me to investigate this case would be to have a look at your account. Could you please open a new ticket with us and let me know a ticket ID in your reply? On the support request, could you include a screenshot of the space that you have used on your account online and a second…

Hey @"NAK", Apologies for getting back to you in delay. Are you still having this issue? Can you please make sure that you are running the latest stable version of the application to exclude a syncing issue and let me know if this persists in your reply? Looking forward to hearing back from you! Kind regards, JaneA

Hey @"emilynielsen", Thanks for getting in touch with us on Community! Please note that if your password has expired, we can help you with that through our Support channel. Would you mind writing in to us, briefly describing the case and letting me know a ticket ID in your reply, so that I look into it? Thank you in…

Hey @"SteveA", Thanks for getting in touch on Community and welcome to Dropbox for Business! Please note that at the moment, Smart Sync is in early access for Dropbox for Business accounts, though our engineers are putting a major effort into rolling the feature out and removing the Beta version. No ETA yet, though really…

Hey @"Kurt H.1", Thanks for getting in touch about this query! Please note that if the editor of a shared folder renames it, the changes are only reflected on his/her account. If an owner wants to rename a shared folder for all members of the team, they'll need to unshare it first. Hope this helps you clarify! Kind…

Hey @"Drkhanh", Thanks for getting in touch on our Community channel! Can you please make sure that you have not exceeded the max character length for the filepath of the files/folders in question? Also, can you please tell me whether you are working on a computer or a mobile phone? In order to resolve the filepath issue,…

Hey @"Delirion", Thank you for letting me know here! Please note that if you are a Dropbox Plus/ Dropbox for Business team, beginning September 1, 2017, you will no longer be able to render HTML content. I appreciate your frustration, please let me go through a couple troubleshooting steps with you. Can you please…

Hey @"Patrick B.40", Thank you for getting back in touch with me! Please note that you could see all the shared folders the user has added on his acount if you "Sign in as user" in the admin console. This way, you will be able to access all files/ folders s/he can access through the "Sharing" tab of his/ her account and…

Hey @"Patrick B.40", If you are on a Dropbox for Business team, you can monitor all the sharing activity for all members of the team from the Activity tab of the admin console. Also, if you are an admin of the team, you can use the "Sign in as user" feature, in order to check the shared/ unshared folders a user has on his/…

Hey @"hypnocoach", Please accept my apologies for the error. Hope you can access the link now!

Hey @"hypnocoach", Thanks for getting in touch here! Please note that public links will no longer function as of March 15, 2017 for Basic users and on September 1, 2017 for Plus and Dropbox for Business users. You can find more information here: https://www.dropbox.com/help/16. Hope this helps you clarify! If there's…

Hey @"jaidgossamer", Thank you for getting in touch with us on our Community support channel! Please note that, because of the Dropbox and Adobe integration, disabling file preview on the Dropbox website is not available, though, if you would like to view the files in their original quality, you can always download them to…

Hey @"faustlaw", Thank you for getting in touch with us in our Community channel! Can you please make sure that you are running the latest stable version of the application and that you have not Symlinked other applications to point to the Dropbox folder? If your mac OS keeps syncing/ re-indexing, please let me know here.…

Hey @"Bjarke_Daub", Hmmm... I'd be glad to look into that . Can you please open a new support request with us, in order for us to be granted access to your account and let me know a ticket ID in your reply? Many thanks in advance, looking forward to hearing back from you! Kind regards, JaneA

Hey @"GDGerlach344", Thank you for getting in touch with us here! Please note that all of your content on your public folder will remain safe in Dropbox, but will only be visible to you. If you would like to upload your picture on Paypal, you can download the .jpg image from the Public folder and then upload it again on…

Hey @"resistance", Thank you very much for following-up here, truly appreciated. We can see our agent has reached back out to you and requested more information. Can you please check your email inbox for their reply and let us know if you're unable to locate it? Hope this gets resolved soon! Kind regards, JaneA

Hey @"resistance", Thank you for getting in touch with us here! Happy to help you with this. Can you please let me know your ticket ID, so that I follow-up on that? Looking forward to hearing back from you! Kind regards, JaneA

Hi @"quesst", I'm just reaching back out to you about that. Are you still having this issue with the shared folder? If you could tell me more details regarding that, it would be a pleasure to follow-up. Also, can you please make sure that the following criteria are met? - Are you running the latest version of the…

Hey @"odessavid", Thank you for the heads-up on that, much appreciated. Usually, upgrading to the latest stable version or downgrading to the stable version if you are on a testing beta build will resolve any Selective Sync issues you may have experienced. If you need to ask more about it, please let me kow in your reply!…

My apologies for the frustration. The fulstop cannot be processed. Can you go here instead: https://www.dropbox.com/help/167 and see whether you can do that from your desktop? 

Hi @"ry1633", The incognito mode in chrome is the same as the private mode in Firefox. Have you tried it using the "chrome" browser? Also, can you please try sharing the link through your desktop? You can find relevant instructions here: * https://www.dropbox.com/help/167 Thanks, JaneA

Hi @"ry1633", Can you please try in incognito mode as well? Does this occur with all files or with a specific one? There might be an add-on that interferes, so trying in incognito and clearing your cache might help. Can you please let me know, since it might need to be a specific case, that has to be looked into via email.…