Jane Dropbox Community Moderator

Comments

  • Hi @"quesst", I'm just reaching back out to you about that. Are you still having this issue with the shared folder? If you could tell me more details regarding that, it would be a pleasure to follow-up. Also, can you please make sure that the following criteria are met? - Are you running the latest version of the…
    in Can't see files in shared folder. Comment by Jane March 2017
  • Hey @"odessavid", Thank you for the heads-up on that, much appreciated. Usually, upgrading to the latest stable version or downgrading to the stable version if you are on a testing beta build will resolve any Selective Sync issues you may have experienced. If you need to ask more about it, please let me kow in your reply!…
    in My Selective Sync settings don't show all my folders on my Mac. Comment by Jane March 2017
  • My apologies for the frustration. The fulstop cannot be processed. Can you go here instead: https://www.dropbox.com/help/167 and see whether you can do that from your desktop? 
    in cannot create shared link to a folder Comment by Jane January 2017
  • Hi @"ry1633", The incognito mode in chrome is the same as the private mode in Firefox. Have you tried it using the "chrome" browser? Also, can you please try sharing the link through your desktop? You can find relevant instructions here: * https://www.dropbox.com/help/167 Thanks, JaneA
    in cannot create shared link to a folder Comment by Jane January 2017
  • Hi @"ry1633", Can you please try in incognito mode as well? Does this occur with all files or with a specific one? There might be an add-on that interferes, so trying in incognito and clearing your cache might help. Can you please let me know, since it might need to be a specific case, that has to be looked into via email.…
    in cannot create shared link to a folder Comment by Jane January 2017
  • Hi there @"Nautek", We 'd really like to follow-up on that. Could you please write in to us at http://bit.ly/1K3sAVW and respond to this post with your ticket ID or the email address you used? Thank you in advance! Kind Regards, JaneA
    in "The Dropbox installer failed to start" Comment by Jane December 2016
  • Hi there @"flooredatl", We would like to follow up on that, since it appears that the issue shall be looked into by a specialist on our team. Can you please check the email that we have sent you, in order to get this resolved? Thank you in advance! Kind Regards
    in Dropbox doesn't sync or update immediately my files (using Ubuntu) Comment by Jane December 2016
  • Hi @"Jimmy", It appears that you are asking about checking a folder's size online, which is answered here: https://www.dropbox.com/help/8785 Hope that this helps! If I have misunderstood, can you please let me know? Thank you! Kind Regards, JaneA
    in File count and folder size? Comment by Jane December 2016
Avatar