Jane Dropbox Community Moderator

Hey @"andrew_s", Thanks for the ticket ID, much appreciated! I 've made sure that our discussion here has been transferred on our Support channel and the case has been sent for further review to a specialist, who will better advise on how to have this resolved. Again, your cooperation means a lot to me, I was to glad to…

Hey @"MuninMunin", Welcome to the Dropbox Community, glad to work on that with you! Let’s go through some troubleshooting steps together. #1. Stop Dropbox: - Click the Dropbox icon in the system tray at the bottom of your screen. - Click on the gear icon :gear: in the Notifications panel and select "Quit Dropbox". #2.…

Hey @"mcganty", Welcome to the Dropbox Community, happy to have a look into any open tickets you have! Because you've already reached out to support, would you mind replying here with a ticket ID, so that I look it up on our platform? Also, thanks for letting me know that the issue has been reported before, as well as…

Hey dachshundrescue, thanks for the swift reply! I understand that the issue may have arised as of lately, so please include all these details on open ticket, I’m positive my colleagues will do their best to help you and locate your missing files.

Hey @"LucreciaS", Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? Please include your feedback and let us know if there's anything we can do to improve! You can access it here: http://bit.ly/2lNKIxT Also, please keep in touch with additional questions,…

Hey @"joei", Happy to see you joined the Dropbox Community! Because your opinion really matters, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? Please include your feedback and let us know if there's anything we can do to improve! You can access it…

Hey @"ccodlin", That's not right, we don't want you to go! Let's see what we can do to have this sorted. As a first step, could you try accessing your Account page through an incognito browsing window and see if the payment gets through from there? If this persists, please let me know in your reply! Warm regards, JaneA

Hey @"Erlend", Thanks for writing in about your query! Just keep in mind that maybe your computer is the one that's running out of space, hence the notification. If you go per @"Mark"'s suggestion, please let me know here once you have contacted support, so that I follow-up on the case. Will be awaiting your reply! Kind…

Hey @"richardjconrad", Happy to work on that with you! Seems like an antivirus, firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you make sure that these steps are followed for the configuration of your firewall and that the domains listed here are allowed or whitelisted? Also, if you are…

Hey @"dachshundrescue", Thanks for getting in touch! I can see a member of our team has reached back out to you on the ticket with more information. Please check your email inbox for their reply and let me know if you're unable to locate it. If there's anything else we could do for you, please let me know! Warm regards,…

Hey @"stephanb", Happy to work on this issue with you, since this shouldn't be happening. Online only files are indexed normally on your computer, therefore the search should have looked into your computer, as if these files took up physical space. Because I can see that you have already opened a new ticket with us, could…

Hey @"yadigar0412", Thanks for getting in touch on the Dropbox Community! As @"Rich" mentioned, because your password has expired, you'll need to open a ticket, so that our colleagues have a look at your account and help you with the reactivation. Once you do, please let me know a ticket ID in your reply, so that I…

Hey @"ezrasdovid", Thanks for posting your query on the Dropbox Community! To disable notications on a Windows 10 computer, please have a look at the steps below: In Windows 10, action center is where to find your app notifications, as well as quick actions, which give you quick access to commonly used settings and apps.…

Hey @"andrew_s", Thanks for the swift reply, much appreciated! I’d be more than glad to investigate more through our support channel, so that we work on an example file together and locate the potential causes, since you mention that this is device-specific. There, I could add more members of the team to have a look into…

Hey @"vinzlj", Welcome to the Dropbox Community, let’s see what we can do to resolve that! As a first troubleshooting step, could you please make sure that you are running the latest stable version of the Dropbox desktop application on your MacBookPro and that there are no Symlinks interferring with Dropbox? Secondly,…

Hey @"andrew_s", Glad to troubleshot this with you on the Dropbox Community! Based on your description, this shouldn’t be happening. If both your computers are running the latest stable version of the application and there is no other user accessing these files at the same time, then what you’re seeing is quite unexpected.…

Hey @"Djhoogdorp", Welcome on the Dropbox Community, can you tell us more about the issue you're experiencing, so that we go through a couple of troubleshooting steps together? Thanks in advance! Warm regards, JaneA

Hey @"louisw", Sorry to hear about the frustration caused, we're here to help you out! Could you reply here with more details surrounding the case? I'm sure we can work on a fix together. Otherwise, please feel free to get in touch with our support team, so that we further investigate and assist. I'd be glad to follow-up…

Hey @"LeeCujes", Thanks for your prompt reply and the screencast, much appreciated! Please keep in mind that at the moment I can't load your screencast on my device, for security reasons, though, because I feel that we can figure out a solution together, I'd have to ask you to send it in to me on a ticket, where I could…

Hey @"LeeCujes", Welcome to the Dropbox Community, glad to work on that with you! It is my understanding that this has been a team-wide issue. Please keep in mind that, because SmartSynced files are indexed on your computer (they leave a placeholder), this shouldn’t have been occurring. To my mind, since you mention that…

Hey @"Bishop", Welcome to the Dropbox Community, glad to help you clarify! Please keep in mind that, when it comes to personal accounts, the Dropbox storage quota is calculated by adding up the total amount of data in your Dropbox folder, including all shared folders and files collected from file requests. Because an…

Hey @"roger3", Sorry to hear about the frustration caused. I'd be more than glad to work on that with you and figure out a solution to this issue. Could you get back in touch with me with a ticket ID, so that I have a look into the case? Thank you in advance for your patience and cooperation, looking forward to your ticket…

Hey @"cclaunch", Thanks for notifying us, glad to hear that this has now been resolved for you! Just following-up, since this issue hasn't been reported by other users, though I'll sure keep an eye for any incidents, much appreciated! If there's anything else I could do for you, please let me know in your reply. Kind…

Hey @"z3r0trust", Thanks for getting in touch on the Dropbox Community! Based on your description, you can't download the folder from the website, since it exceeds the 1 GB in total size. Because this should be resolved once you switched to the desktop version of the application, could you please let me know whether you’re…

Hey @"StWilfrids", So glad to hear that this has been resolved! Because your opinion really matters, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? Please include your feedback and let us know if there's anything we can do to improve. You can access it…

Hey @"StWilfrids", Thanks for the prompt reply! Would you mind using the website instead and see if this works for you? Please let me know if you experience further issues with that! Kind regards, JaneA

Hey @"StWilfrids", Thanks for getting in touch with us on the Dropbox Community! Just to clarify, are you accessing this account through a shared device (on your office for instance)? Please note that, for security reasons, we advise that users avoid sharing an account (and subsequently credentials) across devices. If you…

Hey @"inirx1", Thanks for getting back in touch with your ticket ID, much appreciated. I can see that my colleague replied back to you earlier today and this has been sent to our team specialists, who will proceed with your account 's reactivation. Hope that this helps, thanks again for your patience regarding the matter.…

Hey @"inirx1", Thanks for getting in touch on Community, apologies for getting back to you in delay. Sorry to hear about the frustration caused. Could I have a ticket ID to reference, so that I have this looked into by one of our specialists? Thanks in advance, looking forward to hearing back from you! Kind regards, JaneA

Hey @"keithswd", Thanks for getting in touch with the Dropbox Community! As @"Rich" and @"Mark" mentioned before, the these are the currently supported operating systems, though we're here to help as much as possible. Just to reference, could you please reply to me with a screenshot (omitting personal info) of what you're…