Jane Dropbox Community Moderator

Hey @"Rainbear", Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT. Warm regards, JaneA [This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start…

Hey @"mary99", Sorry to hear that, let's see what we can do about it! To troubleshoot with you, let me ask you some questions below: - Are you having an issue marking all your folders to be available offline, or is this issue only occurring for specific files? - What is the size of the folder that you are trying to make…

Hey @"jeanzbeanz", Thanks for the follow-up! I can see that you’ve troubleshooting with a coleeague via ticket and they has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating their message, so that I make sure that you receive it again?…

Hey @"Wilfried K.", Thanks for posting your comments on the Dropbox Community! Based on the screenshot, I can see that Dropbox has consumed 14% of your battery. Was that before or after you disabled the Camera Upload feature? Had you uploaded media before disabling Camera Uploads? Does the issue with battery usage persist…

Hey @"megawhite", Thanks for following-up, much appreciated! I have located your open ticket and have notified my colleague on your comments, they’ll getting back in touch with more details on the case soon! Hope this gets resolved soon. Wishing you a great week ahead! Warm regards, JaneA

Hey @aaron289, Welcome to the Dropbox Community! To upload multiple images, you’ll have to use your mobile Dropbox application instead! Let me send the steps over... * Open the Dropbox app. * Choose the destination folder that you’d like your pictures to be uploaded and tap the plus button (+) at the bottom of your screen.…

Hey @"megawhite", Thanks for the follow-up and the screenshots provided, much appreciated! It is my impression that you are using the Camera Uploads feature, which may use up your battery during its very first sync with your account online. Based on your description, you haven't initiated any uploads on your end, though…

Hey @"smaifarth", We can help you out with that! The best course of action would be to ask your admin to disable your account and call in or chat in to our team through the admin console, so that we proceed with the re-activation on our end. Just to clarify, once re-activated, your account will be a Dropbox Basic one, that…

Hey @peterjj12346, I'm just updating our troubleshooting steps here, so that other users who are experiencing the same issue find them in the future! #1. As a first step we removed Symlinks (If you’re unsure on whether you’re using Symlinks, please have a look at the steps here): * Open your Terminal app (Located at…

Hey @"Oboale", Let's look into that together! Would you mind sending over some more details surrounding the case? For instance, are you trying to upload your video on the website, using your desktop, or via your mobile phone? Are you receiving any error messages? What filetype is your video? What's the filesize? Looking…

Hey @Amos L.1, I can see that our team specialist has reached back to you as of yesterday and this should now be resolved on our end. I appreciate your frustration, please accept my apologies for any inconvenience this may have caused you. Other than that, I ‘d be more than glad to pass this feedback on to the team for…

Hey @"RailingSystems", Great question, I’d be glad to investigate some possible causes with you. Just as a point of reference, could this user have got multiple devices connected to his/her account, hence accessing the files from a different location? Secondly, I'm afraid to say that maybe some users in your team share…

Hey @"kjavitz", Got you on that! At the moment this is not an available feature, though it's a popular feature request and I've made sure that our team specialists are made aware of your comments. Please keep these creative ideas coming and let us know if you think that an idea will help improve your experience. Cheers,…

Hey @feng, Welcome to the Dropbox Community, I’ve moved your question here in order for you to be able to review some previous replies. Specifically, would you mind having a look at @Zed’s reply on the first page, that has some troubleshooting steps, eg. how to configure your firewall or modify your proxy settings etc? If…

Hey @"SY", Welcome aboard! Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT If you have more questions or need further help, please feel free to reach out again at any time in the future! [This thread is now…

Hey @"angelrebirth", Thanks for raising a ticket with the team, I can see that this has been sent to our team specialists, we appreciate your cooperation! Rest assured that you’re in safe hands from this point on, they’ll be able to investigate your account’s details and provide a solution. Would you mind taking a minute…

Hey @"fishsword404", Thanks for reaching out to us on the Dropbox Community on your ADConnector issue. I’ve located your open support ticket and I’ve made sure that a team member has replied to you there. At your convenience, could you check your inbox for this message and let me know if you have any issues locating the…

Hey @"JoeBrennnan226", Using the desktop application is always the best option, I hope you continue transferring your files from there from this point on! Just letting you know that you are more than welcome to post any questions you may be having here, it'll be a pleasure to follow-up. Other than that, would you mind…

Hey @"JoeBrennnan226", Thanks for getting in touch, welcome to the Dropbox Community! Let me ask you some questions, so that I make sure we're on the same page. - Could you check whether there is a different application accessing your video when you are trying to upload it? - What is the error message you are receiving? -…

Hey @"spinx", Welcome aboard! There are many reasons why this may be happening, hence I moved your post here, just to get an idea, though I 'd like to ask you whether @Vivian 's answer on the first page answers your query! Let me know if you need further help! Thanks, JaneA

Hey all, Thanks for pinging! I've made sure this post has an accepted solution, so that others will fin it easily! Cheers, JaneA

Hey @"Symphonitron", Everything put inside the dropbox folder is automatically synced on the website. The only workaround that I could think of, so as to avoid syncing temp files, would be to modify your files offline and then put these back inside the Dropbox folder on your desktop. Hope this helps you clarify!…

Hey @"drumby", Thanks for reaching out on the Dropbox Community! I reproduced the behavior on my end on various sorting options on Windows, Mac and the Dropbox website and I'm afraid I couldn't find a workaround to help you out with this. This happens because uploading on the cloud is different than the modification date…

Hey @"peterjj12346", Thanks for the swift reply! I was able to locate your open request and I can see that a colleague has followed-up, asking more details on the case, so that you proceed to resolution. Please check your inbox for their message and let me know if you can't find their reply. Cheers, JaneA

Hey @"tradeshowjoe", Thanks for the swift reply! Just a quick question here to determine the case. Can you access the website version of Dropbox from the same network or are you having issues connecting to the website as well? Seems like a firewall, security program, proxy or VPN is blocking the Dropbox desktop. Can you…

Hey @"yuliyan733", Thanks for reaching out for assistance on the Dropbox Community! As a first troubleshooting step, I’d advise you to attempt re-downloading the latest stable version of the application after disabling your antivirus or any other security software that might create conflicts and then reinstall the Dropbox…

Hey @"man-u-l", Glad to help figure out a solution to this. Just keep in mind that you can Archive or Restore a Paper document, if you have Owner or Editor access. On the other hand, because only the owner of the Paper document can remove users or Permanently delete the document, I ‘d suggest reaching out to them, so that…

Hey @"Nathan & Shelle", Thanks for reaching out on the Dropbox Community! Let's follow some steps together to improve syncing. As a first step, could you have a look at this article and see if any of the cases mentioned there applies to you? The best course of action would be to make sure that you've installed the latest…

Hey @"tradeshowjoe", I'd be glad to go through some troubleshooting steps with you. In your previous reply, you had mentioned that what had helped you resolve that was to plug your phone into your computer. Have you followed any other steps that may help me determine the case? Will be awaiting your message here! Warm…

Hey @"RobertBatten" and all, I 'm just following up on this post to let you know that, because this has been a popular feature request, I have nudged the team, in order to make them aware of your comments so as to take that into consideration in future updates. Please keep this creative feedback coming and share your…