Jane Dropbox Community Moderator

Hey all, I'm just updating the thread here to let you know that we're working on having this fixed soon and I'll make sure to send more information once amended. Thanks for bearing with our team, I hope you have a great week ahead! 

Hey @"jmsgwd", Hmmmm... :thinking: Let's try a couple of things together! There's a plugin that's probably the culprit and is blocking visual elements of the app loading correctly! First off, are you experiencing this in a work environment (eg. are there any security settings, such as an antivirus plugin on your browser)?…

Hey all, Thanks for posting about shared folder invites, it'll be a pleasure to follow-up on this query! Based on a couple of tests I ran, I could see that someone could infinitely re-invite members to a shared folder (even though the user may have already added the folder on his/ her account). The recipient will receive…

@"xsoft" let's look into that together, apologies for getting back to you in delay! Probably the Firewall has been blocking your connection and the Proxy can't get through. Could you have a look at the following as a first step? * Allow Dropbox (Dropbox.exe and DropboxUpdate.exe) access to ports 80 (HTTP) and 443 (HTTPS) *…

Hey @"walwar", Let me send over some more details and tips to determine the cause! * For starters, you may have a look here for some steps to adjust your bandwidth locally. * Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. * Also, let me ask you whether…

Hey @"apraetor", Thanks for posting this workaround here, much appreciated! Let me just briefly rephrase that, should someone want to preview a pdf file in Chrome, they could use the “Print” option while previewing the document on their Dropbox account, as below: Once redirected to a new browsing window, they’d have to…

Hey @"Ethan11", Welcome on the Dropbox Community! You may keep in mind that, should you use the Camera Uploads functionality to upload your videos, the originals remain on your phone gallery intact, so you'll have to manually remove your videos locally from your phone to free up some space. I hope this helps you clarify…

Hey @"Dolphining", I appreciate your prompt follow-up here, so glad to hear this was sorted! If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get…

Hey @"Snapm2r", Glad to hear this was sorted for you after changing the proxy settings, thanks for getting back in touch! :white_check_mark: :upside_down: If it's not too much trouble, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it…

Hey @TominAZ, Welcome to the Dropbox Community, let's look into that together! Please keep in mind that as a rule of thumb we recommend choosing a location for the Dropbox folder on the same hard drive as your operating system, since Dropbox won't work correctly if the Dropbox folder becomes inaccessible, which can happen…

Hey @"Snapm2r", Thanks for getting in touch on the Dropbox Community about this issue! Seems what you’re experiencing is due to the connection to our server being blocked or interrupted. As a first step, I’d recommend having a look at your settings locally, since it seems like an antivirus, firewall, security program,…

Hey @FLHowe1, Please let me follow-up on the matter, hope you have a great week ahead! Please keep in mind that me and @"Mark" are suggesting some possible causes for the deletions based on your description, since we can’t access your file structure here. To better determine the case and locate why your files were deleted,…

Hey @"MDawes", Sure, that's why we're here! If it's not too much trouble for you, would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [ Please feel free to get back in touch here at any time if you have any…

Hey @"MDawes", I appreciate your speedy reply, I think we've spotted the culprit! You may disregard the previous steps. Could you navigate to the "Boxifier" settings, un-check the box next to "Block Dropbox updates" and apply this change? Reboot your pc once and then try installing the latest stable version of the…

Hey @"Horrorstead", Would you mind taking a minute of your time to fill out a survey sharing your experience using the Dropbox Community? You can access it here: http://bit.ly/2lNKIxT . [This thread is now closed. If you experience further issue in the future, feel free to get back in touch here at any time. ] Happy…

Hey @MDawes, Thanks for your prompt reply, I’d be glad to send you some more steps to follow! It appears that something is blocking Dropbox, so I’d suggest proceeding with a fresh re-install. Before that, I’d like to ask you whether you’re using an application called “Boxifier”. If you do, please let me know in your reply,…

Hey @"evennewerbie", Thanks for updating the thread here, I appreciate that a lot! It was my misunderstanding that this could not be done, please accept my apologies for that. I was able to reproduce on a Mac OS Sierra as of today and you are right indeed (Dropbox was on the options to Export when the Slideshow was…

Hey @"lokori" & @"ggg1", Sorry to hear about the inconvenience this may have caused you! Please let me know if you have any open tickets with our team in your reply here, so that I follow-up and check on any updates. Thanks in advance for your cooperation, JaneA

Hey all, Thanks for alerting us to this issue and following-up with your workarounds. We have notified our specialised team on the matter and we're working to have this fixed as soon as possible. Apologies for any inconvenience this may have caused you. Of course, I’m here if further assistance is needed, just keep…

Hey @"Alexandar" I’m just following-up on that,since I was able to reproduce on my end and it seems that your device can’t open mp3 file formats natively, since Dropbox can't find an application capable of viewing your file type (when downloaded from the shared link), so as @"Mark" had previously mentioned, you'll need to…

Hey @"alleus", Welcome to our Forum, thanks for posting this query here! I ‘d like to follow-up on your request. If you’ve written in to our team, please let me know a ticket ID to reference in your reply, so that I look it up internally and make sure it's promptly reviewed. Your ticket number is a 7 digit number, which…

Hey @FLHowe & @BenTan, I'm here to follow-up on the matter and your open support requests. Please keep in mind that deletion events can sometimes happen when someone reorganizes files in a new location or moves them to their desktop. Since the files are no longer in the Dropbox folder, those changes are synced to both the…

Hey all, Thanks for getting in touch on the Dropbox Community regarding this matter! Because this seems to be an inconsistency that affects some users, so we’ll need to investigate the possible causes, please raise a ticket with our team and let me know a ticket ID here once you have done so, so that I search it up…

Hey @"FLHowe", Welcome to the Dropbox Community! As a first step, please follow @"Mark"'s advice, so as to look up for your missing files on the Deleted Files page. If you remember any filenames, you may also use the search option on your account to check if any of these files were uploaded. [IMAGE LINK IS BROKEN AND…

Hey @"dchassin", Welcome to the Dropbox Community, let's look into that together! Please keep in mind that the Dropbox application needs to perform a quick reindex whenever it is restarted or paused/resumed to check if any files changed since the client was last run. A good initial step to improve the syncing performance…

Hey @"aleincerti" & @"Deanso", Thanks both for your detailed replies & screenshots, much appreciated! Seems that you’ve been experiencing a different issue, so each case needs to be treated separately. I’ve made sure to accept @"Deanso"’s last reply as a solution, so that other users check your replies in the future and…

Hey @jsmusiker, Welcome to the Dropbox Community, I'd be glad to look into that with you! To further assist you on this request, would you mind sending in some more details on the matter, such as the steps you’re following, so that I reproduce on my end? Secondly, is the experience you’re receiving the same as Noah’s or…

Hey @aleincerti, Please keep in mind that Rich is not following this thread, though I'd be glad to follow-up on your request! If you’re experiencing an issue loading the Dropbox visual elements, I’d suggest starting troubleshooting from this help center article, that includes some possible causes. Secondly, I’d like to ask…

Hey @Snowdog63, I’m here to work on the issue you’ve experienced on your mobile device with the “Clear cache” option, welcome aboard. To further investigate that that with you, because you’ve mentioned that you haven’t made any of your files or folders available offline, I’d like to ask you to raise a ticket with our team.…

Hey @Joostv1992 & @Ignix, I have moved your posts here, so that you check whether previous replies help you resolve the notification issue you’ve experienced. For your convenience, please let me repeat below: #1. Unlink account #2. Reboot #3. Uninstall Dropbox #4. Reboot #5. Reinstall Dropbox #6. Relink account If it's not…